This document outlines the requirements for a case study project report focusing on regional integration and the implementation of information systems for a consulting firm serving clients like Perky Pies. It includes sections such as an executive summary, introduction, background, system analysis, recommendations, and conclusions, along with guidelines on structure and referencing. Emphasis is placed on understanding information systems concepts related to customer relationship, supply chain management, and e-commerce, while addressing issues and benefits associated with their adoption.

1. (This assignment has to be 3 pages)
Your topic is regional integration . You need to find article and
resources which is related with this topic.
Title of the Article:
Source of the Article:
Author of the Article:
Date of the Article:
Address of the Article: (link of article)
Summary of Article:
This part should fill first page
Additional Research:
Your other resources
Analysis and Conclusion:
This part should fill second page
Why did I choose it? :
In this part we will say why you chosed this article
What did I learn? :
Works Cited
I need references in this part.

2. Criteria
None
Minimal
Somewhat
Acceptable
Good
Outstanding
Consultancy report
Executive summary: Clearly describes the system, costs,
benefits and recommendations in business language that could
be understood by the client
0
1
2
3
4
5
Introduction & Background: Clearly describes the scenario and
the problem facing the business. The introduction provides a
brief overview to the report describing what each section will
cover. The background clearly describes the business,

3. introduces the system (CRM, SCM or eCommerce) and the
problem
0
1
2
3
4
5
Specific System: Reflects understanding of system resulting
from high quality research. Clearly explains key concepts
relating to the specific system and identifies issues and benefits.
Shows understanding of current trends and/or examples of use
identified through research
0
2
4
6
8
10
Recommendations: The recommendations demonstrate
understanding of concepts, are carefully considered and linked
to the scenario
0
1
2
3
4
5
System Specifications: Clearly identifies specific elements of
the selected system. Identifies data requirements, new
procedures and requirements of key business personnel
0
2
4
6
8

4. 10
Overall presentation: Report uses the template, is well written,
professionally presented and of an appropriate length.
Appropriate references are cited using the Harvard system and
the reference list is formatted correctly
0
1
2
3
4
5
Total
out of 40
Subtractions
Final mark
out of 10
VUIS Consulting
Case Study Project Report
< Insert the Case Study Business Name>
Table of Contents
1Table of Contents
2Glossary
3Executive summary
4Introduction
4Background
5[Insert either Customer Relationship Management, Supply
Chain Management or eCommerce] Systems
5The meaning of [insert specific concept CRM, SCM or
eCommerce]
5Issues and Benefits
5Current Trends and Examples in insert specific concept CRM,
SCM or eCommerce]
6Recommendations
7System Specifications

5. 8Conclusion
9Reference List
[Update table of contents before submission: use the Microsoft
Word Ribbon – References and then choose Table of Contents.
Delete this line when finished]Glossary
[Compete a table showing terms that may be confusing to the
reader – delete this line when finished]
Term
Definition
< Delete all the guidelines in green when you have completed
the sections below.>Executive summary
<Provide a summary of two to three paragraphs (maximum one
page). The Executive Summary is just that, a summary of the
report. Its purpose it to provide a brief overview of the case
study problem, what you discovered and what you recommend.
This section should appear on a page by itself. This is the last
section you write for the report not the first.>Introduction
<This section is designed to tell the reader what this report is
about and to provide a guide to the remaining sections of the
report. It should obviously provided contextual information,
that is, relate to the topic and the case study. It should contain a
few paragraphs. It often finishes with a short paragraph telling
the reader what is in the rest of the report. Aim for about half a
page - no more.>
Background
<In this section you should describe the case study client
scenario in your own words i.e. Who is your client? What do
they do?
Then it is most important that you outline the problem they are

