Tim O'Reilly discusses the concept of "Government as a Platform" where government provides core services and data through APIs that can then be built upon by both government agencies and private developers. This allows for modular development and innovation. Specific examples discussed include open data platforms, building reusable services for tasks like identity verification that can be used across agencies, and writing RFPs that require vendors to expose APIs so their systems can integrate with others. The goal is to leverage technology and private sector innovation to more efficiently deliver government services to citizens.
My talk from Tech Summit Puerto Rico 2015. An update of my thinking on Government as a Platform. Includes guidance on a model RFP for government services built as modular components called by APIs and so enabling external 3rd party services as well.
The document discusses the digital divide between developed and developing countries. It notes that while ICT adoption is growing rapidly, there are uneven patterns of diffusion that risk widening gaps between those who have access to technology and those who do not. National strategies are important but not sufficient on their own to address technology transfer and the digital divide without other measures of support. Success stories demonstrate the importance of policies focusing on education, industry, infrastructure, and ensuring equitable citizen access to ICTs.
ebusiness Strategy in Entrepreneurship 1: Pedro Eloy at SMECC - 20130806smecchk
This document provides an overview of an e-business strategy workshop. It discusses understanding the evolving digital landscape and opportunities, identifying different types of digital entrepreneurs, setting goals and next steps, and considering skills and activities needed. Key topics covered in the workshop include social media, video, engagement, design, usability, e-commerce trends in China and mobile commerce. Frameworks on e-business, strategy, and the Gartner Hype Cycle are also mentioned. Examples of innovative education platforms like Khan Academy and trends in e-government and improving government communication are briefly discussed.
J. Cave - Information as an economic good in the future internetFIA2010
This document discusses information as an economic good and its relationship to the future internet. It notes that information is both a good in itself when property rights exist, and a complement to economic activity. As an economic good, information has qualities like accuracy and timeliness that are difficult to verify. The value of information often depends on its distribution and how it is shared through networks. The future internet will change how information is distributed and shared, affecting markets and their ability to efficiently process information. The document also discusses the European internet industry and implications for its future structure and regulatory challenges.
The document describes new features being added to The Vow App, an engagement ring app. It outlines features like a branded web and Facebook app for stores, 24/7 live chat support on websites, using Instagram for marketing, sending personalized push notifications to customers, and a special bonus incentive for selling multiple engagement rings through Labor Day. A sample live chat demonstrates how the app's support can help a customer find a ring and set up an appointment at a partner jewelry store.
Catalogo de Servicios 2014 Más Gráfico OaxacaEliezer Garcia
Este documento es un catálogo de servicios y productos de impresión y diseño gráfico de una empresa llamada Mas Gráfico en Oaxaca, México. El catálogo incluye una variedad de servicios como offset, folders, tarjetas de presentación, volantes, carteles, libros, rotulación digital, serigrafía, gran formato, sellos, fechadores y bordados. La empresa ofrece estos servicios y productos con alta calidad y detalles personalizados.
The document discusses investment opportunities in India's power transmission and distribution sector. It notes that investment in transmission is expected to increase significantly under the 12th Five Year Plan, with the central government planning to invest Rs. 100,000 crore and states and private sectors contributing additional funds. The distribution sector is also expected to see a large increase in investment between the 11th and 12th Plans. Significant capacity additions will be needed in generation, requiring further expansion of the transmission network to evacuate and deliver the additional power. Private sector participation will be important to achieving transmission investment targets.
Kashmir desires no introduction. The wonder of the valley could be a good retreat that makes its each traveler speechless and lets them suppose for a flash that some places are painted by God once when he's in a very deep thinking mood. For further any query you can contact us by 9810980643 or Our site “http://www.gotokashmir.co.in”
My talk from Tech Summit Puerto Rico 2015. An update of my thinking on Government as a Platform. Includes guidance on a model RFP for government services built as modular components called by APIs and so enabling external 3rd party services as well.
The document discusses the digital divide between developed and developing countries. It notes that while ICT adoption is growing rapidly, there are uneven patterns of diffusion that risk widening gaps between those who have access to technology and those who do not. National strategies are important but not sufficient on their own to address technology transfer and the digital divide without other measures of support. Success stories demonstrate the importance of policies focusing on education, industry, infrastructure, and ensuring equitable citizen access to ICTs.
ebusiness Strategy in Entrepreneurship 1: Pedro Eloy at SMECC - 20130806smecchk
This document provides an overview of an e-business strategy workshop. It discusses understanding the evolving digital landscape and opportunities, identifying different types of digital entrepreneurs, setting goals and next steps, and considering skills and activities needed. Key topics covered in the workshop include social media, video, engagement, design, usability, e-commerce trends in China and mobile commerce. Frameworks on e-business, strategy, and the Gartner Hype Cycle are also mentioned. Examples of innovative education platforms like Khan Academy and trends in e-government and improving government communication are briefly discussed.
J. Cave - Information as an economic good in the future internetFIA2010
This document discusses information as an economic good and its relationship to the future internet. It notes that information is both a good in itself when property rights exist, and a complement to economic activity. As an economic good, information has qualities like accuracy and timeliness that are difficult to verify. The value of information often depends on its distribution and how it is shared through networks. The future internet will change how information is distributed and shared, affecting markets and their ability to efficiently process information. The document also discusses the European internet industry and implications for its future structure and regulatory challenges.
The document describes new features being added to The Vow App, an engagement ring app. It outlines features like a branded web and Facebook app for stores, 24/7 live chat support on websites, using Instagram for marketing, sending personalized push notifications to customers, and a special bonus incentive for selling multiple engagement rings through Labor Day. A sample live chat demonstrates how the app's support can help a customer find a ring and set up an appointment at a partner jewelry store.
