Tqm important questions

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The document contains 30 questions about quality management terms and concepts including defining quality, total quality management basics, the Juran Trilogy, Deming's quality management model, Kaizen, customer retention, waste reduction, empowerment, strategic planning, quality circles, project planning techniques like PERT and CPM, flow charts, benchmarking, team benefits, failure mode and effects analysis, statistical process control charts, Six Sigma phases, quality loss functions, total productive maintenance, standards, environmental management systems, ISO 9000 certification benefits, audits, quality system objectives, and comparing QS 9000 and TS 16949 quality systems.

Engineering

1. Define Quality.
2. What are the basic concepts of TQM?
3. What is Vision Statement?
4. What are the three components of the Juran Trilogy?
5. Explain Deming Wheel.
6. What are the types of sourcing?
7. Explain KAIZEN.
8. What is meant by customer retention?
9. What does the term ‘MUDA’ refers?
10. Define Empowerment.
11. Define Strategic Planning.
12. Who constitute a quality circle?
13. What is PERT?
14. What is CPM?
15. What is a Flow Chart?
16. What do you mean by Bench Marking?
17. List the benefits of teamwork.
18. What are the various types of FMEA?
19. What is a control chart?
20. Differentiate between control charts for variables and attributes?
21. What are the Phases in Six sigma process?
22. What is Taguchi’s Quality loss function?
23. Why TPM is required?
24. What are organisation standards and product standards?
25. What is the concept of environmental management system?
26. What are the benefits of ISO 9000 certification?
27. What is internal and external quality audit?
28. Why is a quality system required?
29. What are the objectives of ISO 9000 standards?
30. Compare QS 9000 with TS 16949 quality system.

This document contains questions from various units of the Total Quality Management course at Kongunadu College of Engineering and Technology. The questions cover topics like definitions of quality and TQM, quality tools and techniques, quality systems including ISO standards, TQM principles, and TQM techniques. There are multiple choice and descriptive questions assessing understanding of concepts like Deming's philosophy, quality costs, benchmarking, quality circles, ISO 9000, and TQM frameworks. The document is organized into 5 units with each unit split into multiple parts containing short answer and long answer questions on the unit topics.

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Tqm important questions

1. 1. Define Quality. 2. What are the basic concepts of TQM? 3. What is Vision Statement? 4. What are the three components of the Juran Trilogy? 5. Explain Deming Wheel. 6. What are the types of sourcing? 7. Explain KAIZEN. 8. What is meant by customer retention? 9. What does the term ‘MUDA’ refers? 10. Define Empowerment. 11. Define Strategic Planning. 12. Who constitute a quality circle? 13. What is PERT? 14. What is CPM? 15. What is a Flow Chart? 16. What do you mean by Bench Marking? 17. List the benefits of teamwork. 18. What are the various types of FMEA? 19. What is a control chart? 20. Differentiate between control charts for variables and attributes? 21. What are the Phases in Six sigma process? 22. What is Taguchi’s Quality loss function? 23. Why TPM is required? 24. What are organisation standards and product standards? 25. What is the concept of environmental management system? 26. What are the benefits of ISO 9000 certification? 27. What is internal and external quality audit? 28. Why is a quality system required? 29. What are the objectives of ISO 9000 standards? 30. Compare QS 9000 with TS 16949 quality system.

Tqm important questions

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