TL 9000 WG Activities

Communications and Information network
Association of Japan
April 14, 2015
TL 9000 WG Chair
Masayoshi Iida
(NEC Corporation)
CIAJ QMS Committee,
Research Subcommittee,
TL 9000 WG Activities
-1-

Contents
1. About TL 9000 WG
2. Background on Establishing TL 9000 WG
3. Relationship with QMS Committee
4. Major Activities of TL 9000 WG
5. Policy of Activities
Appendix
・Certification in Japan
-2-

1. About TL 9000 WG
TL 9000 WG is an activity group in QMS Committee
for the purpose of
improving product & service quality of member companies
through
- studying domestic and international trends,
- analysis and information-sharing
relevant with TL 9000-related items.
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1) Information on New Work Item Proposal (NWIP) submitted and
discussed for sector standardization of TL 9000 at the ISO/TC176
San Francisco General Meeting held in September 1999.
2) TL 9000 telecommunications sector standard WG
was launched in the TC176 Domestic Task Force in response to the request of
the former Ministry of Economy, Trade and Industry (METI) in August 1999
for preparing of the direction toward the standardization in Japan.
3) CIAJ committee members
were joined for the WG mentioned above, and set up the TL 9000 WG
within QMS committee in August 1999.
For the purpose of providing for valuable information, trends survey and study
of TL 9000 activities were conducted with these committee members.
2. Background on Establishing TL 9000 WG
-4-

3. Relationship with QMS Committee
TL 9000 WG is one of the task research group
taking partial charge of QMS Committee functions
<Basic Principle of QMS Committee>
Contribute to development of the communication device
industry by supporting their product quality improvement
activities through QMS.
<Objectives of Activities>
・Pursuing effective QMS in the IT generation
・Reflecting international standardization and technology trends
・Contribute to member companies
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(33 Members)
QMS Research,
Interchanges
QMS Technology Promotion,
Instruction, Training
QMS Committee
Executive
Council
QMS Research
Subcommittee
QMS Promotion
Subcommittee
TL 9000 WG
General
Council
TL 9000 Survey, Deliberation,
Information-Sharing
-6-
Organizational Structure of QMS Committee

TL 9000 WG
Relations with External Organizations
CIAJ
QMS
Committee
TC176
Domestic Task Force
Japanese Industrial
Standards Committee
Management System Standards Conformity
Evaluation expert committee
QuEST Forum Japan Hub
Discussion and survey on original plan of
international standards related to ISO quality
management (Japanese representative organization)
1 Member
Deliberation and proposals on conformance
assessment of QMS, environment and other
standards (Ministry of Economy, Trade & Industry)
Key global force in the telecommunications industry to improve
quality of products and services to customers
TL 9000WG member
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Service providers
Line Products
Association
Training providers
Registrars
Accreditation bodies
Standards associations

-8-
TL 9000 WG Members
● Masayoshi Iida NEC Corporation (Chair)
● Noboru Mawatari Fujitsu Ltd. (Vice Chair）
● Masanori Tanimura Fujitsu Ltd.
● Takahiro Hasegawa Hitachi Ltd
● Masaharu Hamada Oki Electric Industry Co., Ltd.
★ Shinichi Kobayashi QuEST Forum Japan HUB
★ Hisahiro Yoshizaki QuEST Forum Japan HUB
★ Kimiharu Arima QuEST Forum Japan HUB

-9-
 TL 9000 Seminar
 TL 9000 Handbook Translation
 TL 9000 Topics on QMS Committee’s Mail magazine
 Publish TL 9000 Guide Book
 Publish “Benefit from TL 9000 Handbook ”
 Award from QuEST Forum Japan Hub
4. Major Activities of TL 9000 WG

July 2013 at CIAJ
Nov 2013 at Technofer
July 2014 at CIAJ
Nov 2014 at Technofer
Held by TL 9000WG and Japan hub
-10-
“ TL 9000 Seminar” Twice per Year

