Tim Hassall Sue Mills reference April 2013
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Tim Hassall has worked closely with Sue Mills for over three years in her role administering in-country study programs. He praises her as a highly effective administrator who is responsible, prompt in responding to inquiries, and proactive in anticipating student needs. She helps develop more efficient procedures, such as creating an in-country study website and new informational documents. Ms. Mills is also pleasant to work with as a colleague, always cheerful and caring towards students.
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- 1. A N U C O L L E G E O F A S I A & T H E P A C I F I C S c h o o l o f C u l t u r e , H i s t o r y a n d L a n g u a g e 3 April 2013 Dr Tim Hassall Senior Lecturer School of Culture, History & Language Fax: +61 2 6125 0745 Timothy.Hassall@anu.edu.au Canberra ACT 0200 Australia www.anu.edu.au CRICOS Provider No. 00120C TO WHOM IT MAY CONCERN I have worked closely with Ms Sue MILLS for more than three years in her capacity as administrator of in-country study programs in the School of Culture, History and Language at the ANU. As I convene a range of in-country Indonesian programs, I communicate constantly with Ms Mills face to face and by email over a great variety of administrative matters, ranging from numerous routine procedures to problems arising in the case of individual students before their departure, in-country, or after their return. Ms Mills is a highly effective administrator of all these programs. She displays a high sense of responsibility, and is very prompt at dealing with matters, responding to email inquiries from me and from students very quickly and with careful attention. She is also proactive: skilled at anticipating what students will need to know and at identifying administrative pitfalls, and advising them of those issues in advance. In that way she greatly reduces the number of problems and last-minute emergencies which arise through student oversight. As well as implementing existing procedures very well, Ms Mills helps to develop more efficient ones. For example, she successfully proposed the idea of creating an in-
- 2. A N U C O L L E G E O F A S I A & T H E P A C I F I C S c h o o l o f C u l t u r e , H i s t o r y a n d L a n g u a g e country study website as a central depository for information for participants on the School’s in-country programs; and also the idea of producing a number of new documents tailored for participants on specific programs. Ms Mills also implemented those two proposals herself, including the task of creating professionally presented documents providing lucid explanations for students. This has made their task of applying for, enrolling in and departing on in-country programs much easier. Ms Mills is also very pleasant to deal with as a colleague. She is invariably cheerful and polite, and is exceptionally warm and caring to students. As well as dealing with their needs energetically and promptly she demonstrates a rare and genuine concern that they have a good study experience. I feel fortunate to have worked with Ms Mills in my role as convenor of in-country courses, and I am very happy to recommend Ms Mills for any position requiring the qualities above. Yours sincerely, Tim Hassall