The document outlines key graphical techniques used for troubleshooting quality issues, including cause-and-effect diagrams and control charts. It highlights the contributions of Ishikawa Kaoru, an influential figure in quality management and education, who introduced the concept of quality circles. Ishikawa had a significant academic and professional background, including his presidency at the Musashi Institute of Technology and membership in quality control groups.

3. 
A designation given to a fixed set of
graphical techniques identified as being
most helpful in troubleshooting issues
related to quality.

4. The cause-and-effect diagram
 The check sheet
 The control chart
 The histogram
 The Pareto chart
 The scatter diagram
 Stratification


14. A graphic tool that helps identify, sort,
and display possible causes of a
problem or quality characteristic.

17. 
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(石川 馨 Ishikawa Kaoru, July 13,
1915 - April 16, 1989)
In 1939 he graduated University
of Tokyo with an engineering
degree in applied chemistry.
Undertook the presidency of
the Musashi Institute of
Technology in 1978.
In 1949, Ishikawa joined the
Japanese Union of Scientists
and Engineers (JUSE) quality
control research group.
Full professor in the Faculty of
Engineering at The University of
Tokyo (1960) Ishikawa
introduced the concept of
quality circles (1962) in
conjunction with JUSE.