Catalogo de Servicios 2014 Más Gráfico OaxacaEliezer Garcia
Este documento es un catálogo de servicios y productos de impresión y diseño gráfico de una empresa llamada Mas Gráfico en Oaxaca, México. El catálogo incluye una variedad de servicios como offset, folders, tarjetas de presentación, volantes, carteles, libros, rotulación digital, serigrafía, gran formato, sellos, fechadores y bordados. La empresa ofrece estos servicios y productos con alta calidad y detalles personalizados.
The document discusses investment opportunities in India's power transmission and distribution sector. It notes that investment in transmission is expected to increase significantly under the 12th Five Year Plan, with the central government planning to invest Rs. 100,000 crore and states and private sectors contributing additional funds. The distribution sector is also expected to see a large increase in investment between the 11th and 12th Plans. Significant capacity additions will be needed in generation, requiring further expansion of the transmission network to evacuate and deliver the additional power. Private sector participation will be important to achieving transmission investment targets.
Kashmir desires no introduction. The wonder of the valley could be a good retreat that makes its each traveler speechless and lets them suppose for a flash that some places are painted by God once when he's in a very deep thinking mood. For further any query you can contact us by 9810980643 or Our site “http://www.gotokashmir.co.in”
El documento resume que más del 75% del agua utilizada en México proviene del subsuelo y puede contener contaminantes naturales como arsénico y flúor. Estos elementos químicos se encuentran en niveles elevados en varios estados de México y pueden ocasionar problemas de salud pública, aunque no se conoce con certeza cuántas personas están expuestas a concentraciones peligrosas. Hervir el agua o usar filtros caseros no elimina estos contaminantes.
This document contains 100 general knowledge quiz questions and answers across various topics including history, geography, science, entertainment and more. The questions cover people, places, events, inventions and other facts to test one's overall knowledge. Some examples include questions about famous authors, world leaders, scientific discoveries, movies, sports and other cultural references.
1) The document discusses conceptualizing a retail solution for competitive pricing. It aims to design a prototype that can help clients price their own products to gain an advantage.
2) The retail industry is the fifth largest sector globally and expected to grow significantly with emerging markets seeing 20-25% growth. Pricing is a central concern for many retail problems.
3) The proposed solution, Intello-Price, would collect and aggregate POS transaction data, analyze pricing and competitor data, and provide recommendations on pricing points to help maximize sales and profits.
Labanees Food from Swosti is a premium food company. They specialize in creating high quality foods. Their products are known for using only the finest ingredients sourced from local farms.
Microsoft has embraced open source software and collaborates openly on GitHub. Open source allows software to be developed and improved through collaboration and sharing of code. Microsoft sees open source as a way to enhance its products and services by integrating open technologies and contributing to open projects. Customers have responded positively to Microsoft's increased involvement in open source.
The document summarizes a 2014 news article about a paraplegic man who was able to kick off the World Cup using a brain-controlled robotic exoskeleton developed by researchers. The exoskeleton reads brain signals through a cap and decodes them to move the robotic legs. It also has sensors on the feet to provide tactile feedback to the patient's arm, allowing them to develop a sense of walking. The spinal cord injury prevented the man's ability to control his own legs, but the brain-computer interface allowed him to regain mobility through the robotic device.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
A empresa de tecnologia anunciou um novo produto, um smartphone com câmera de alta resolução e bateria de longa duração. O aparelho também possui armazenamento em nuvem e processador rápido. O lançamento está programado para o final do ano com preço inicial sugerido de US$799.
The Kwerve® Website and Mobile Application offers business owners the opportunity to direct-market their services while allowing their customers to fully place and reserve orders with a fully functional shopping cart and instant communication via the Kwerve Live Chat Room®
Puerto Rico has experienced growth in its film industry in recent years. The Puerto Rico Film Commission estimates that the film industry contributed $74 million to Puerto Rico's economy in 2014 and an estimated $78 million in 2015. These estimates are pending the commission's annual reports for those years.
This document summarizes a student's career project on designing a framework for a SaaS delivery platform. The project objectives are to design the platform framework, list features for each component, design a subscription/billing process, analyze competitors using Gartner's Magic Quadrant, and develop promotional strategies. Key points include a proposed framework with components like tenant enrollment and billing, positioning competitors on the Magic Quadrant, and a 6-step promotional strategy framework. The platform aims to help software companies shift to SaaS and generate constant revenue through a pay-per-use model.
Government as a Platform and the Digital Front DoorTim O'Reilly
My keynote at the National Association of Govenrment Web Professionals (NAGW) in Albuquerque on September 23, 2015. I talk about government as a platform, but also about the Code for America Digital Front Door process for building a user-centric website. Be sure to read the notes, which contain the text of the talk.
The document discusses how Moore's Law has transformed industries like automotive manufacturing through increased automation and use of technologies like Enterprise Resource Planning (ERP) software. It argues that Moore's Law is now impacting digital media buying in a similar way. Specifically, new "automated guaranteed" technologies aim to streamline the traditionally manual processes of requesting proposals, negotiating deals, and trafficking campaigns for digital display ads, helping media teams work more efficiently and focus on adding value for clients.
How AI based Chat bot help in e-governance?Ajay Chhabra
Chat bots can help governments in e-governance by providing a consistent channel of communication with citizens, personalizing services, educating citizens about programs and benefits, and streamlining transactions. Governments currently struggle to reach all citizens and ensure programs are visible and accessible. Chat bots could engage with citizens directly through popular messaging apps, inform them of updates, and help with tasks like payments and document retrieval in a more efficient way than existing bureaucracy. Several governments are already experimenting with chat bots to improve citizen services and experience.
