Top 10 Inspiring Business Leaders Making a Difference 2022.pdf

Preeti
Krishnan
Powering Reliabilities in the FinTech Space
March
Issue: 23
2022
TOP 10 INSPIRING BUSINESS LEADERS MAKING A DIFFERENCE 2022
Cri cal Mindset
Treading New Ground
Comprehending the
Leadership Mindset
for the 21st Century
Social Entrepreneurship
and A New Paradigm for
Business Leadership

deation, Innovation, and Inspiration have been
Iamong the most favored trio of entrepreneurs
worldwide.
Furthering the journey of ideation, Innovation and
inspiration, it is best to refer to Steve Jobs and his
saying, "My job is not to be easy on people; my job is
to make them better." Ideating this thought deﬁnitely
ushers inspiration in every individual but is it easy
enough to utilize the sheer spring of inspiration and
excel in the current cutthroat competition?
Dwelling on such an instigating inquiry, you would
land on the solution that Innovation can help us move
forward!
Once known to be the go-to-recipe of a successful
business, Innovation has found its space at the
forefront of technological leadership and is
exemplifying its beneﬁts in the global business space.
Today, if one scouts into the business world, it is
easily noticed that business leaders are judiciously
Trailblazing Leadership,
Inspiring Businesses
Preeti
Krishnan
March
Issue: 23
2022
TOP 10 INSPIRING BUSINESS LEADERS MAKING A DIFFERENCE 2022

utilizing technology with leadership skills while propelling
businesses to unimagined heights.
But ever imagined stepping into the shoes of a business
leader who invests sleepless nights into the intense
workflow, digs deep into the corporate hurdles, scouts for
technological support, and rises with a successful outcome!
Such a solution not only revamps the business market but
also facilitates a socio-economic solution that disrupts the
entire business market with technological marvels.
Such inspiring stories help us introspect the life of business
leaders who have weathered the storm and are standing like
an enlightened guiding light for the world. This has a
multitude of benefits. It not only helps understand the socio-
economic struggles but also gives a roadmap of how a
business corporate should visualize a business market.
Transgressing such commitment of business leaders to
bolster inspiration among the entrepreneurs and business
corporates is our new edition, "Top 10 Inspiring Business
Leaders Making Difference 2022.”
While you scroll through the inspiring stories, make sure to
read the insightful articles crafted by our in-house editorial
team.
I hope you have an inspiring and happy read!
- Bhushan Bhad

08
Preeti
Krishnan

Helen Child
Driving the
Transforma ve Wheel
with the Open Banking
Excellence
16
22
26
36
Michael Collura
Providing Helping
Hands to the Society
Rohit Garg
Creator of A Virtual
Queue Management
Solu on to Save Time
and Resources
Scaling Companies with
Digital Transforma on
Vladimer Botsvadze
Articles
18 32
Comprehending the
Leadership Mindset for
the 21st Century
Social Entrepreneurship
and A New Paradigm for
Business Leadership
Treading New Ground
Cri cal Mindset

sales@insightssuccess.com
March, 2022
Circulation Manager Tanaji Fartade
Research Analyst Eric Smith
Editor-in-Chief Sumita Sarkar
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Senior Editor
Kelly, David
Business Development Executives
Managing Editor
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Business Development Manager
Bhushan Bhad
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Co-designer
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Assistant Technical Head
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Featuring Brief
Company Name
Preeti Krishnan
VP, Strategic Business
Operations
Digital transformation and
social media influencer
vladimerbotsvadze.com
EDF
edf.fr
Qwaiting
qwaiting.com
AMMC
ammc.ma
DailyPay, Inc.
dailypay.com
Qwaiting reduce customer queue time, increase staff productivity
and deliver a delightful customer experience. It provides solutions
for every business size
DailyPay, powered by its industry-leading technology platform,
is on a mission to build a new financial system. Partnering with
America’s best-in-class employers, including Dollar Tree,
Adecco and Berkshire Hathaway, DailyPay is the recognized
gold-standard in on-demand pay
AMMC, acting as the Financial Market Authority, was established by
“Dahir”, (Royal Decree), establishing Law No. 1-13-21 bearing Law
No.43-12 and whose mission is to ensure the protection of savings
invested in financial instruments; equal treatment of investors,
transparency and integrity of the capital market and of the investors
information.
Vladimer Botsvadze is a globally renowned, award-winning
digital marketing influencer, leading social media strategist,
keynote speaker, professor, consultant, trainer, coach and
mentor.
EDF is building a CO2 -neutral energy future , reconciling the
preservation of the planet, well-being and developmentwith its
innovative solutions and services.
Rohit Garg
(Co-founder and CEO)
Nezha Hayat
President
Vladimer Botsvadze
Advisory board member
Valerie Levkov
SENIOR VP
Mary Vilakazi
CEO
In Home
Personal Services
ihps.com
Open Banking Excellence
openbankingexcellence.org
Globacom
bella-disu.com
FirstRand
firstrand.co.za
FirstRand Limited is one of the largest financial institutions in
Africa by market capitalisation. In addition to South Africa, the
group operates in nine key African markets, the UK and India.
Globacom provides world class cutting edge technology and
designs telecom solutions to suite the needs of various public
group, irrespective of size. It revolutionized the telecoms
industry by being the First to introduce the per second billing
option and 4G service.
In Home Personal Services brings a unique approach to
caregiving—one that takes the “senior” out of “senior
care”—and allows us to see amazing people who are beautiful
in every way no matter what age
Open Banking Excellence (OBE) is the world’s leading
community of Open Banking and Open Finance pioneers from
the breadth of financial services, including FinTechs, Banks,
Regulators and BigTechs, that gather to learn, share stories,
spark debate and, importantly, collaborate.
Bella Disu
Executive Vice
Chairman
Michael Collura
Founder, President
Helen Child
Co-founder
Tugendhaft Wapnick
Banchetti & Partners
twb.co.za
Tugendhaft Wapnick Banchetti and Partners* is a leading South
African boutique corporate and commercial law firm, centrally
situated in the economic hub of Sandton's CBD.
Sharon Wapnick
CEO

Preeti
Krishnan
,,DailyPay has been rapidly
expanding these past six years,
and Preeti is quite excited to
continue to take part in
DailyPay's growth.
Top 10 Inspiring Business Leaders Making a Diﬀerence 2022

