The document discusses training needs analysis (TNA). TNA aims to identify gaps between current and desired job performance or skills. It involves a 5-step process: 1) identify problem needs through context analysis and goal-setting; 2) determine the appropriate analysis method; 3) collect data through interviews, surveys, documents and observations; 4) analyze the data qualitatively or quantitatively to determine solutions; 5) provide a report and presentation with feedback. The document also discusses McGhee and Thayer's 3-level analysis model for TNA at the organizational, operational and individual levels. It provides examples of analyzing training needs at each level. Finally, the document lists 8 ways to motivate employees in training, such as