Tronbotix aims to provide an "all-in-one" software and hardware solution for optimizing business processes using blockchain technology. Their vision is to offer a decentralized, secure and cost-effective way for individuals and small/medium businesses to manage functions like HR, marketing, administration, controlling and more from a single platform. This includes a mini server called BotBox, blockchain-based business phone, and crypto currency called BOTIX for payments within the proposed tronbotix community and trade center. The goal is to save users time and money while giving them autonomy over their data and transactions.
This regularly-updated collection from Atomico discusses interesting things in tech and VC that may not receive widespread attention. It includes questions about Macron's ability to implement his pro-business agenda in France and boost the country's tech sector. Other items discuss the rise of new internet giants in China called TMD, emerging trends in Europe's investing landscape including more sector-focused funds, and legal and policy issues around law enforcement access to consumer data from IoT devices and tech companies. Recent M&A deals are also summarized, such as Gett acquiring Juno and Cisco purchasing Viptela.
IRJET - MADTECH Software System using Social Media MiningIRJET Journal
1) The document proposes developing a software system called MAdTech that uses social media mining to obtain user data from social media and mobile apps. This data would then be used for targeted advertising.
2) The MAdTech system would consist of a MarTech tool to crawl and collect social media data and an AdTech platform to assist with media buying.
3) The goals of the system are to automate the data mining process, integrate MarTech and AdTech systems, and create a user-friendly interface to make targeted advertising more efficient and cost-effective than traditional methods.
On December 9 & 10, Deloitte hosted over 20 business executives and thought leaders at the Internet of Things (IoT) Grand Challenge Workshop at the Tech Museum of Innovation in San Jose. The objective of the gathering was to work collectively to solve one of the more largely unexplored areas of IoT: revenue generating IoT use cases. The following report captures what was discussed during this extraordinary event where an open, collaborative dialogue focused on advancing the field of IoT.
Explore the key findings here or learn more at www2.deloitte.com/us/IoT-challenge.
El documento resume que más del 75% del agua utilizada en México proviene del subsuelo y puede contener contaminantes naturales como arsénico y flúor. Estos elementos químicos se encuentran en niveles elevados en varios estados de México y pueden ocasionar problemas de salud pública, aunque no se conoce con certeza cuántas personas están expuestas a concentraciones peligrosas. Hervir el agua o usar filtros caseros no elimina estos contaminantes.
This document contains 100 general knowledge quiz questions and answers across various topics including history, geography, science, entertainment and more. The questions cover people, places, events, inventions and other facts to test one's overall knowledge. Some examples include questions about famous authors, world leaders, scientific discoveries, movies, sports and other cultural references.
1) The document discusses conceptualizing a retail solution for competitive pricing. It aims to design a prototype that can help clients price their own products to gain an advantage.
2) The retail industry is the fifth largest sector globally and expected to grow significantly with emerging markets seeing 20-25% growth. Pricing is a central concern for many retail problems.
3) The proposed solution, Intello-Price, would collect and aggregate POS transaction data, analyze pricing and competitor data, and provide recommendations on pricing points to help maximize sales and profits.
Labanees Food from Swosti is a premium food company. They specialize in creating high quality foods. Their products are known for using only the finest ingredients sourced from local farms.
Microsoft has embraced open source software and collaborates openly on GitHub. Open source allows software to be developed and improved through collaboration and sharing of code. Microsoft sees open source as a way to enhance its products and services by integrating open technologies and contributing to open projects. Customers have responded positively to Microsoft's increased involvement in open source.
The document summarizes a 2014 news article about a paraplegic man who was able to kick off the World Cup using a brain-controlled robotic exoskeleton developed by researchers. The exoskeleton reads brain signals through a cap and decodes them to move the robotic legs. It also has sensors on the feet to provide tactile feedback to the patient's arm, allowing them to develop a sense of walking. The spinal cord injury prevented the man's ability to control his own legs, but the brain-computer interface allowed him to regain mobility through the robotic device.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
A empresa de tecnologia anunciou um novo produto, um smartphone com câmera de alta resolução e bateria de longa duração. O aparelho também possui armazenamento em nuvem e processador rápido. O lançamento está programado para o final do ano com preço inicial sugerido de US$799.
The Kwerve® Website and Mobile Application offers business owners the opportunity to direct-market their services while allowing their customers to fully place and reserve orders with a fully functional shopping cart and instant communication via the Kwerve Live Chat Room®
Puerto Rico has experienced growth in its film industry in recent years. The Puerto Rico Film Commission estimates that the film industry contributed $74 million to Puerto Rico's economy in 2014 and an estimated $78 million in 2015. These estimates are pending the commission's annual reports for those years.
This document summarizes a student's career project on designing a framework for a SaaS delivery platform. The project objectives are to design the platform framework, list features for each component, design a subscription/billing process, analyze competitors using Gartner's Magic Quadrant, and develop promotional strategies. Key points include a proposed framework with components like tenant enrollment and billing, positioning competitors on the Magic Quadrant, and a 6-step promotional strategy framework. The platform aims to help software companies shift to SaaS and generate constant revenue through a pay-per-use model.
Government as a Platform and the Digital Front DoorTim O'Reilly
My keynote at the National Association of Govenrment Web Professionals (NAGW) in Albuquerque on September 23, 2015. I talk about government as a platform, but also about the Code for America Digital Front Door process for building a user-centric website. Be sure to read the notes, which contain the text of the talk.