Pree Krishnan
Vice President, Strategic
Business Opera ons

We stepped into a new world in 2014. It happened
without fanfare, without a TV mention, without
a Wall Street jump, and it didn't even trend on
Twitter. But for the first time in history, card and contactless
payments surpassed cash transactions.
Historically, as technology evolved, the banking industry
always kept pace in integrating those new technologies in
order to better serve their customers. But all of that changed
during the financial crisis of 2008. During the crisis, banks
were focused on dealing with new rules, regulatory
requirements and fines imposed on them. Innovation
became a distant priority.
But in the same duration, some of the most game-changing
technological innovations evolved. We were introduced to
new platforms and products that changed the way we lived
our lives, from the iPhone to Airbnb to Uber to Seamless.
They quickly became integrated into our day-to-day
experience.
Consumers began to expect more from their financial
institutions. A gap was created between 'what your banks
offer you' and what you as a customer came to expect from
a user experience and convenience perspective.
That 'gap' is what the FinTech industry is focused on
capturing right now. However, the gap was so large that
even non-traditional banking players decided to join in and
take advantage of it, primarily, technology firms. And the
rest is history.
It is a new world we are living in today. This new world
needs new-age leadership that can bridge the gap and create
advanced solutions.
These kinds of leaders aren't built overnight. Great leaders
develop through a never-ending process of self-study,
education, and experience combined with internal
willpower and desire.
All these qualities, and many more, can be attributed to the
Vice President of Business Operations at DailyPay–
Preeti Krishnan.
Prior to joining DailyPay, Preeti Krishnan was working as
an attorney. Although she enjoyed the intellectual
stimulation and the professional experience gained working
in law, she wanted to dip her toes into more operationally
focused projects where she could be part of the entire
process.
Coincidentally, Preeti stumbled across a LinkedIn post from
Jason Lee, DailyPay's Founder and CEO, to join as
DailyPay's first Chief of Staff. DailyPay's mission to create
a new financial system to help the everyday working
American piqued her interest, and she jumped at the
opportunity.
“Joining DailyPay has been a rewarding journey that has
not only challenged me to think outside the box but also has
molded my career,” recounted Preeti. “As the current Vice
President of Business Operations at DailyPay, I have my
hands in various company-wide operations from structuring
a clear product 'go-to-market framework' to drive value to
all internal and external stakeholders to strategically
thinking of new ideas to increase revenue,” she added.
DailyPay – The Industry Dominator
DailyPay works with enterprises and Fortune 500
companies in just about every industry, from healthcare to
restaurants. Through its massive data network, proprietary
funding model, and connections into over 6,000 endpoints
in the banking system, DailyPay is continually working
hard to ensure that money is always in the right place at the
right time for employers, merchants, and financial
institutions.
DailyPay's Pay Balance, a first-of-its-kind technology that
revolutionizes the experience of pay by changing the way
employees access their money, has been instrumental in
building a new financial system that reaches more
,,Joining DailyPay has been a
rewarding journey that has not
only challenged me to think
outside the box but also has
molded my career.

employers and employees. DailyPay users have been able
to pay over 17 million bills on time over the last few years
alone and over 50 million transfers were paid out.
Knowing the potential of their platform, the DailyPay team
expanded Pay Balance to the banking industry by
introducing the DailyPay Marketplace. The DailyPay
Marketplace provides banks, FinTechs, and all types of
financial services providers to participate in the on-demand
pay movement for the first time.
By partnering with DailyPay via the Marketplace, DailyPay
clients will gain access to DailyPay's proprietary on-
demand pay capabilities at the intersection of payroll and
banking. This includes DailyPay's flagship products that
give employees access to earned pay prior to payday and
the entire suite of DailyPay capabilities.
Riding the Tech Wave
Six years ago, offering employees access to their earned
pay daily was unfathomable. There was no technology set
in place to turn this into a reality nor were there any
guidelines to create a solution. Fast forward to 2021,
millions of employees now have access to their earned pay
at any time from anywhere with DailyPay. DailyPay has
improved employees' lives and transformed pay into a
unique experience. To combat the mass labor shortages
negatively affecting businesses and the economy, businesses
have partnered with DailyPay, boosting recruitment and
retention.
,,DailyPay is already
transforming the nancial
system and in a couple of years,
Preeti expects more companies to
adapt DailyPay and for daily
access to the platform to be the
norm.

DailyPay is one technology company that has positively
impacted the economy and transformed how individuals
receive their pay. DailyPay is normalizing having access to
one's pay and creating an efficient workforce and pay
system. The advancement of technology and increased
usage of technology open more doors for creativity.
“We've advanced from cash to cheques, online bank
accounts, direct deposits, credit cards, on-demand pay, and
much more simply because of technology. So, expect more
technologies and services in the finance sector and for them
to become part of our daily lives,” remarked Preeti.
The Pandemic Dictate
DailyPay considers the safety of its employees as its
number one priority. Preeti's team invested in additional
technologies so that every employee would be connected to
the larger body while working remotely. Even after opening
the office doors, they set in place safety protocols such as
social distancing and hand sanitizers around the workplace.
Explaining the pandemic effect on DailyPay, Preeti
Krishnan explained, “While many businesses suffered
economic losses due to the pandemic, DailyPay saw
significant engagement and partnerships form during this
period. With proven studies of DailyPay improving
retention rates, employees' lives, and additional positive
benefits, many companies were knocking on our doors for a
DailyPay solution. When we encountered challenges, we
strategically pivoted to ensure that our business kept
running smoothly.”
The Neoteric Voice of DailyPay
Diversity and inclusion are at the core of DailyPay's values
and have been instilled into the company culture since the
beginning. DailyWomen, DailyPay's women-centric
employee resource group, was formed in the first year of
our company's founding. Over the years, this group has
grown tremendously and has been instrumental in creating
the next generation of leaders in the fintech industry.
According to a survey conducted by DailyPay, 63% of
survey respondents agreed that having female leaders in a
company was good for business, and 53% indicated that
having women in leadership positions makes a company
better positioned to relate to customers. Diversity and
inclusion in the workplace are a must-have, and leaders
should put in the effort to create a supportive environment.
To Infinity and Beyond…
Preeti envisions herself as an excelling working mom who
is successful at home and at work, and on that note, Preeti
remarked – “Wherever I am, I envision myself to be a
leader that invests in my team and develops operation
strategies to help companies better manage their staff,
finances, and relationships. Data and processes have
always excited me and working at DailyPay has
encouraged me to think and execute with a big mindset. I
plan to continue to execute strategic, data-driven action
steps that contribute to a company's growth framework.”
DailyPay has been rapidly expanding these past six years
and Preeti is quite excited to continue to take part in
DailyPay's growth. The company already serves millions of
people and partners with 80% of the Fortune 200
companies that offer on-demand pay.
DailyPay is already transforming the financial system, and
in a couple of years, Preeti expects more companies to
adapt DailyPay and for daily access to the platform to be
the norm. To support its clients and their employees,
DailyPay has been investing resources into developing new
solutions to create an even more holistic financial system
for everyone.
So, be on the lookout in 2022 for some new inventions!
,,DailyPay is one technology
company that has positively
impacted the economy and
transformed how individuals
receive their pay.

