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TODAY’S CDO
Three Types of CDOs, Their Key Challenges, and
Opportunities for Breakthrough Results
SCOTT RICHARDSON
3 years at Fannie Mae, Chief Data Officer &
Head of Corporate Technology
BACKGROUND
13 years at Capital One, VP of Retail Technology
for Consumer & Small Business Banks
Founder/owner of 2 technology consulting
companies
2
Data Governance
CDO
Data Transformation
CDO
Business Enablement
CDO
3 TYPES OF CDOs
3
Data Policy &
Compliance
Standard Terms
(Business Glossary, Data
Glossary, Logical Data Model,
Enumerations)
Enterprise Data Metrics
(DQ, compliance, etc.)
DATA
GOVERNANCE
CDO
RESPONSIBILITIES
Metadata and Data
Quality Standards &
Monitoring
Regulatory Relations
for Data
Standards for Data
Architecture and
Data Movement
4
Success depends on productive
relationships and senior
management support
DATA GOVERNANCE
CDO
KEY CHALLENGES
Need enforcement capability
when non-compliance is found
Potential reputation risk
associated with data issues
Negotiating Local vs. Enterprise
responsibilities, controls
5
DATA GOVERNANCE CDO
GAME-CHANGERS
Enterprise view
of data quality
6
3rd party data
governance
Driving culture
change
(“Data First” culture)
Partner with CISO on
data leakage, encryption,
NPI data
Self-service data
governance
DATA
TRANSFORMATION
CDO
RESPONSIBILITIES
Build foundational data
infrastructure
Core platforms: ODS, EDW, Data
Marts
Batch & Streaming
Structured & Unstructured
Ingestion and Vending
patterns; Data Services
Business Intelligence &
analytic tools transformation
7
DATA
TRANSFORMATION
CDO
KEY CHALLENGES
Transition from batch to near real time, real time,
streaming
Bridging on-premise and cloud infrastructure
Moving to a services/API-based technology
platform
Keeping up with technology changes in
databases, business intelligence/analytics
Being consumed with technology implementation
Creating an effective and fast data
delivery organization
8
DATA TRANSFORMATION CDO
GAME-CHANGERS
Have great
partnerships (CEO,
CIO, COO, CMO,
CDO)
Implement fit-for-purpose
data solutions
Have a well-defined data
strategy that gives
direction to your work
Partner on Digital
Transformation: Digital
requires streamlined flow
of information end-to-end
Talent management:
ensure your technology
delivery leaders are up to
the task of enterprise-
scale integration and
coordination
9
BUSINESS
ENABLEMENT CDO
RESPONSIBILITIES
Improve Operations with a scientific,
data/metrics-driven, analytic culture
Integrate external data sources
Move forward with advanced
analytics
Align analytics firmly with the
corporate or line of business strategy
10
BUSINESS
ENABLEMENT CDO
KEY CHALLENGES
Process: Traditional vs. modern/ML
statistical modeling process
Infonomics: Measure the value of
your data, the value of insights
Structure: Central vs. Line of
Business analytic capabilities
People: Educating and enabling the 6
analytic personas across the company
Information Consumer
Business or Data Analyst
BI/Analytics Developer
Citizen Data Scientist
Researcher
Expert Data Scientist
11
BUSINESS ENABLEMENT CDO
GAME-CHANGERS
Agreement on
Enterprise vs.
Local data sets
& models
12
Non-Analytic
Enablement:
the API/Platform
Economy
API
Innovation and a
culture of sharing;
implement a
semantic layer
Pave the
on-ramp from
Research to
Production
Move from
dashboards to
predictive,
prescriptive, AI
Most CDO roles
involve aspects
of all three types
Redefine the
CDO role to
achieve the
desired results
A well-defined and
empowered CDO
can be a highly
impactful senior
change leader
Data
Governance
CDO
Data
Transformation
CDO
Business
Enablement
CDO
CONCLUSIONS
13

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Today's Chief Data Officer: 3 Types of CDOs, Key Challenges, and Opportunities for Breakthrough Results

  • 1. TODAY’S CDO Three Types of CDOs, Their Key Challenges, and Opportunities for Breakthrough Results
  • 2. SCOTT RICHARDSON 3 years at Fannie Mae, Chief Data Officer & Head of Corporate Technology BACKGROUND 13 years at Capital One, VP of Retail Technology for Consumer & Small Business Banks Founder/owner of 2 technology consulting companies 2
  • 3. Data Governance CDO Data Transformation CDO Business Enablement CDO 3 TYPES OF CDOs 3
  • 4. Data Policy & Compliance Standard Terms (Business Glossary, Data Glossary, Logical Data Model, Enumerations) Enterprise Data Metrics (DQ, compliance, etc.) DATA GOVERNANCE CDO RESPONSIBILITIES Metadata and Data Quality Standards & Monitoring Regulatory Relations for Data Standards for Data Architecture and Data Movement 4
  • 5. Success depends on productive relationships and senior management support DATA GOVERNANCE CDO KEY CHALLENGES Need enforcement capability when non-compliance is found Potential reputation risk associated with data issues Negotiating Local vs. Enterprise responsibilities, controls 5
  • 6. DATA GOVERNANCE CDO GAME-CHANGERS Enterprise view of data quality 6 3rd party data governance Driving culture change (“Data First” culture) Partner with CISO on data leakage, encryption, NPI data Self-service data governance
  • 7. DATA TRANSFORMATION CDO RESPONSIBILITIES Build foundational data infrastructure Core platforms: ODS, EDW, Data Marts Batch & Streaming Structured & Unstructured Ingestion and Vending patterns; Data Services Business Intelligence & analytic tools transformation 7
  • 8. DATA TRANSFORMATION CDO KEY CHALLENGES Transition from batch to near real time, real time, streaming Bridging on-premise and cloud infrastructure Moving to a services/API-based technology platform Keeping up with technology changes in databases, business intelligence/analytics Being consumed with technology implementation Creating an effective and fast data delivery organization 8
  • 9. DATA TRANSFORMATION CDO GAME-CHANGERS Have great partnerships (CEO, CIO, COO, CMO, CDO) Implement fit-for-purpose data solutions Have a well-defined data strategy that gives direction to your work Partner on Digital Transformation: Digital requires streamlined flow of information end-to-end Talent management: ensure your technology delivery leaders are up to the task of enterprise- scale integration and coordination 9
  • 10. BUSINESS ENABLEMENT CDO RESPONSIBILITIES Improve Operations with a scientific, data/metrics-driven, analytic culture Integrate external data sources Move forward with advanced analytics Align analytics firmly with the corporate or line of business strategy 10
  • 11. BUSINESS ENABLEMENT CDO KEY CHALLENGES Process: Traditional vs. modern/ML statistical modeling process Infonomics: Measure the value of your data, the value of insights Structure: Central vs. Line of Business analytic capabilities People: Educating and enabling the 6 analytic personas across the company Information Consumer Business or Data Analyst BI/Analytics Developer Citizen Data Scientist Researcher Expert Data Scientist 11
  • 12. BUSINESS ENABLEMENT CDO GAME-CHANGERS Agreement on Enterprise vs. Local data sets & models 12 Non-Analytic Enablement: the API/Platform Economy API Innovation and a culture of sharing; implement a semantic layer Pave the on-ramp from Research to Production Move from dashboards to predictive, prescriptive, AI
  • 13. Most CDO roles involve aspects of all three types Redefine the CDO role to achieve the desired results A well-defined and empowered CDO can be a highly impactful senior change leader Data Governance CDO Data Transformation CDO Business Enablement CDO CONCLUSIONS 13