The document discusses how Moore's Law has transformed industries like automotive manufacturing through increased automation and use of technologies like Enterprise Resource Planning (ERP) software. It argues that Moore's Law is now impacting digital media buying in a similar way. Specifically, new "automated guaranteed" technologies aim to streamline the traditionally manual processes of requesting proposals, negotiating deals, and trafficking campaigns for digital display ads, helping media teams work more efficiently and focus on adding value for clients.
How AI based Chat bot help in e-governance?Ajay Chhabra
Chat bots can help governments in e-governance by providing a consistent channel of communication with citizens, personalizing services, educating citizens about programs and benefits, and streamlining transactions. Governments currently struggle to reach all citizens and ensure programs are visible and accessible. Chat bots could engage with citizens directly through popular messaging apps, inform them of updates, and help with tasks like payments and document retrieval in a more efficient way than existing bureaucracy. Several governments are already experimenting with chat bots to improve citizen services and experience.
Tronbotix aims to provide an "all-in-one" software and hardware solution for optimizing business processes using blockchain technology. Their vision is to offer a decentralized, secure and cost-effective way for individuals and small/medium businesses to manage functions like HR, marketing, administration, controlling and more from a single platform. This includes a mini server called BotBox, blockchain-based business phone, and crypto currency called BOTIX for payments within the proposed tronbotix community and trade center. The goal is to save users time and money while giving them autonomy over their data and transactions.
This regularly-updated collection from Atomico discusses interesting things in tech and VC that may not receive widespread attention. It includes questions about Macron's ability to implement his pro-business agenda in France and boost the country's tech sector. Other items discuss the rise of new internet giants in China called TMD, emerging trends in Europe's investing landscape including more sector-focused funds, and legal and policy issues around law enforcement access to consumer data from IoT devices and tech companies. Recent M&A deals are also summarized, such as Gett acquiring Juno and Cisco purchasing Viptela.
IRJET - MADTECH Software System using Social Media MiningIRJET Journal
1) The document proposes developing a software system called MAdTech that uses social media mining to obtain user data from social media and mobile apps. This data would then be used for targeted advertising.
2) The MAdTech system would consist of a MarTech tool to crawl and collect social media data and an AdTech platform to assist with media buying.
3) The goals of the system are to automate the data mining process, integrate MarTech and AdTech systems, and create a user-friendly interface to make targeted advertising more efficient and cost-effective than traditional methods.
On December 9 & 10, Deloitte hosted over 20 business executives and thought leaders at the Internet of Things (IoT) Grand Challenge Workshop at the Tech Museum of Innovation in San Jose. The objective of the gathering was to work collectively to solve one of the more largely unexplored areas of IoT: revenue generating IoT use cases. The following report captures what was discussed during this extraordinary event where an open, collaborative dialogue focused on advancing the field of IoT.
Explore the key findings here or learn more at www2.deloitte.com/us/IoT-challenge.
E-governance refers to the use of information technologies like websites, mobile applications, and other digital tools to improve access to government services and information. This document discusses several key aspects of e-governance including theoretical background, issues, evolution and models.
It provides context that e-governance aims to improve efficiency, transparency and accountability in government. Theoretical discussions of e-governance date back to the 1970s, while the term emerged in the late 1990s. Issues discussed include technological challenges, funding issues, and risks like loss of privacy and accessibility concerns.
Models of e-governance outlined include broadcasting of public information, disseminating critical data to target groups, comparative
The document discusses an upcoming event called "Technology State House Day" about the Internet of Things (IoT) in Massachusetts. The event will feature demonstrations of IoT technologies from local companies and discussions on applying IoT in areas like healthcare, government, and more. It also describes consulting services from TechIPm related to IoT patent strategy, evaluation, acquisition, and licensing.
Governance includes managing and handling of functions of a state, involving interference and keen monitoring by the government. Artificial intelligence and machine learning now play an important role in identifying challenges and addressing concerns.
e-Government And Public Private Partnership (PPP)Jamil Wadaich
This document provides an overview of public-private partnerships (PPPs) for e-government projects in Pakistan. It discusses the benefits of PPPs for stakeholders, potential applications at different government levels, models of PPPs, legal and institutional prerequisites, and challenges. The key points are: PPPs can provide funding and expertise for e-government while avoiding large costs to governments; common PPP models include outsourcing, leases, and build-operate-transfer; legal and regulatory frameworks as well as dedicated institutions are important to support PPPs; and political resistance can present challenges to adopting PPPs for e-government services.
This white paper proposes an "Infotainment Evangelism Concept" to help accelerate the in-vehicle infotainment market. It involves identifying strengths across regions, engaging all stakeholders, and providing a comprehensive solution to address automakers' needs. A new "evangelist" role would work across North America, Europe, and Asia to promote common strategies, demonstrate solutions, and help align the industry around open standards. The goal is to help major technology companies drive standards adoption and attract automakers seeking more affordable and customizable infotainment options.
The document discusses creating successful digital service experiences. It provides an overview of pragmatic, desirable and functional approaches to service design. Digital technologies can improve customer experiences by taking a pragmatic, desirable and functional approach. The presentation emphasizes designing services around core customer needs through an omnichannel experience that is continuous, situation-oriented and accessible through every possible channel. Ideation, conceptualizing, detailing and execution are key steps to designing excellent digital service experiences.
How to create successful service experienceKimmo Timonen
The document discusses creating successful digital service experiences. It provides an overview of pragmatic, desirable and functional approaches to service design. Digital technologies can improve customer experiences by taking a pragmatic, desirable and functional approach. The presentation emphasizes designing services around core customer needs through an omnichannel experience that is continuous, situation-oriented and meets customers wherever they are. Ideation, conceptualizing, detailing and execution are key steps to designing excellent digital service experiences.