Driving the Transformative
Wheel with the Open Banking Excellence
|
www.insightssuccess.com |
March 2022
www.insightssuccess.com 14
Helen Child
Founder
Open Banking Exellence

The Open Banking model has brought extraordinary
change to almost every industry. Each year we see
new inventions happening in the banking sector
with the help of technologically enabled third parties. The
concept has enabled banking and other industries to thrive,
and the possibilities of its expansion are vast.
Through expert discussions and brainstorming, it is possible
to accelerate the adoption of smart innovations using Open
Banking. The innovation drive is sped up by futuristic
business leader Helen Child (Founder) through her
community platform called Open Banking Excellence
(OBE).
OBE has facilitated professional experts from banking,
fintech, regulators, BigTechs, and stakeholders from various
industries to come together on one platform to learn, share
stories, spark debate, and, importantly, collaborate.
OBE is a well-established and trusted community of people
with the goal of raising awareness about how making bank
data accessible to third parties would benefit customers. The
community also has PR connections with various
prestigious media houses, so your work can be highlighted
through OBE.
In an interview with Insights Success, Helen shared details
about her journey of founding OBE. And, she also spoke
about how the community is proactively contributing to the
development in finance management in various sectors.
Below are the highlights of the interview:
Helen, please give us a brief overview of your journey as
the Founder of Open Banking Excellence.
The story of Open Banking Excellence (OBE) began at a
networking event sponsored by Fintech Scotland. Men in
kilts were serving warm wine to 38 fintech pioneers, and I
found myself talking to people whose ideas and passion
really excited me. It became clear to me that Open Banking
was the future. I was asked to gather everyone together to
share more stories and learnings - which I did. Now we are
a global community of more than 15,000 people.
The role of OBE is to bring together banks, fintech,
regulators, and other industry stakeholders to learn, share
stories, debate, and - above all – collaborate. We started in
the UK but are now going global and have recently
expanded into Brazil.
In September 2021, we introduced the world to our
Brazilian familia at a campfire featuring a panel of experts
made up of representatives from OBIE, Accenture, Banco
Central Do Brasil, the Department of International Trade
and others. I am really proud of the success of OBE in
Brazil, particularly because until we started working there, I
had never set foot in the country. It is a truly wonderful
place with a very exciting ecosystem. The UK was a
launchpad for Open Banking and it is inspiring to see other
countries building their own blueprints and driving the
sector forward.
Tell us more about your company its vision, and the key
aspects of its stronghold in the Open Finance and Open
Banking space.
At OBE, we believe that working collaboratively gives us a
much stronger voice. We exist to enable collaboration and
the exchange of ideas. We are also behind some of the
biggest global stories in fintech. We are at the heart of the
world's Open Banking community and enjoy a strong
relationship with the journalists covering the latest trends
and developments.
As an authoritative voice within our community, each
month, OBE engages with key industry leaders within our
global community at our Campfires. This allows pioneers to
share lessons they learned whilst navigating roadblocks
fuelling innovation, grapple with new ideas and collaborate
on solving industry challenges.
We recently published our first Megatrends report for Open
Banking and Open Finance, which featured contributions
OBE is a global
centre of community
and knowledge,
driving change in
Open Banking and
Finance.
|
March 2022

from more than 30 industry pioneers. This report is a unique
snapshot of the industry's trajectory, providing a briefing on
the state of play and setting out predictions on what will
happen over the next game-changing year.
The OBE website also hosts blogs written by industry
leaders, which are designed to educate the media and our
audience of Open Banking and Finance pioneers. This
ranges from a Back-to-Basics series that is an introduction
to the topics right up to in-depth, technical reports written
for an expert audience. Everyone is welcome in the OBE
family!
Our mission is to create exceptional platforms and content
that promotes knowledge sharing, new thinking, and
partnerships within the industry – catalysing the adoption of
Open Finance and data for better financial inclusion
worldwide.
We empower our community to connect, collaborate, and
innovate, maximising their impact and growth in our sector.
What are the core values upon which your company is
built?
We seek "red-hot relevance" and lead change within our
sector. OBE is inclusive, committed, focused, and
responsible. We are mindful, authentic, and trustworthy,
with a purpose in everything we do. We believe in shining
the spotlight on others. Passing the mic is in our DNA.
We have always believed that financial exclusion is a
fundamental challenge that needs to be tackled by the wider
fintech sector if it wants to evolve further in the next decade
and be seen as a key enabler for lower-income people. After
all, as we heard at a Campfire in 2021, open data includes
us all.
OBE is also committed to sustainability. This means we
work to offset our own carbon footprint by working with
Lune. But we also allow the Open Banking community to
discuss best practices and share ideas on how to build a
greener industry.
At a Campfire last year, we discussed successes in ESG and
explored green initiatives in Open Banking and Finance. It
really does pay to go green, and we are honoured to be
working with pioneers who are working on the sustainable
future of finance.
Diversity is embedded at the heart of everything we do. Our
community is global, and we invite pioneers from across
the planet to join the conversation. We are also passionate
about supporting female talent. There are some incredible
female leaders and pioneers working in the Open Banking
space. We shout about their work and give them a space to
share their stories, learnings, and innovative ideas.
Within OBE, we are proud to have a team made up of
inspirational women and men who are working to share the
growth trajectory of the community. OBE is a global centre
of community and knowledge, driving change in Open
Banking and Finance. Diversity is a powerful enabler of
this mission.
As an established industry leader, what would be your
advice to the budding entrepreneurs and enthusiasts
aspiring to venture into the financial services sector?
We are inspired by a quote from Lord Richard Dannatt, who
said: "Aim high, be the best, courage is key."
Collaboration is fundamental to entrepreneurship and
innovation. When you reach out to others, you genuinely
never know what could happen. Remember to have
boatloads of fun along the way!
How do you envision further strengthening Open
Banking Excellence's stronghold in 2022 and beyond?
OBE is behind some of the biggest global stories in fintech.
We are at the heart of the world's Open Banking community
and enjoy a strong relationship with the journalists covering
the latest trends and developments. There are now over five
million active Open Banking users in the UK alone, and our
sector's global footprint is rapidly growing. In April, we
will launch The OBE Constellation, a valuable resource for
our friends in the media as they navigate the sector.
OBE is also creating the Global Open Finance Index, an
industry benchmark, through collaboration with partners
including Accenture, the Department of International Trade
(DIT), and the World Bank. This index will act as a beacon
for anyone who has an interest in Open Finance and will be
updated annually, setting up authentic benchmark referred
to by regulators, industry bodies, governments, fintechs,
financial institutions, academia, VCs, and more.
We will continue to build our presence in the Brazilian
Familia and are launching in another geographical area
soon.
|
March 2022

