The document discusses communications enabled business processes (CEBP) and how voice applications differ from traditional applications. It notes that CEBP adds voice capabilities to existing applications, but is not itself a voice application. It also discusses the differences between voice platforms and voice services, and how voice applications have more complex needs than non-voice applications, such as keeping state. The document advocates for CEBP tools that integrate seamlessly and support existing software tool chains and business processes.

2. The Last Two Years,
The Next Two Years
Thomas McCarthy-Howe

3. Unified Communications Society:
Helping People Do the Same
Stupid Things Faster since 2001

4. Communications Enabled
Business Process

5. Voice Guys Write
Voice Apps

6. The Golden Age of the
Voice Developer

7. Enterprise Developers Aren’t
Voice Developers

8. Voice is a Spice

9. Voice is a Spice

10. CEBP adds voice to existing
applications.
CEBP is not a voice
application.

11. CEBP Engineers Need
CEBP Tools

12. Voice Platforms vs.
Voice Services

13. Voice Enabled
Voice Application
Application

14. Voice Enabled
Voice Application
Application
Needs Voice

15. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice

16. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs
are Complex

17. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks

18. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State

19. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless

20. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless
High Integration

21. Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless
High Integration Zero Integration

22. What CEBP Tools Look Like
Small number of targeted “Methods”
Notification, Diary, Click to Call, Instant Conference
Emphasis on frictionless software integration
Seamlessly lives in the existing software tool chain
Supports business accounting functions

23. Conclusions
People do what they know
For CEBP, Voice is a Spice
We need tools that make sense to the tool user
Dear Room : You’re in the way. Get out of the way.

24. Helping Business Process
Do the Same Stupid Things Faster
Since 2007