Blockchain Technology and its role in the process of public sector innovationsamossummit
Blockchain has the potential to enable innovation in the public sector. It can increase efficiency through automation, improve transparency by ensuring data integrity, and enhance engagement through greater citizen participation. The document analyzes blockchain use cases in government by reviewing literature, examining case studies, and interviewing experts. It identifies common challenges for government like budget pressure, rising citizen expectations, and lack of trust. Blockchain may help address these by enabling transparent and trustless systems without centralized control. The analysis reveals that efficiency gains currently dominate applications, and that standards and best practices are still lacking despite initiatives in over 40 countries spanning areas such as healthcare, identity management, and voting.
https://www.learntek.org/blog/top-10-technology-trends-in-2019/
Learntek is global online training provider on Big Data Analytics, Hadoop, Machine Learning, Deep Learning, IOT, AI, Cloud Technology, DEVOPS, Digital Marketing and other IT and Management courses.
1) The document discusses the perceived opportunities that information and communication technologies (ICT) present for developing countries like India. It notes that India's ICT sector has seen rapid growth and export success, raising expectations about its potential.
2) Three ways ICT is expected to benefit India are: significant export gains and economic growth; horizontal diffusion of benefits through restructuring other sectors; and direct improvements to human development through applications like governance and education.
3) The core of the perceived ICT transformation is the dramatic increase in computing power enabled by advances like Moore's Law, along with falling costs of data storage and transmission. This has potential to massively expand industries, transform manufacturing and services, and change the nature of work
Technology Inflow and Strategic Change In Sales and Distribution Affecting Bu...Zalak Sukhadia
The document discusses various technologies that have influenced retail business models in the 20th century and beyond. It covers technologies like ATMs, virtual display cases, mobile apps, tracking systems, and body scanners that have automated processes, enabled online shopping, and improved inventory management. The use of technologies in retail is expected to accelerate further with developments like cryptocurrencies, autonomous vehicles, and augmented reality that will transform various aspects of shopping and supply chain.
Citizen experience como servir mejor al ciudadanoPPDPR
El documento describe cómo los gobiernos pueden mejorar la experiencia de los ciudadanos al acceder a los servicios gubernamentales. Actualmente, los ciudadanos enfrentan interacciones engorrosas, falta de visibilidad y demoras frustrantes. Los gobiernos deben enfocarse en proveer interacciones efectivas, visibilidad completa y servicios en línea para mejorar la experiencia ciudadana. También deben adaptarse a los cambios en las expectativas y comportamientos de los ciudadanos, quienes ahora demandan mejores servicios a través de
The document summarizes an agenda for a meeting focused on executing a framework for better digital services in Puerto Rico. The agenda includes discussions on: 1) Creating an innovation-driven tech hub in Puerto Rico; 2) Transforming Puerto Rico through open data initiatives and building relationships with communities; 3) Highlighting the work already done in Puerto Rico and next steps. Several speakers are also listed to discuss lessons from other jurisdictions, the importance of culture change, and identifying leaders supporting startups and entrepreneurs.
The document discusses how the privileged are able to overlook problems with government services that the poor struggle with daily. It notes that government bureaucracies often deliver terrible quality services to the poor, and the press tends to ignore or be unaware of the pain this causes. It argues that if a government cannot effectively implement its policies, then it cannot properly govern. The document promotes the idea that interfaces to government can and should be simple, beautiful, and easy to use for all citizens.
Este documento describe los esfuerzos del Registro de la Propiedad de Puerto Rico para digitalizar sus registros, desarrollar infraestructura tecnológica y establecer conexiones con otras agencias gubernamentales. El objetivo es mejorar la eficiencia de los procesos, aumentar la transparencia y brindar servicios en línea a ciudadanos, notarios y estudiantes las 24 horas del día los 7 días de la semana.
The document profiles various communities on Twitter across different cities and regions. It analyzes aspects like demographics, languages used, hashtags, and types of users in each location's Twitter cohort. Key details are provided on topics like students, media, entertainment, religion, and subcultures in places like Puerto Rico, St. Louis, Baltimore, Istanbul, Barcelona, Saudi Arabia, and more.
Microsoft fy15 city next puerto rico may 2015PPDPR
El documento habla sobre CityNext de Microsoft, una iniciativa para ayudar a las ciudades a ser más competitivas, prósperas y sostenibles mediante el uso de tecnologías como la nube, big data, movilidad, redes sociales e Internet de las cosas. Microsoft y sus socios están ayudando a las ciudades a transformar sus operaciones e infraestructura, conectar a ciudadanos y empresas, y acelerar el desarrollo económico e innovación. Se presentan ejemplos de cómo CityNext ha ayudado a ciudades como São Paulo,
El documento presenta estadísticas sobre los casos abiertos, recaudos, desembolsos y certificaciones del Departamento del Trabajo y Recursos Humanos de Puerto Rico para los años fiscales 2012-2013 y 2013-2014. Los recaudos totales se mantuvieron estables, mientras que los casos abiertos disminuyeron ligeramente. La mayoría de los desembolsos se realizaron a través de tarjetas únicas y depósitos directos. El uso de Internet en Puerto Rico aumentó de 58% en 2014 a 69% en 2015 según datos presentados.
The document outlines the mission and pillars of advancing research and innovation in Puerto Rico. The pillars include science and research, commercialization and entrepreneurship, human capital, and infrastructure. It provides details on grant programs, tax benefits, collaboration initiatives, and strategic initiatives to support science and research. It also discusses programs and services to support human capital development, commercialization of research, and major infrastructure projects like the Bioprocess Development and Training Complex.