Testaments of Effectiveness
"Working with OBE has supported Mastercard's ambi on to be er engage the Open Finance community and be at the
forefront of conversa on and change within the industry."
Jim Wadsworth, SVP, Open Banking Mastercard
"Open Banking Excellence is about community conversa on, contribu on and excep onal content."
Graham Cressy, Manager, Accenture
"OBE has supported our efforts at the office of the Small Business Commissioner (OSBC) by highligh ng the issues through
its PR efforts, securing coverage in the fintech and broadsheet press."
Liz Barclay, Small Business Commissioner
|
March 2022

Comprehending
the Leadership
Mindset for the
21st
Century
T
st
he 21 century saw a never-before-seen
transformation in business operations worldwide.
Businesses have become dynamic, disruptive, and
ever-evolving. To manage today's businesses, leaders have
to have an adaptive mindset all the time.
It is a tried and tested fact that the same approach cannot
solve business problems all the time. If leaders are
unwilling to change their tactics as time passes, the business
will almost certainly stagnate.
Along with the time constraints, the business keeps
changing. Leaders have to always look for ways to make
business operations better by tackling every minor to a
major issue that exists. While technology has empowered
leaders to simplify business processes, it has also brought
many tests for them to deal with every day.
Below are some approaches which could help one to
develop a mindset to better deal with the leadership
challenges of the 21st century.
Adaptability and Agility
st
The 21 century is full of disruptions. One cannot be certain
about the things that are workable today and can work
tomorrow. This is majorly caused by technology and
globalized consumer market. One can never know from
which corner of the world their next competition will
emerge.
In such a situation, it is important for leaders to adapt to the
agile approach in business. S/he has to be ready to catch the
opportunities within the markets quickly before anyone else
does. Having a brilliant strategy is one thing, but applying it
at the right time and at the right place requires alertness and
agility to quickly adapt.
A Technology-friendly Mindset
There is no better option than technology. If one wants to
thrive in their business, implementing the best tech
solutions is the most viable option. Advanced technologies
like Machine Learning, Artificial Intelligence, Cloud
Computing, AR/VR, and many more are causing
disruptions in the corporate world.
A leader must be enthusiastic about adopting newer and
smarter technology solutions to the organization's
operations. This will assist one in effectively motivating
other colleagues to see the benefits of integrating
technology into work operations.
Also, having an enthusiasm for technology will inspire one
to more actively look for the different technological
advancements that are happening globally and adapt to
them to have an edge over other competitors.
A Focused Growth Strategy
Due to rising uncertainties worldwide, it has become very
easy to get diverted or distracted from business goals these
days. There are many external and internal factors that can
distract leaders from keeping the business on the path of
growth.
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March 2022

Cri cal Mindset
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March 2022

Corporate leaders must be able to follow focused growth
plans in order to avoid being deterred from expansion plans.
One has to learn to figure out the unnecessary distractions
that can cause the diversions beforehand and fix them
before they become major issues.
The best way to deal with such issues is to have a balanced
approach to the short-term and long-term goals of the
company. Keeping balanced strategies will help leaders to
show resilience in pursuing their plans no matter what.
Empowering The Team
Human resources are one of the most important aspects of
any company. Nowadays, employees need to be worked on
at individual and group levels to keep them motivated and
focused on the company's goals. Leaders need to approach
every employee as a colleague. The co-working atmosphere
can help in boosting the morale of employees.
Research shows that millennials form the largest group in
the global workforce. They demand more flexibility and
control over their careers. Leaders today need to understand
this mindset shift. It is the responsibility of leaders these
days to make employees feel that they are valued.
Social Awareness
It is well understood that today, every business needs to
maintain its positive brand reputation in the consumer
markets. This is why business leaders today must keep in
mind social implications while making strategies and
decisions.
Factors like sustainability, health initiatives, and
inclusiveness can give a business a good reputation. On the
other hand, if they are overlooked, then there are chances of
getting the business called out on public platforms,
resulting in damage to the brand image. Leaders must
understand social issues and work to develop business
strategies that will benefit society in both direct and indirect
ways.
In Summation
st
The 21 century is filled with opportunities and challenges.
Leaders with a can-do attitude and an aptitude for
technology can put their best foot forward. Also, it is
important today to be able to take risks. If one has the
courage to explore the unknown paths, one can find gold if
the plan succeeds, otherwise, the experience that is gained
can always be used for future assessment processes.
Furthermore, today's leaders face the delicate task of
making every teammate feel valued and worked on in order
to help them reach their full potential. In addition, leaders
will have to be enthusiastic about contributing to social
causes to portray the organization as a socially aware
establishment. Overall, it is important for today's corporate
leaders to have a growth mindset to carry on their
leadership ventures more passionately.
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March 2022
- Vishal Golekar

