Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Think Slow, Talk Fast: The Art and Science of Spontaneous Speech

84 views

Published on

Practical strategies and tips to ensure your verbal communications either influence others, enables decision making or brings clarity to a topic.

  • Be the first to comment

  • Be the first to like this

Think Slow, Talk Fast: The Art and Science of Spontaneous Speech

  1. 1. Download the IPI2017 mobile app to provide feedback on this session/speaker. Track: General Session Think Fast – Talk Slow The Art and Science of Spontaneous Speech
  2. 2. Download the IPI2017 mobile app to provide feedback on this session/speaker. Think Fast – Talk Slow Colleen M. Niese Principal Marlyn Group, LLC cniese@marlyngroupllc.com
  3. 3. Download the IPI2017 mobile app to provide feedback on this session/speaker. What’s Spontaneous Speech?
  4. 4. Download the IPI2017 mobile app to provide feedback on this session/speaker. Think Fast…Talk Slow The Two Conversations The Words We Use Dealing With The Disrupters
  5. 5. Download the IPI2017 mobile app to provide feedback on this session/speaker. Two Conversations Equation Self Talk Actual Words The Outcome WhatWeThink and HowWeFeel TheActual Words WeUse • MakeaDecision • Influence • Motivate • Clarify
  6. 6. Download the IPI2017 mobile app to provide feedback on this session/speaker. Let’s Play a Word Game Finished files are the re- sult of years of scientif- ic study combined with the experience of many years
  7. 7. Download the IPI2017 mobile app to provide feedback on this session/speaker. Drum roll please…. Finished files are the re- sult of years of scientif- ic study combined with the experience of many years
  8. 8. Download the IPI2017 mobile app to provide feedback on this session/speaker. Self Talk What We Think  Right vs Effective  “Am I right?” vs “Am I effective?”  Stop  Listen  Re-engage
  9. 9. Download the IPI2017 mobile app to provide feedback on this session/speaker. Self Talk What We Think  Get comfortable with, “I don’t know.”  Questions you should know vs. those you shouldn’t.
  10. 10. Download the IPI2017 mobile app to provide feedback on this session/speaker. Self Talk Future Me • I want to memorable. • I want this over with. • I want to be right. Urban Meyer:  An Action  A Response  An Outcome
  11. 11. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Vacation Game Think about your favorite vacation. Find someone(s) who you want to share your vacation story. Decide the order. Once you’ve paired up wait until you receive your next set of instructions.
  12. 12. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Vacation Game – Take 2! Share with your partner your worst vacation story.
  13. 13. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Two Conversations Self Talk Actual Words The Outcome WhatWeThink and HowWeFeel TheActual Words WeUse • MakeaDecision • Influence • Motivate • Clarify
  14. 14. Download the IPI2017 mobile app to provide feedback on this session/speaker. How We Feel  Confident  Disengaged  Clueless Data/Emotion Balance
  15. 15. Download the IPI2017 mobile app to provide feedback on this session/speaker. Data/Emotion Balance Do Your Homework Talk To Others Bring Your Notes
  16. 16. Download the IPI2017 mobile app to provide feedback on this session/speaker. How We Feel What do you fear the most? Terrorist Attack Identify Fraud Speaking in Public  Multiple surveys reveal 85% or higher become anxious when asked to speak spontaneously.
  17. 17. Download the IPI2017 mobile app to provide feedback on this session/speaker. Manage The Anxiety Avoid, avoiding Breathe Pause Refocus On Your Objectives Intent Message
  18. 18. Download the IPI2017 mobile app to provide feedback on this session/speaker. Manage The Anxiety Ask a question Reminds you it’s a two way dialogue Involve others Keeps them engaged Takes the pressure off of you
  19. 19. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Two Conversations Self Talk Actual Words The Outcome WhatWeThink and HowWeFeel TheActual Words WeUse • MakeaDecision • Influence • Motivate • Clarify
  20. 20. Download the IPI2017 mobile app to provide feedback on this session/speaker. Words We Use Too Many “I respectfully choose not to offer an opinion at this time.” “I don’t have anything to add.” Tone Volume Speed
  21. 21. Download the IPI2017 mobile app to provide feedback on this session/speaker. Words We Use Know Your Ticks Broad vs. specific A million times vs. twenty times Everyone, no one, always, never Filler Words just, actually, obviously Repeat Performance
  22. 22. Download the IPI2017 mobile app to provide feedback on this session/speaker. Opening Guts Check In Move On Words We Use Structure Drives Retention 40% better retention that’s more reliable and accurate.
  23. 23. Download the IPI2017 mobile app to provide feedback on this session/speaker. Feedback Solicit Feedback  Mentor  Coach  Peer  Team Feedback Cycle  What worked, what didn’t & why?
  24. 24. Download the IPI2017 mobile app to provide feedback on this session/speaker. Customer Service Exercise Think about a time when you had an unsuccessful experience with service as a customer. • Restaurant • Retail • Hotel Jot down a few notes regarding your experience.
  25. 25. Download the IPI2017 mobile app to provide feedback on this session/speaker. Customer Service Exercise WATER THE FLOWERS
  26. 26. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Disrupters  “I know.” Syndrome  Subject Changers  The Interrupters  Stop, listen, continue  Ask for permission  Keep talking (be careful)
  27. 27. Download the IPI2017 mobile app to provide feedback on this session/speaker. The Disrupters  Checked out  Ask questions in the moment  Ask for feedback after the meeting  Listener and/or peer (how to approach the listener)
  28. 28. Download the IPI2017 mobile app to provide feedback on this session/speaker. Remember The Gold Fish Microsoft Study on Internet Users Time Per Page • 2002 = 12 seconds • 2013 = 8 seconds • Goldfish = 9 seconds
  29. 29. Download the IPI2017 mobile app to provide feedback on this session/speaker. Spontaneous Speech Success!
  30. 30. Download the IPI2017 mobile app to provide feedback on this session/speaker. Questions??? Colleen M. Niese Principal Marlyn Group, LLC cniese@marlyngroupllc.com

×