This document presents information about softeners. It defines softeners as finishing agents that make fabric soft. It discusses why softening is done to impart properties like soft hand, pliability and flexibility. It describes the mechanism of softening involving long hydrophobic and water-soluble polar groups that are surface active. It outlines the main types of softeners as cationic, anionic and reactive. Cationic softeners are commonly used quaternary ammonium salts. Anionic softeners are unstable in hard water. Reactive softeners involve cross-linking. The document concludes by discussing applications of softeners in adding softness and smoothness to textiles.