Michael Collura
CEO and Founder
In Home Personal Servies
|
March 2022

Providing Helping Hands to the Society
The best thing one can do is to care for someone
else. Helping one person might not change the
world, but it can change the world of that one
person.
Healthcare is the most vital industry in the world. In a
world where various types of diseases and viruses are
present and yet to be discovered, living a healthy life is a
tough task. Anyone and anytime will require to take care,
stay with the individual as a helping hand, or just be present
for any emergencies.
An inspiring individual living in the United States realized
this at a very young age. Michael Collura, CEO and
Founder of In Home Personal Services, started an
organization in 2004 that provides non-medical personal
home care to their clients. They serve care such as
Emergency home care, Live-in care, Hygiene care,
Companion care, Parkinson's care, Overnight care, and
many more.
This US-based organization has been serving its clients for
over 18 years with the help of a great team. Michael is very
fond of his teammates and the workers who gave the
organization loyalty, service, and growth over the years.
Helping people is the main motive and the real essence of
the organization. In Home Personal Services provides high-
quality in-home care and helps seniors with determination,
focus, and beliefs.
The training that the team of caregivers receives ensures
anticipation of the needs of every different individual. In-
home care work does not have any time limit on its
services; the team and leaders work 24/7 to give the best
service to meet the needs and expectations of clients. Even
building relationships with the clients and their families is
important.
Pillars of the company
In Home Personal Services has the caregivers, the leaders,
and the happy clients that are the pillars of the company.
The organization believes in serving care more passionately
and with more dedication. This helps the company to grow
on a trust level than the financial level. Michael feels that if
anyone is entering this business to seek only financial
growth, then it will be the wrong choice. The healthcare
industry needs organizations to help people and improve
healthcare facilities all over the globe that In Home
Personal Service has.
First Leader and Director of Service
When the organization started in 2004, Ephraim was
appointed as the person to lead it. He is still with the brand
today, and like many others, he has been promoted through
the ranks many times. The Caregiver Placement team is one
of the teams that support the company and the entire
nationwide franchise system that leads by him. Many of our
caregivers from those early days still reach out to him, as he
has instilled a sense of loyalty and dedication in the team
around him that has been quite unique and unmatched by
others in similar roles within the brand's history.
Team Jennifer
Jennifer Fischer and Jennifer Schmidt are 'Team Jennifer' in
the organization. They have been with the brand for many
years, and they have built our reputation throughout the
market. These are two individuals cut from the same cloth
in that they are professional, compassionate, and dedicated
to the mission of quality care to those that trust us. Two
|
March 2022

Jennifers have the most positive feedback within the
organization and from the clients.
Best of all, both are part of the support team training new
franchisees joining the system. You get to learn from the
very best who do this every day!
Opinion on Healthcare Technology
Technology is important, but innovation in care matters
when it is compassionate and there is a true understanding
of the needs of others. No technology will replace that. That
is why they train their team differently. Both Lovely Ranoa
and Star Ewell are two such individuals here on this team
who have developed and ensured that compassionate and
empathetic care is what they teach, so their caregivers
understand what it is like to be cared for. This produces
better quality caregivers, and these two ladies have built,
from the ground up, a unique training system for our brand.
Both ladies have been here as well for a decade-plus each.
Impact of In Home Personal Services
Leadership is a tricky road to walk on! Not the type of
leadership that one with a fancy title and sense of
entitlement has, those are what this organization refers to as
bad managers.
Adding real value and skill, In Home Personal Services has
Iris Santiago and Brianna Turner. These are two career
professional leaders that have built the brand and its
operation for us all. Both are originals with the
organization. Both have received numerous promotions
during their tenure with the organization. Today, they run
the In Home Personal Services brand and company-owned
franchise units here in the U.S. and all their support
operations nationwide. The impact of In Home Personal
Services is because of them.
Pandemic Effect on Services
COVID-19 was a major disruption. There is no denying the
terrible reality it has brought to society. Another reality is
the fact that their team never backed down or walked away
during this pandemic. Heroes come in all forms. With all
sincerity, their caregivers, aides, and field staff that were
there face-to-face with those that trusted to care for them
did not waver in that commitment.
In Home Personal Services, the company has proudly
served its community and it is because of the front-line
workers, who stood firm in the face of the pandemic, even
before there was any trace of test and vaccines and did not
leave those seniors they were caring for. They brought
safety, security, peace of mind, and comfort in the worst
period of our generation. All of them, the hundreds that they
have, can never say thank you enough.
Future of The Company
Michael wants to be sure he says this to everyone on the
team today and those who will join them in the future.
"Thank you. I am humbled and grateful for having you in
my life. You have made this journey everything I had hoped
for and so much more. You are the joy in my life and the
reason for our success," he mentioned the team's effort with
kind words. Helping people and providing high-quality in-
home care service will always be a high priority of the
brand.
Advice to Other Entrepreneurs
When asked about what advice he would like to give to
budding entrepreneurs who aspire to venture into the
healthcare services space, Michael Collura said, "Learn this
simple lesson. Surround yourself with better people who
can be better than you and will make you obsolete in time.
Build on them, not the profits, and you will build a
successful enterprise."
|
March 2022