Este documento define una ciudad inteligente como una entidad orgánica que mejora la calidad de vida de los ciudadanos a través del intercambio de información entre sectores. Las ciudades inteligentes buscan lograr trabajo digno, seguridad, participación ciudadana y sostenibilidad mediante el uso de tecnologías que permitan servicios más eficientes e interconectados. Aunque existen desafíos como asegurar la privacidad y la interoperabilidad, las ciudades pueden volverse más inteligentes a través de enfoques de gobierno ab
The Indiana Office of Technology was established in 2005 to standardize the technology infrastructure of the state. It focuses on improving technology services for citizens while lowering costs. Some key benefits of centralizing services include a single helpdesk number, regional desktop support technicians, consolidated email systems, and a single data center, saving millions per year. The office also bills agencies for IT services using standardized rates, provides transparency in costs, and allows federal funds to pay for services. It has created a centralized solution platform integrating data from multiple agencies to help analyze issues like infant mortality and recidivism.
1. Government as a Platform
Tim O’Reilly
@timoreilly
Puerto Rico Tech Summit
May 13, 2015
2. @timoreilly #TechSummitPR
2008: Change We Can Believe In
Technology helped President Obama get
elected.
Could technology also help the nation do
a better job of actually helping deliver
services to its residents?
2
3. @timoreilly #TechSummitPR
Would it make a
difference if we could
bring together
government innovators
and tech innovators to
work together on
finding solutions to big
problems?
3
6. @timoreilly #TechSummitPR
Modern Technology Best Practices
• User centered design
• Agile, data-driven development
• Cloud deployment and modern technology stacks
• Open source software
• Open data
• Citizen engagement
7.
8. @timoreilly #TechSummitPR
Government as a Platform
8
Government as a platform means an
end to the design of only complete,
closed “applications.” The
government should provide
fundamental applications, and
services on which we, the people,
can build additional applications.
11. @timoreilly #TechSummitPR
High speed broadband
12
Laying fiber under the streets is the 21st century equivalent of
building superhighways, electric grids, and modern sanitation
infrastructure
12. @timoreilly #TechSummitPR
Weather Data
13
Up to date weather info?
A marvel from Google?
Actually, by way of government
institutions such as NOAA (US)and
other government agencies around
the world.
13. @timoreilly #TechSummitPR
GPS: A 21st century platform launched in 1973
Massive investment for uncertain return
Policy decisions can have enormous impact
Marketplaces take time to develop, and go in
unexpected directions
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14. @timoreilly #TechSummitPR
“We’ve opened up huge amounts of
government data to the American people,
and put it on the Internet for free.... And
what’s happening is entrepreneurs and
business owners are now using that data
-- the people’s data --to create jobs and
solve problems that government can’t
solve by itself or can’t do as efficiently.”
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President Barack Obama
27. @timoreilly #TechSummitPR
What Went Wrong
Clay Shirky
“The preferred method for implementing large
technology projects in Washington is to write the
plans up front, break them into increasingly detailed
specifications, then build what the specifications call
for. It’s often called the waterfall method, because
on a timeline the project cascades from planning, at
the top left of the chart, down to implementation, on
the bottom right. …the waterfall method amounts to
a pledge by all parties not to learn anything while
doing the actual work.”
28. @timoreilly #TechSummitPR
How Modern Technology Companies Work
Break massive projects into smaller pieces
Release them iteratively and learn as you go
Focus relentlessly on user experience
31. @timoreilly #TechSummitPR
Some of what that entails
Low level “infrastructure as a service”
Storage
Computation
Internal “Housekeeping” services
Security
Performance monitoring
Connection to other services
Insurance providers
State exchanges
Data as a service
Identity
Location
Employment status
Income verification
User Interface
Web site
Email
Call Center
38. @timoreilly #TechSummitPR
Jeff’s Memo
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• “All teams will henceforth expose their data and functionality through service
interfaces.
• Teams must communicate with each other through these interfaces.
• There will be no other form of inter-process communication allowed: no direct linking,
no direct reads of another team’s data store, no shared memory model, no back-doors
whatsoever. The only communication allowed is via service interface calls over the
network.
• It doesn’t matter what technology they use.
• All service interfaces, without exception, must be designed from the ground up to be
externalizable. That is to say, the team must plan and design to be able to expose the
interface to developers in the outside world. No exceptions.
• Anyone who doesn’t do this will be fired.”
42. @timoreilly #TechSummitPR
Write RFPs to require government sites to be built
on top of internal APIs that can also be used to
support external 3rd party sites.
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46. @timoreilly #TechSummitPR
Language from the recreation.gov RFP
5.3. Public Interface Support Services
The system shall be designed in such a way that it is easy for third parties to
access the data and information contained within the Recreation.gov system in
machine-readable formats, so that third parties may easily integrate this information
into their applications, websites, products and services.
All elements of Section 5.3. shall be included in the R1S system at “Go-Live”.
The Contractor shall make it easy for a user of a third party application or website
that has chosen to integrate with Recreation.gov to search for inventory and real
time availability, and complete a reservation.
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47. @timoreilly #TechSummitPR
5.3.1. Information Sharing
Objective: Third parties and members of the public shall be easily able to receive
access to the sharing service following Government and industry best practices,
such as self-provisioning. The information will play key roles in attracting new and
returning site visitors, informing and educating visitors on a wide-range of topics
and providing the basis of end-to-end travel planning experience.
