TMA World eClass Webinar: Working Virtually: Core Principles for Success2. Welcome
Author:
Where In The World
Is My Team? Making
a Success of Your
Global Virtual Workplace.
Jossey-Bass, 2009
Virtual Experience:
Worked from home office with all
corners of the world for the last
18 years
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3. For those of you who don’t know us:
TMA World
We offer authoritative and versatile learning solutions for
companies looking to develop high-performing talent for the
new digital, borderless workplace.
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4. What Is This Webinar About?
Is Not About:
• Setting up a virtual office
• Running a virtual meeting
• Writing good e-mails
• Using a webcam
• Six Cs of Team Collaboration - see book ;o)
It Is About:
• Core underlying principles to adopt for effective virtual
working in the increasingly borderless workplace:
Across-City
Across-Country
Across-Continents
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5. Principles Defined
“Fundamental norms, rules, or values
that represent what is desirable and
positive for a person, group, organization, or community.”
BusinessDictionary.com
© Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 5
6. Virtual Work Defined
“work done outside of the
traditional physical office
or workspace.”
Manpower
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7. The PRIME Principles
The People Principle
P E O P L E
The Reality Principle
M mentum The Inclusion Principle
The Momentum Principle
Reality
The Easy Principle
INCLUSION EASY
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8. People
People Principle:
P E O P L E
Focus on connecting, not
connections
Think quality, not
quantity
Give, don’t just take
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9. People
Think quality, not quantity
Analyze your network – strong ties/weak ties mix,
superconnectors, diversity, complementary knowledge and
skills, creativity and insights
Reach out rather than wait for an invitation, explain benefits for
both
Give, don’t just take
Help others first
Show gratitude and sincerity, collaborate, build trust
Don’t keep score
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10. Reality
Reality Principle:
Reality Determine what’s real from
what’s imagined
Beware the stories you
tell yourself
Check for bias bugs
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11. Reality
Beware the stories you tell yourself
Be careful how you close the gaps in your knowledge of others
– get from interpersonal ‘mush’ to interpersonal clarity
Encourage quality conversations to minimize distortions, don’t
just talk
Check for bias bugs
Mindset
Fears
Similarity
Proximity
False attributions
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12. Inclusion
INCLUSION Inclusion Principle:
Communicate to bridge
distances
Keep assumptions of
similarity in check
Understand the
preferences of others
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13. Inclusion
Keep assumptions of similarity in check
Be aware of the signals you’re not receiving
Be cautious of superficial understanding
Show respect by wanting to know the person, not just his or
her e-mail address
Understand the preferences of others
Create opportunities for learning about each other’s preferred
ways of using technology, communicating, giving and receiving
feedback, problem solving, etc.
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14. Momentum
Momentum Principle:
M mentum
Keep the energy flowing
Minimize uncertainty
Deal with conflict sooner
rather than later
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15. Momentum
Minimize uncertainty
Take responsibility for clarity about what, why, who, when,
where and how?
Update regularly and frequently
Remember that the risks of over-communicating are far less
than those of under-communicating
Deal with conflict sooner rather than later
Be proactive to prevent conflict
Listen and look for weak signals that indicate potential conflict
Use real time communication when possible
Don’t let communication frequency slow down
Practice self management, restraint
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16. Easy
Easy Principle:
EASY Make life easy for yourself
and others
Take responsibility for
communication
Help connect the dots, for
yourself and others
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17. Easy
Take responsibility for communication
Take extra care with articulation, tone, grammar, etc.
Focus on shared understandings, not cleverness
Be transparent; avoid making your virtual colleagues read your
mind
Help connect the dots, for yourself and others
Communicate the big picture as well as the details
Switch ‘seats’, provide context to help understanding - what do
others need to know to make sense of what I am saying
Create regular opportunities for the sharing of interpretations
and perspectives
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18. The PRIME Principles
People: Focus on
P E O P L E connecting, not connections
Reality: Determine what’s
M mentum real from what’s imagined
Inclusion: Communicate to
bridge distances
Reality
Momentum: Keep the
energy flowing
INCLUSION EASY
Easy: Make life easy for
yourself and others
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19. Thank You
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20. Q&A
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21. Thank you for your participation
Please visit our website
www.tmaworld.com
Get in touch!
Contact us at enquiries@tmaworld.com
or Terry directly at tbrake@tmaworld.com
TMA World is a leader in developing talent for the global workplace.
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22. TMA World is a leader in developing talent for the
global workplace. Across 50 countries we apply
a blend of experiential workshops and e-learning
methodologies to enable individuals at all levels to
lead and collaborate across distances and difference:
Develop leaders - who possess appropriate global mindsets and competencies
Engage global teams - to collaborate seamlessly and support international growth
Achieve consistency - across cultures, methodologies and management
Harmonize cross-border relationships - both internally and externally
Unify your people - to enable the free flow of ideas and skills globally
To find out more about how we can help you address your learning and development
challenges, please contact us at enquiries@tmaworld.com or visit our website
www.tmaworld.com
London New York San Francisco Hong Kong Singapore Bangalore Moscow
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23. TMA World Publications
http://www.tmaworld.com/news-
Written by Terence Brake, President, TMA World-Americas insights/blognews/
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