The document provides tips for effective eye donation counseling, emphasizing compassionate communication after a loss. Key recommendations include listening carefully, addressing objections positively, and providing clear information about the donation process. It also stresses the importance of body language, patience, and continuous self-evaluation for improvement in counseling skills.

1. Tips for Eye Donation Counseling
Vasan Eye Bank & Training
Center
Vasan Eye Care Hospital

2.  Response to 1st
question is key
“ Sorry to hear about your loss, I am from …can I speak to you for two
minutes about an important next step in regards to the Eye
donation…”
Response scenarios:
 Sorry, I’m too busy
 My religion does not permit me
 The deceased had cataract surgery…..

Tips for Eye Donation Counseling

3. Say NO to starting sentence with NO!
Decision maker-influencers
 (If initially family member say no, wait and approach appropriate
person later)
 Time your entry- “Shock-Grief-Quiet”
Listen, pause, respond
 (Should listen carefully when donor family speaks & then respond
appropriately)
Tips for Eye Donation Counseling

4. Success comes only after all objections are answered:
Start with positive information
There is no disfigurement
It takes only 15-20 minutes of procedure time
It’s a noble cause, two children could see for life
You will receive certificate and thank you letter
Tips for Eye Donation Counseling

5. Provide key information reg. Eye Donation to the all donor
families
1.1. Need to take corneas within 6 hours of death
2.2. Only Cornea is removed
3.3. No disfigurement/bleeding happens
4.4. Takes only 20-30min. to remove the eyes/corneas
5.5. No need to shift the donor to the hospital/eye bank to
remove the corneas
6.6. Two individuals can get the gift of vision
Tips for Eye Donation Counseling

6. Have patience - don’t get angry/ show frustration
Right clothes and hygiene for right response
Don’t take it personally when a family member scold you
Respect the feelings of the families – don’t force if they say
no repeatedly
Tips for Eye Donation Counseling

7. Clarify the doubt/question in an easy to understand manner.
Match your response level to their question –
(if they use simple non-technical language your answer
should be simple and non technical)

Tips for Eye Donation Counseling

8. Don’t give up – be respectfully persistent
(find another family member to talk to who may be more
sympathetic to eye donation and may help convince the NOK)

Tips for Eye Donation Counseling

9. Body language is important:
Maintain eye contact
Don’t fidget (uncomfortable) - be calm, peaceful, and
sympathetic
 Respectful tone
Tips for Eye Donation Counseling

10. Make good relationship with all staff of the HCRP-
hospital - Key to success
In Medical Legal Cases(MLC) – approach the highest
official possible to get approval
Tips for Eye Donation Counseling

11. If you didn’t succeeded, self evaluate yourself and
improve next time
Review each donor interaction and improve
Update counseling skills periodically by attending
seminars/workshops
Tips for Eye Donation Counseling

12. Thank you