6. facing. There is no use researching for a solution if there is no
problem. Then outline what kind of system they want advice
about? You are not required to recommend a system in this
section.
This section should be one to two paragraphs (maximum half a
page) in length.>
[Insert either Customer Relationship Management, Supply
Chain Management or eCommerce] Systems
<In this section you report on your research. You need to
demonstrate to the client that you understand what is meant by
the specific concept (CRM, SCM or eCommerce) relating to the
case study project you have chosen and the information systems
that support it. Remember, this is not just computer systems.
You are studying information systems and so this includes data,
people and procedures (processes).
Use subsections in this section. Possible headings are:
The meaning of [insert specific concept CRM, SCM or
eCommerce]
<Explain key terms and cite additional references to
demonstrate research and illustrate understanding.>
Issues and Benefits
<Describe in detail the challenges and issues involved when
introducing such a system to an organisation (e.g. staff
resistance to change). Describe in detail the benefits achieved
when introducing such a system to an organisation (e.g.
improved customer satisfaction).
Current Trends and Examples in insert specific concept CRM,
SCM or eCommerce]
<If you have found something in your research such as a new
trend or an example of the use of your type of system then
outline it here.>

7. <Overall this entire section should be about a page.>
Recommendations
< For any project there are often a range of options. The
information provided here should outline the option you
recommend. Whatever you recommend must take into
consideration the cost versus the benefits. It may be that you
recommend a system that is updated overtime.
You should clearly indicate how you intend to implement it.
Hint: refer to Lecture 10 on systems development
System Specifications
< We are not expecting detailed computer specifications. The
specific systems are often very expensive and complex.
But you should be able to relate the things you have found
about these systems to the various components of information
systems: hardware, software, data, people and procedures.
Focus on the last three key components that distinguish
information systems from computing; people, procedures and
data. Ask questions such as:
People
· What sort of things will need to be done to include people who
use the system? We are not talking about customers but people
in the business.
Procedures
· What changes will be necessary to current processes (or
procedures) to ensure that the system will be successful?
Data

8. · What sorts of data will be collected and how will this be
done?Conclusion
< Summarise the main points from your report>Reference List
< Include a Harvard format reference list containing every
reference cited in the body of your report. Every entry here
must have a matching citation e.g. (Shackleton 2010)
somewhere in the report>
Perky Pies is a franchise organisation. Rather than expand by
raising capital, it sells a franchise to
interested people for $20,000 who then set up a branch or store
based on the prescribed business
model. Perky Pies then sells pies to branches for a set fee who
then on sell to customers.
Perky Pies has attempted to exploit the rapidly expanding
lunchtime market, that is, the market
where customers can purchase a high quality gourmet pie to eat
on premises or to take away. Their
pies are not as cheap as the conventional mass produced
supermarket and milk bar varieties.
However, market research by Perky Pies has found that
customers will pay a premium for a pie if
they believe it to be health and that it can be obtained quickly.

9. The company has experienced rapid growth in only two years.
They have stores in many locations in
the Melbourne CBD, metropolitan shopping centres, office
complexes and regional cities. They have
also started to expand into NSW and South Australia. The
expansion has far exceeded what was
originally envisaged by the owner, Kathy Walters.
All of the different varieties of pies are produced at a centrally
located commercial kitchen in
Footscray. Raw materials such as flour, dairy products and
filling ingredients are delivered to the
kitchen where they are stored. Appropriate ingredients are
placed in refrigeration units on site while
other ingredients are stored in a small adjacent warehouse.
Finished pies are frozen and then
delivered to branches according to order requests.
In recent months the central office has been receiving an
increasing number of complaints from
branches about the delivery of pies. These complaints include
incorrect numbers, delays of orders
and out of date pies. Some pies arrive defrosted and must be
discarded. In addition, the
kitchen/warehouse has, on a number of occasions, run out of
supplies of some items, had too much