Creator of A Virtual Queue Management Solution to
Save Time and Resources
An inspiring business leader often knows how to
find golden opportunities in between the
difficulties and challenges that life throws at them.
Such leaders bring changes to businesses by focusing on the
most important stakeholder, i.e., the customer. The
customer service improvement solutions brought by these
leaders could potentially change the way day-to-day
business operations are performed. One such leader is
Rohit Garg. He founded Qwaiting, a virtual queue
management system.
Customers do not like to wait in queues, and neither does
the company's employees or management want to have a
large queue waiting before them to get customer service.
People like to get their customer service in the quickest
possible way without having to wait in queues for hours or
for minutes, as a matter of fact. It is time consuming and
tedious process for many.
What if you could wait in the queue virtually, and do not
need to be present in the queue physically and get notified
when your turn comes? Qwaiting provides exactly that
solution. It is an advantageous solution for both: businesses
and their customers. It effectively reduces wait time by
more than 50% and delivers customizable services for your
business.
By ensuring that your customers do not have to waste their
valuable time while being serviced, your firm gets customer
appreciation and preference for their next product or service
purchase.
We interviewed Rohit to get an insight into his innovative
queue management solution and his goals in the
technology-driven customer experience space.
Below are the excerpts from the interview:
Please tell our audience about yourself and your
professional journey so far. What inspired you to
establish Qwaiting as one of the global leaders in Queue
management and business solutions space?
I am Rohit Garg, the Co-founder of Qwaiting. I am 33
years old and live in Singapore right now. As the founder, I
am responsible for managing operations, finances, and
collaborative contributions to strategy/priorities, product
and company strategy, and development projects.
If we talk about Qwaiting, it is a suitable solution that
assists firms in enhancing productivity and decreasing the
workload of managing clients.
Qwaiting is a cloud-based queue management system
specially designed to reduce customer wait time while
increasing staff productivity. The queue solutions not only
boost productivity but also increase profits and boost visitor
experience. The idea for Qwaiting came to me when my
friend and I went out to dinner and had to stand and wait for
a long time before getting seated. This was not the first time
something like this had occurred in our lives. Every time
we went to that restaurant, we wasted a lot of time. It was
quite frustrating.
People hate to wait in long lines; therefore, I created this
software to reduce small and mid-size enterprises' (SMEs')
worries and make their brands shine in the digital world.
I put in a lot of effort, did a lot of research, and studied the
queue system at all hours of the day and night. It took me
two years to finally release it.
01 | MM 2022 www.insightssuccess.com

As an entrepreneur, my main aim is to
serve businesses of all types and sizes with
an eﬃcient queue management solution
that goes beyond expectations.
“
“
Rohit Garg
Co-founder
|
March 2022

allows people to perform other tasks during virtual
queueing.
Enlighten us on how Qwaiting has made an impact in
the customer experience space through its stronghold in
the industry.
We all know that long physical lines are obvious when
customers visit the stores to shop. Handling physical queues
becomes hard in such a situation. Our Qwaiting solution
focuses on enhancing customer experience, regardless of
the business niche.
It has always provided the freedom to the customers to wait
at their leisure until their turn comes. Thus, increasing
customer satisfaction, revenue growth opportunities, and
the brand's reputation. These are some core areas where
Qwaiting always works and hold a strong grip in the
industry.
COVID-19 proved to be the biggest disruptor since the
Dot-com bubble. How did it affect your particular
enterprise? How did you drive your organization to
sustain operations while ensuring the safety of your
employees and clients?
The global pandemic altered the experiences of everyone,
including employees, consumers, and visitors.
Communication between staff and clients was hampered,
resulting in negative encounters that no one expected.
Kindly tell us more about Qwaiting, its products, service
offerings, and what makes it stand apart from its
competition?
I am always keen to explore how businesses, especially
retail like banks, financial institutions, and other corporate
settings, work to manage their clients. Then, I decided to
perform comprehensive research and investigation into this
topic.
After meeting multiple personalities like a few bank
managers, restaurant owners, and other company owners, I
accumulated more knowledge about issues faced while
managing their customers.
My aim developed to create a cutting-edge solution that
would reduce client wait times and eliminate lines while
giving an easy and reliable experience. My primary goal
was to provide an enjoyable waiting experience while also
reducing costs, increasing sales, and improving brand
reputation.
I started Qwaiting after becoming sufficiently aware of the
issues that businesses and their customers faced.
What kind of services and specialized offerings do you
facilitate to your clients? What are the USPs of your
company?
Our Qwaiting solution is a cloud-based queue management
software that is known to reduce customer wait times.
We offer an appointment scheduling system that streamlines
the bookings. It allows customers to schedule appointments
at their convenience. Scheduling, canceling, or rescheduling
the bookings is easy. Thus, enhancing customer experience
and reducing their hassles of standing in long lines.
Another solution we provide is a Virtual Queuing system. It
helps customers schedule mobile tickets, monitor real-time
progress, and lower in-person visits. Simply put, our virtual
waiting line management solution reduces wait time, boosts
staff efficiency experience, and enhances exceptional
customer experience.
Lastly, we have a QR code queue system. A QR code queue
system streamlines the waiting process for varying
businesses. The customers scan the QR code, and sooner
they receive the SMS sent by the business on the
confirmation of their place in a virtual queue. This reduces
the need for physical lineups of the crowd on-premises and
|
March 2022

We adopted the Qwaiting queue management system in
place. After all, maintaining social distancing measures was
and is the only key to ensuring safety while keeping the
business running. The flexibility of work from home was
given for the tasks that could be executed online. On the
other hand, low-priority tasks were kept on hold.
To keep up with the customer experience, we allowed
customers to book their places in queue remotely and alert
them via message when it was their turn. All this kept the
congestion low and both the customer and employees safe
from the virus.
What would be your advice to budding entrepreneurs
who aspire to venture into the business solutions and
customer experience industry?
One piece of advice I would provide to anyone thinking
about launching a project is to approach it analytically and
with the correct marketing abilities.
The ability to recognize when brilliant ideas fail is the most
important skill a business person can possess. Being in a
position like this, on the other hand, may help you deal with
all of your problems. All that remains is for you to research,
market, analyze, and deliver your goods and services to
your target market.
Make sure you are saying the appropriate things about your
company and what you want to achieve. And it is in this
manner that you will reach the highest level of
achievement.
Where do you envision yourself to be in the long run,
and how do you plan on scaling your company in the
future?
As an entrepreneur, my main aim is to serve businesses of
all types and sizes with an efficient queue management
solution that goes beyond expectations.
I always motivate workers to live up to their own words and
build customers' trust. Recording all the activities and
approaches helps preserve ideas for future use. All this can
be applied to employees, finances, ideas, and everything
else for which the business is liable.
I also believe focusing on building relationships and
reaching maximum businesses other than target industries is
beneficial. This will help to exchange ideas and help scale
up the offerings in distinct niches.
My team is and will always be there 24/7 to support the
businesses or customers wherever or whenever they need
assistance.
|
March 2022

e live in times where every decision or change
Wthat a big or small organization makes gets
noticed by the people easily. This has put the
responsibility on the corporate leaders to re-think their
enterprise as a social enterprise rather than just a business
entity.
Through the enormous support from social media
platforms, individuals can easily express their social
concerns about the business policies of different companies.
Major factors like environmental policies, inclusivity, and
sustainable practices, are continuously discussed all the
time. Based on this, people form their opinions about
organizations on a regular basis.
Entrepreneurs are coming up with business ideas to tackle
the burning issues of social concerns these days. Many
business leaders are pursuing one way or another to bring
about changes in society. Out of these efforts, a normative
practice called "Social Entrepreneurship" is becoming
strong.
Why is Social Entrepreneurship a Need of the Time?
As known worldwide, there are numerous social challenges
that exist today. But for entrepreneurial minds, these same
obstacles present opportunities to take steps to tackle them
and gain a good deal of business momentum out of the
efforts.
Treading New Ground
|
March 2022

