The document tells a story about a N.E.R.D. and C.A.T. who oversaw projects to ensure clients and teams were happy. An evil witch named Risky Business kidnapped them, causing projects and client satisfaction to suffer. N.E.R.D. stands for understanding a client's Need, reducing Errors, providing relevant Details, and contributing a desired Experience. C.A.T. stands for understanding team Capabilities, ensuring Availability, and maintaining a Team-oriented environment. Saving the World of Projects requires maintaining these N.E.R.D. and C.A.T. elements.

1. A N.E.R.D.
&
A C.A.T.
A / E / C P R O J E C T M A N A G E M E N T B O O T C A M P
R E F L E C T I O N P R E S E N TAT I O N
Story by Luke Kwan

2. Once upon a time,
there was a N.E.R.D. and
a C.A.T.
who both oversaw
the World of Projects .

3. They made sure that
every client was happy and
every project was successful
by having
happy and competent teams.

4. But one day,
an evil witch named Risky Business
came to the World of Projects
and kidnapped both
the N.E.R.D. and
the C.A.T.

5. Ever since then,
both the quality of projects and
Clients’ satisfaction suffered;
Risky Business brought chaos
to the World of Project .

6. Every client needs
a N.E.R.D.
and
every project needs
a C.A.T.

7. So, who are these
N.E.R.D. and C.A.T.
and
why are they so special?

8. N.E.R.D. are the four elements that
make client happy and they are:

9. • Understand client’s NEED
• Reduce ERROR by consultant
• Provide RELEVENT level of details
• Contribute DESIRE customer experience
References:
• PSMJ BootCamp manual, Managing Quality & Risk Chapter
• Whose Definition of Quality?
• Most Common Quality Problems Cited by Unhappy Clients
• Quality Expectation Alignment

10. C.A.T. are the three elements that
every successful project requires and
they are:

11. • Understand team member’s CAPABILITY
• Ensure AVALIABILITY of team members
• Maintain TEAM ORIENTED environment
References:
• PSMJ BootCamp manual, Leading the Project Team Chapter
• Ensure Key Staffs Are Available at Critical Points
• EffectiveTeams

12. In order to save the
World of Projects ,
project team needs to maintain both
N.E.R.D. and C.A.T.’s elements
to ensure
client and project team’s happiness.

13. THE END

14. QUESTIONS - PRESENTATION
Why?
What?
How?

15. QUESTIONS – C.A.T.
Why?
What?
How?

16. QUESTIONS – N.E.R.D.
Why?
What?
How?