R3.0 Requirements and
Measurements HB , Oct. 2001
R3.5 Measurements HB , March. 2003
R4.0 Requirements HB , Dec. 2006
R4.0 Measurements HB , May 2007
R5.0 Requirements HB , Oct. 2009
R4.5 Measurements HB , Sept. 2010
R5.0 Measurements HB , Dec 2012
R5.5 Requirements HB , Nov 2013
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TL 9000 Handbook Translation

This topics note Started Dec 2004 and published bimonthly.
Total 66 times as of now
-12-
TL 9000 Topics on QMS Committee’s Mail magazine
Mail magazine
TL 9000 Topics

-13-
Publish “Guide to TL 9000”
TL 9000 Guide Book

-14-
Publish “Benefit from TL 9000 Handbook ”
Benefit from TL 9000 Handbook
Disaster Recovery

-15-
Aword from QuEST Forum Japan Hub
(Japan HUB Chair) (CIAJ President)

Based on the contribution to QMS Committee member
Companies as the first priority, deploy the following
activities
・ Survey of domestic & international trends,
information-sharing
・ Deliberation and information-sharing of quantification
techniques (benchmarking) for quality
・ Deliberation and information-sharing of IT-specific
management system construction techniques
5. Policy of Activities
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◆ Observing TL 9000 domestic & international trends and information-sharing
・ Seizing the trend of QuEST Forum, service providers and the like
・ Send information to member companies, external organizations, etc.
・ Enhancement of CIAJ homepage
◆ Collaboration and communication with external organizations
・ QuEST Forum ・・・Standards, trends
・ Japanese Standards Association ・・・Set for ISO/JIS, translations
・ Japan Accreditation Board for Conformity Assessment, Registrars
・・・ Audit system basis, etc.
◆ Questionnaire to member companies
・ Business impact, support conditions, requests, proposals
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◆ Survey of Domestic & International Trends,
Information-Sharing

◆ Interchanges with external organizations and experts
・ Training providers and consulting organizations
・ Network operators, service providers
・ Quality experts
◆ Benchmarking
・ Research of best practices
・ Research of Telecom Quality Index (TL 9000)
◆ Research and information-sharing of quality measurement method
・ Review of measurements handbook in TL 9000 standards
・Regionally-adjusted quality characteristic and customer satisfaction
characteristics
-18-
◆ Deliberation and Information-sharing of
Quantification Techniques (Benchmarking) for Quality

◆ Sector Standards Research
・ Review of TL 9000 requirements
・ Research of excellence in business
・ Deliberation of regionally-adjusted IT-QMS evaluations
・ Cooperation with QuEST Forum regional WG activities
◆ Effective Management System Research
・ Combine with IT sector standards for improvement schemes
such as BSC and CMMI
◆ Deployment to Member Companies
・ Development of training materials; basic knowledge of TL 9000, acquisition
guide, examples of nonconformity, etc.
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◆ Deliberation and Information-sharing of IT-Specific
Management System Construction Techniques

4 5 6 7 8 9 10 11 12 1 2 3
Activity
Items
Task Force
Activity
Items
TL 9000 seminar
Survey and preparation for next TL 9000 handbook
Translation related ISO 9001:2015
TL 9000 news on QMS Committee mail magazine bimonthly
APAC
BPC
TL 9000 Trend Survey, Analysis, Support Deliberation, Information Transmission
Review &
Planning
Research of TL 9000 Standards, Measurements and Examples of Nonconformity
Information-Sharing with Member Companies, Successive Website Updates
-20-
◆ 2015 Annual Plan

Appendix
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-22-
<Certification in Japan as of FEB.2015>
TL 1016 Alcatel-Lucent ANAB 1
TL 1193 NOKIA ANAB 1
TL 1635 Fujitsu JAB 4
TL 1954 NEC Groups JAB 1
TL 3463 Cisco Systems ANAB 1
TL 3992 Hitachi,Ltd. JAB 1
TL 4552 AT&T Inc. ANAB 1
TL 6328 SEI JAB 1
TL 6508 Fujitsu JAB 3
TL 6705 JDSU ANAB 1
TL 6801 KYOCERA JAB 1

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