Today, many business organizations encourage their leaders
to form business strategies that help them present
themselves as an ideal example to society. Such active
participation enables many to bring the social issues out
into the open for the leaders in the corporate world to take
concurrent steps towards inspiring change.
Below are some of the most relevant areas where business
leaders inspire positive change through social
entrepreneurship.
Eco-Friendly Business Practices
Preserving nature has become the most important priority
globally. The imprudent exploitation of natural resources
like land, air, water, oceans, and many more have started to
backfire, drastically impacting the socio-ecological
ecosystem. Global warming, droughts, water, and air
pollution are all causing a slew of problems for people.
Due to the active participation of the world population in
raising such environmental issues, it has become important
for business leaders around the world to adopt eco-friendly
policies. Many old and new businesses are coming up with
new innovations that promote green growth and eliminate
unnecessary damage to nature.
Bridging the Gender-Gap
The gender inequality issue within society is a long-
standing one. Gender biases cause problems within social
structures all the time. Through social entrepreneurial
efforts, leaders are aiming to actively address the issues.
Entrepreneurs across the world are bringing much-needed
change to society by giving equal growth opportunities to
women. Not to forget, social enterprises are also making
significant efforts toward adding people from the LGBTQ
community into the workforce.
The slow and steady change that is happening through the
efforts of these change leaders will play a crucial part in
bringing gender balance within society.
Uplifting The Economically Weaker Section
Entrepreneurial efforts are increasingly shifting towards
establishing businesses that generate various opportunities
for the economically weaker sections of society.
On the contrary, conventional entrepreneurship is focused
on profit models. It concentrates efforts on the section of
society that generates significant returns on investment. Due
to this, the part of society that is economically weaker gets
sidelined while formulating business strategies.
But on the other hand, socially aware entrepreneurs are
creating jobs and business collaboration in areas where big
corporations stay away from exploring. By doing so, they
are able to create a new market for themselves, from which
profits can be earned in the long run.
Advocating for Healthy Living
There are millions of people across the world who do not
have access to proper healthcare services. Various illnesses,
infections, and other health issues keep circling every now
and then.
Leaders in social enterprises are deploying their resources
and financial efforts to create funds for healthcare research
and facilities. In addition, entrepreneurs are coming up with
business ideas that promote healthy living within society.
In Short
Businesses are an integral part of society. By consciously
following the policies that give good to society, they can
bring direct changes in the lives of many. With the changing
times and technological innovations, businesses are
achieving new scales of profits.
However, corporate leaders would have to keep coming up
with various ways of giving back to society. This will
provide leaders an opportunity to upgrade their brand
identity and present their organizations as socially
conscious ones, which has emerged to be one of the top
provisions for every enterprise these days.
|
March 2022
- Vishal Golekar

Vladimer Botsvadze
Digital Transformation and
Social Media Inﬂuencer,
Advisory Board Member
I have become
an advisory board
member of RETHINK Retail,
which has ranked me
among the Top 100 Retail
Inﬂuencers in 2022.
|
March 2022

Vladimer
Botsvadze
Scaling Companies with Digital Transformation
We live in a world where everyone is digitally
connected. The transformation has driven
everyone to grow in the digital platforms. From
socializing to marketing, social media platforms
have come a long way.
Digital marketing is the key to reaching the target
audience and growing your business in a globalized
world. While there are many digital marketing
companies, choosing the best platform to reach your
marketing goals could be confusing. Here is where a digital
market advisor comes into the picture.
Vladimer Botsvadze has been one such advisor
contributing to the digital market industry since 2006. He
shared his industry journey, achievements, and goals in an
interview with us.
Following are the highlights of the interview:
Vladimer, please give us a brief overview of your
journey as a renowned leader in the digital marketing
space?
I am a world-renowned, multi-award-winning digital
transformation and social media thought leader, inﬂuencer,
futurist, Fortune 500 consultant, advisory board member, C-
suite mentor, professor, startup advisor, and internet
personality. I have always been at the forefront of fast-
paced industries. I have over 15 years of international
experience with a proven track record of guiding executives
and top brands worldwide to initiate change, drive growth,
and position brands as market leaders in their industries.
I have enjoyed a remarkable career at the top of the
technology industry, and I am recognized as one of the
brightest minds in digital transformation. With such a
world-class career, I continue to play a pivotal role in
maximizing top brands' success. Based on my strong
performance, I am currently ranked as the No. 1 Global
Marketing Thought Leader by Thinkers360.
I have become an advisory board member of RETHINK
Retail, which has ranked me among the Top 100 Retail
Inﬂuencers in 2022. I have risen to global prominence and
gained popularity single-handedly building my Twitter
(56,200 followers), LinkedIn (25,400 followers), and
Instagram (10,200 followers), a total of 130,000 followers
across all my social media platforms from 1,142 cities and
185 countries. My insights inspire 40 million people
annually on Twitter and impact global businesses.
I have been elected as one of the members of the jury of the
Digital Revolution Awards, a global IT awards ceremony in
the UK, and judge nominations such as 'Tech Star of the
Year' and 'Outstanding Contribution to the Microsoft
Ecosystem.' I am one of the most featured marketing
experts worldwide, and I am an audience favorite from New
York to Sydney.
I am honored to be represented as a speaker by top
speakers' bureaus such as All-American Speakers, Global
Speakers Bureau, Champions Speakers, MCI-Speakers,
Pro-Motivate, and Kruger Cowne. My talks receive rave
reviews because I leave audiences inspired and full of ideas.
Global organizations, events, business schools, and
associations seek to work with me for speaking, consulting,
and mentoring.
|
March 2022