10. of items requiring refrigeration (hence leading to wastage)
and/or produced too much of some
varieties of pies compared to others. Kathy Walters believes
that the problems have arisen from
their rapid expansion and the inability of their information
systems to adequately manage supply
both up and down stream.
BCO1102 Case Study Project Instructions Page 1 of 2
BCO1102 INFORMATION SYSTEMS FOR BUSINESS
Case Study Project – Report and System Requirements
Scenario
You work as a graduate consultant for a consulting firm in one
of the branches (Australia, Malaysia
or Hong Kong) of Victoria University Information Systems
Consulting (VUIS). You have worked
there for six months. The company has been in operation for
five years and has 70 employees
including the general manager, consultants, administrative staff,
project managers, programmers,
business analysts, a technical writer and a trainer. The company
provides Information Systems
consulting services and also develops lightweight database

11. driven information systems in Visual
Basic for small businesses, organisations and charities. Visit the
VUIS Consulting web site in the
Assessment Information folder on Blackboard to find out more
about the company.
Introduction
VUIS Consulting has three new clients who need advice on
whether to adopt a different kind of
information system:
• Amanda Jane Horsewear
• Trendy Tractors Pty ltd
• Perky Pies Pty Ltd
You will provide consulting services to one of the clients
mentioned above as part of a consulting
team. You will choose the members of your team in tutorial six
and work with them in tutorial and
outside of class to complete the Case Study Project Report.
The consultancy report and specifications will provide your
chosen VUIS Consulting client with an
overview of the selected system so they can determine if they
want to proceed with implementing
such a system in their own business. It will also guide them on
the requirements for the new
system. The report will also highlight the benefits and issues
associated with adopting such a
system.
Learning objectives
After successfully completing this assessment task, you should
be able to:
• Demonstrate understanding of the fundamental concepts of

12. information systems
• Conduct independent research
• Explain the issues and benefits associated with implementing
an information system
• Produce a professional report for a business audience
Preamble
To be able to successfully complete this assessment task you
need to be familiar with the content
in lectures and tutorials. Throughout the semester we have
emphasised that Information Systems
is significantly different from just computing or computer
science. Information systems comprise
five components; computer components and software but most
importantly people, procedures and
data. An information system produces information that helps
with decision making.
We have also learnt that information systems assist in the vital
areas of customer relationship
management, supply chain management and electronic
commerce. These are integrated systems
that are used by all types of businesses to reduce costs,
differentiate themselves from other
businesses and to increase market share. These systems are of
particular importance to all
business students irrespective of their chosen discipline.
BCO1102 Case Study Project Instructions Page 2 of 2
Tutorials
We have a range of activities to do in tutorials but you should
treat tutorials as a formal meeting

13. time for your project wherever possible. It will be a time when
you can discuss issues, present back
to the class, identify problems, learn from other groups and
consult your tutor who is deemed to be
your VUIS supervisor. You will also need to work and meet
outside of class time to complete these
assessment tasks.
Report Format
You need to download the report template file available from
Blackboard and use it to prepare your
report. Your report should show your tutor that you have
research the topic, applied it to the case
study and have argued a direction the business should take.
We are not expecting detailed computer specifications in the
report. But you should be able to
relate the things you have found about these systems to the
various components of information
systems: hardware, software, data, people and procedures. The
most important are the last three
components so ask questions such as:
People
What sort of things will need to be done to include people who
use the system? Remember,
we are not talking about customers but people in the business.
Procedures
What changes will be necessary to the current processes (or
procedures) in the business
to ensure that the system will be successful?

14. Data
What sorts of data will be collected and how will this be done?
Presentation
In the final week of semester you will be required to present
your findings to a panel. The number
on the panel will vary according to the number of people
available. You are to treat the panel as if
they are representatives from VUIS and the company for which
you are researching a solution.
The aim of the presentation is twofold: to show that panel that
you understand what you have
written in the report, and that you can convince the panel that
your recommendations are
appropriate.
Submission
The report component of this assignment is due for submission
in week twelve (12). Prior to
submitting your assignment you need to be submit it through
Turnitin via the BCO 1102 Blackboard
site. You must make a copy of the originality report.
In Week 12 you need to submit a printed copy of your
assignment (report including system
specifications), the Turnitin originality report and the cover
sheet including the Peer Assessment
breakdown. This should be provided to your tutor done in a
presentation folder.