The Contractor shall deliver automated and manual services in machine-readable
formats for the sharing of the consolidated recreation information described herein.
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48. @timoreilly #TechSummitPR
5.3.1. Information Sharing (continued)
The Contractor shall ensure the data available via the sharing service represent the
most current data available on Recreation.gov, including (but not limited to)
recreation area information, maps, photos, activities, links to additional resources,
specific reservable inventory availability, and – when available – information about
specific pieces of inventory (i.e. campsite descriptions). In general, all of the
information available to users of Recreation.gov itself shall be made available to
third parties via the sharing service.
The sharing service shall provide a method for third parties to search available
inventory using common search criteria such as date range, location, site type, and
other attributes. In general, the same search capabilities provided to users of
Recreation.gov itself shall be made available to third parties via the sharing service.
.
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49. @timoreilly #TechSummitPR
5.3.1. Information Sharing (continued)
The Contractor shall ensure the following information / data is not available via the
sharing service:
Personally-Identifiable-Information from individual users, such as name, address,
and birth date
User financial information such as credit card or bank account number
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50. @timoreilly #TechSummitPR
5.3.2. Third Party Sales Strategy
Objective: Users of the third party applications, websites and services shall be able
to easily initiate transactions and complete reservations in the R1S system with a
minimum of hassle or complications following travel and hospitality industry best
practices.
In order to provide the best experience for the user and insure a clear path for
future innovation, the Contractor shall offer technology that facilitates the
ability for users to initiate and complete reservations from within third party
services.
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51. @timoreilly #TechSummitPR
The Government has identified interest by commercial travel and recreation
planning companies that help facilitate Recreation.gov transactions as a part of a
commercial endeavor in which they could earn commissions on the inventory they
help sell. This indicates that such an arrangement could benefit both the
Government and the Contractor, by creating an additional sales & marketing
channel for increasing the number of reservations processed using the system.
The travel and hospitality industry, where such third-party sales channels and
commission systems are the norm, provides numerous examples of how such a
commission system could work. Most of these systems involve some sort of “per-
transaction” fixed or percentage-driven commission paid to participating third
parties that originate reservations.
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54. @timoreilly #TechSummitPR
“You never want a serious crisis to go to
waste. And what I mean by that is an
opportunity to do things that you think you
could not do before.”
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Rahm Emanuel
58. @timoreilly #TechSummitPR
“The legitimate object of government is to
do for the people what needs to be done,
but which they cannot, by individual
effort, do at all, or do so well, for
themselves.”
-Abraham Lincoln, July 1, 1854
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59. @timoreilly #TechSummitPR
Data is the 21st Century Platform
We need standards for:
• Identity
• Payment
• Location
• Credit history
• Health history
• Privacy
• …
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61. @timoreilly #TechSummitPR
Who sets the gauge rules the world
Sixty per cent of the world's
railways use 4 ft 8 1⁄2 inch
standard gauge, developed by
George Stephenson in 1822.
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http://www.warwickshirerailways.com/lms/lnwrns305.htm
In 2008, when President Barack Obama was elected, with a campaign slogan “Change we can believe in,” I wondered whether part of that change could be bringing government digital technology into the 21st century.
So I decided to do something to bring Silicon Valley to Washington. Jen Pahlka (whom you saw on stage earlier today) and I launched the Gov 2.0 Summit in Washington DC in 2009, with a focus on bringing together people from Silicon Valley with government leaders so that they could learn from each other.
One of the key ideas I wanted government to learn was that the most successful Silicon Valley technologies are platforms, and that government programs (both technology programs and real world programs) are most successful when they think of themselves as platforms as well.
I wrote an influential essay on the subject, which I published as part of a book called “Open Government.” In it, I said:
The lesson I wanted to share was the lesson of the Apple iPhone. In 2008, Apple had launched the App Store, and it was that, almost more than the phone itself, that transformed the smartphone market. Rather than the few dozen apps provided by Apple and the phone carriers, suddenly there were thousands, then hundreds of thousands, and eventually over a million apps. And customers went crazy. The center ad from Apple was the notice of 25 billion downloads. We’re well over double that now, and there are 1.3 million apps. This looked like a great target for government to emulate.
One of the clearest expressions of the government as a platform is the road system, encompassing local, regional, and national highway systems. Government not only builds and maintains many of these roads, but also sets and enforces the rules of the road. But government doesn’t specify everything. The crowdsourced destinations we call cities determine where the roads go, and we the people are free to use them to go where-ever we want.
The US Interstate system, which provided a transformative economic foundation for the US, was championed by
President Eisenhower in 1956. It was a masterpiece of platform thinking.
One of the clearest expressions of the government as a platform is the road system, encompassing local, regional, and national highway systems. Government not only builds and maintains many of these roads, but also sets and enforces the rules of the road. But government doesn’t specify everything. The crowdsourced destinations we call cities determine where the roads go, and we the people are free to use them to go where-ever we want.
The US Interstate system, which provided a transformative economic foundation for the US, was championed by
President Eisenhower in 1956. It was a masterpiece of platform thinking.
Government has been in this business for a long time. Consider weather.
Here’s Google’s forecast for San Juan when I was creating the slides for this talk. But where did that data come from?
I’ve always found myself wondering why people aren’t more aware of how government data powers non-governmental services that citizens take for granted, many of them never taking the time to think how much government investment went into building the infrastructure that makes it possible for the private sector to offer services like weather predictions.
How about Global positioning satellites? Here government investment in a hard, long term project, is paying off in uncounted new private sector developments.