I put my whole heart not only on global stages but also into
every interaction with my clients. With many successful
projects to my name, I provide a matchless opportunity to
navigate the ever-changing business world.
Tell us about the diverse expertise that established you
as a leading digital marketing influencer and social
media strategist.
Knowledge is truly a treasure that will follow its owner
everywhere. I am proud of my expertise that has been put
on a pedestal by the business world. My practicality is what
sets me apart. I talk about strategies that work in 2022 to
help organizations stay ahead of the curve. I am widely
recognized for my visionary leadership and trailblazing
innovation.
I have been committed to inspiring executives with my
impressive career success, and I have utilized my natural
entrepreneurialism to become a self-made influencer.
Having spearheaded one of the biggest personal brands, I
have shown the same results in other ventures. I offer
unique insights to executives on improving growth and
profits.
I bring a winner's mindset to the task of helping brands
achieve excellence. I instill in the audience the mindset
needed to stand out and win. My strategies for growth and
scalability are transforming the future of marketing, and I
am the ideal speaker to promote long-lasting positive
impacts on corporations.
Moreover, I am an audience-centric storyteller who believes
in long-term goals, and I am relentlessly focused on driving
business results for my clients. I am proud of my clients
who are inspired and ready to utilize my practical strategies
to transform their brands.
Please tell us how your distinct and personalized
services and offerings are impacting your clients and the
industry.
I help my clients successfully navigate international growth.
If they are looking to grow their brands strategically, they
have come to the right place either when they book me
through LinkedIn or my website. My digital marketing
services include consulting, speaking, startup advising,
teaching, workshops, coaching, and boardroom sessions.
The results bring loyal customers to my clients, a powerful
brand awareness, and increased revenues.
Having serviced thousands of businesses in the last ten
years, I know what it means to move brands forward. If
they have a particular marketing challenge that they want to
help with, they book an hour Skype or Zoom consulting
Few testimonials and a list of awards/recognitions of Valdimer Botsvadze
Ÿ "A social media expert." - Forbes
Ÿ "One of the world's top experts on
marketing and innovation." - Emerging
Europe
Ÿ "One step ahead of the rest of the world
in moving mountains with digital
technology." - Take The Lead Show by
Dr. Diane Hamilton
Ÿ "His work ethic and drive are impressive
and where he is today after 15 years in
his field has been only made possible
by the true dedication and commitment
he has put in every day." - Irish Tech
Ÿ No. 1 Global Marketing Thought Leader
by Thinkers360 - 2020
Ÿ No. 1 Global Supply Chain Thought
Leader by Thinkers360 - 2020
Ÿ No. 13 Most Powerful Influencer to
Follow by Engati - 2022
Ÿ Top 17 Digital Transformation Advisors
by Lambert Lubin
Ÿ Top 35 Global IoT Thought Leaders by
IoT Premier League - 2022
Ÿ Top 100 Retail Influencers by RETHINK
Retail - 2022
Awards
|
March 2022

session, so I help them as quickly as possible. When
Fortune 500 brands need guidance on digital marketing and
social media consulting, I transform digital experiences that
allow brands to stay ahead of the curve.
I am a leading keynote speaker, and I work with
universities, businesses, and individual service
professionals to achieve strategic growth. I have worked
with the world's best brands in many industries, from B2B
to B2C, and startups. I prepare students to expand their
global perspective and encourage them to become problem
solvers. My workshops put clients on a path to a strong
ecosystem.
How do you think the COVID-19 pandemic has affected
the digital marketing arena?
In the uncertainty of the COVID-19 pandemic, marketers
are navigating a very different landscape than two years
ago. COVID-19 caused major disruption to B2B
organizations, customer experience, and product
development-maintained marketers' top priority positions.
Customers are keen to experience digital self-service tools.
Digital plays a pivotal role in doing business. The majority
of brands have shifted to remote selling. The remote model
is more rewarding than what they were doing before the
pandemic. The current crisis has accelerated omnichannel
selling and e-commerce. AI understands customer behavior,
brands capitalize on shoppable posts across platforms like
Pinterest, Facebook, and Instagram. AR ads and 360-degree
videos have become dominant to engage the audience.
More and more people take advantage of voice search and
smart speakers to search through audio content. Blockchain
helps organizations build trust and offers branding
advantages. AI is expected to rise by 150% among customer
service organizations.
What is your opinion on the adoption of modern
technologies like AI and ML in the marketing sector?
AI touches almost all sectors of the economy today. It is the
battleground on which long-term business success will be
decided. AI has been changing how businesses operate and
compete. AI marketing is a method of leveraging customer
data, and machine learning anticipates customers' next
move and improves the customer journey.
The majority of marketing executives believe AI will
revolutionize marketing and expect the most growth by
2025. AI will grow to become a $190 billion industry by
2025. Marketers experienced a 41% improvement in
revenue after utilizing AI in email marketing. AI-based
decision-making allows brands to observe vital metrics and
drive growth. It helps entrepreneurs cut down the time
needed to gain beneficial insights.
As an established industry leader, what would be your
advice to the budding entrepreneurs and enthusiasts
aspiring to venture into the digital marketing space?
Choose your individuality and be yourself. Start listening to
yourself and act according to your guts. Success belongs to
those who are willing to gain ground and go places. Work
smarter than anyone else. Constantly focus on self-
development, which is the backbone of my success. Only
depend on yourself and demand ultimate results from
yourself every single day.
Your performance improvement depends on your work
ethic, efforts, persistence, and discipline. Try to surround
yourself with the right people because your circle will
determine your future. Always capitalize on your instinct
and intuition that could be your secret weapons everywhere.
Embrace social media that provides the whole world with
access to your product. Put out content consistently across
8-10 social networks. Market yourself and be in the
spotlight where people spend their time online. Offer
insightful information to your followers, always show
gratitude and celebrate every milestone in your career.
How do you envision further strengthening your
services and offerings in 2022 and beyond?
I have reinvested every penny in my business. I worked
every day in my 20s, which set me up for success in my
early 30s. Penny saved is always a penny earned when it
comes to building my business.
I always improve my services that help my global clients
see the future differently, and I set new standards on how
brands maximize their success online. I share my first-hand
experiences, empowering brands to grow revenues, increase
productivity, improve customer retention, and deliver
extraordinary team results. I am a true practitioner of my
craft, and I bring my energy to events that need to inspire
and motivate their attendees.
|
March 2022

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