A huge project with uncertain return, started in 1973 and now showing enormous fruit in the 21st century, with huge value add from the commercial sector. Everything from maps and directions on your phone to future self-driving cars spring from this platform investment, and the key policy decision to open the data and make it available for commercial use. No one dreamed of the unexpected applications that became possible by opening up this data. That’s why we need open web services by default.
After the 2012 election, when President Obama talked about his second term management agenda, open data, and its role in enabling private sector to build on government as a platform, was a key part of the message.
But the results weren’t as great as I’d hoped. The nonprofit GovLab recently put up their “OpenData 500” - a list of 500 companies enabled by government open data. Not bad. There are thousands more. But nothing compared to the 1.3 million companies built on the Apple iPhone platform.
But the results weren’t as great as I’d hoped. The nonprofit GovLab recently put up their “OpenData 500” - a list of 500 companies enabled by government open data. Not bad. There are thousands more. But nothing compared to the 1.3 million companies built on the Apple iPhone platform.
This. Which of course had surpassed the Twitter Fail Whale as the most famous error message in the US. Policy folks who are not technical still know that if a website gets a lot of traffic, it can crash, and I believe that the initial thought was something along the lines of “go make sure they have enough servers.”
But it was much more complicated than that of course.
So what did I get wrong?
The UK government has asked themselves this same question, and has come up with a better answer.
Please roll this short video on the concept that was created by the UK Government Digital Service. https://www.youtube.com/watch?v=ZzPU6Pdw05s
I think the first thing I should have talked about more is one of the UK Government Digital Service design principles:
I should have also talked about another great Silicon Valley platform success story: Amazon. It’s not just the ubiquitous e-commerce site. It’s also a platform
I should have also talked about another great Silicon Valley platform success story: Amazon. It’s not just the ubiquitous e-commerce site. It’s also a platform on which nearly every Silicon Valley startup, and many giant enterprises (and even government departments) build cloud services. Amazon was a pioneer in defining what we now call Cloud Computing. How did this happen?
I’m proud to say I played a small role in this transformation. Back in 2003, I gave a talk about the coming transformation of the web into a platform (which I came to call Web 2.0), and in it, I said: “A platform beats an application every time.” Jeff heard the talk, and asked me to come give it to his tech team, and then to an All-hands meeting at Amazon.
With characteristic insight and decisiveness, Jeff thought through what this meant, and then had the discipline to rebuild his company as a platform. As reported in Steve Yegge’s Platform Rant https://plus.google.com/+RipRowan/posts/eVeouesvaVX, he wrote a memo that went something like this.
They forced themselves to think through how to create a modular set of fundamental services that can be used like building blocks
They not only were required to use them themselves - no more silos or custom services that no one else can use —
but they also had to be the same services used internally that they would ultimately open up to the world.
So this is my advice:
Jeff has a kind of authority at Amazon that’s hard to come by in the government sector. But it’s a key part of the success of the GDS that it has top level sponsorship from Minister Francis Maude, who has been willing to crack heads when necessary. It takes a lot of will to make hard changes.
There’s a really good example of the kind of language you want in the RFP for the new recreation.gov contract. I won’t read you every bit of detail here, but I’m going to include it in the slides for reference.
Jeff has a kind of authority at Amazon that’s hard to come by in the government sector. But it’s a key part of the success of the GDS that it has top level sponsorship from Minister Francis Maude, who has been willing to crack heads when necessary. It takes a lot of will to make hard changes.
Jeff has a kind of authority at Amazon that’s hard to come by in the government sector. But it’s a key part of the success of the GDS that it has top level sponsorship from Minister Francis Maude, who has been willing to crack heads when necessary. It takes a lot of will to make hard changes.
The portion in italics is not in the actual RFP, but is added here to our recommendations for absolute clarity.
He can write a memo like this! Jeff has a kind of authority at Amazon that’s hard to come by in the government sector. But it’s a key part of the success of agencies that have made these kinds of changes that they have top level political, who has been willing to crack heads when necessary. It takes a lot of will to make hard changes.
But in a political context, you can often get the impetus to change when there is a crisis. As Rahm Emanuel famously said in the wake of the 2008 financial crisis.
There’s a real question whether the US Digital Service would exist without the crisis of healthcare.gov, despite all of Jennifer Pahlka’s foresight and hard work in setting it up!
Perhaps Puerto Rico’s current financial crisis may also be just such an opportunity.
Remember what Jen said about the savings that the UK GDS received when they consolidated their publishing into the gov.uk site. Not only did the site get much more traffic, it cost a fraction of the original approach. And since then, ongoing savings in other digital services have been even more striking.
I want to end on one further note, about the urgency of government getting deeper into the data platform business. Abraham Lincoln said. One role of government is to look out for the interests of everyone.
Data is the 21st century railway. We need standards for things like identity, payment, location, credit history,health history, and many other specialized types of data that help us manage the services we deliver to citizens and other residents.
Because unless government gets in the game, the railway gauges are going to be set by private companies, like Facebook, Google, Apple, Amazon, and Uber.
There’s something else I should have talked about: a lesson from British history and the design of real world platforms. Most of the world uses a standard gauge of railroad track originally developed by George Stephenson in 1822. It was a foundational tool for the British Empire, and was eventually copied by other nations around the world.
But ultimately, the lesson of the railroads, going back to George Stephenson, is that you standardize railroads by building tracks. This was also key to the success of the Internet. While other networking groups went into excruciating detail of pie-in-the-sky standards that were never built, the IETF (Internet Engineering Task Force) model was (as articulated by Dave Clark) “No kings, no priests. Just a rough consensus and running code.” That’s why GDS director Mike Bracken is speaking such an important truth when he says “The strategy is delivery.” With that, over to Mike!