This document contains the responses from an Assistant Manager at Aga Khan University Hospital's Nursing Department to questions about principles of management. In the responses, the Assistant Manager discusses how they plan, organize, lead and control their team's activities. They emphasize listening to others, problem solving, and being proactive. The biggest challenges managers face are keeping up with fast changes and satisfying customers. The organization aims to serve all people regardless of attributes and engages in social programs through its parent network. Goals are set through a monitoring system and environmental scanning considers trends and implications. The organization motivates through mission alignment and bonuses, and distinguishes leaders who set goals from managers who ensure tasks are completed.

1. Project : Principles of Management
Respondent’s Name : Amin Shivji
Organization : AGA KHAN UNIVERSITY HOSPITAL
Department / Function : Nursing Department
Designation of Respondent : Assistant Manager Outpatient
Date : November 28, 2013
Group Name : SPARTAN’S
Name of Group Members : Ashhad Khan (1539), Abdul Hafeez (2976),
Mohammad Yaqoob (0536), Shakir Ullah (0159)
Q.No.1: As a manager how do you plan, organize, lead and control the activities of your
team?
Ans: No such planning concerned to our work it’s our daily routine work so we are use to it. Our
work is very Organized, our data base have a record of every single entry. But in some cases
when any visit arrives we do planning to check if everything is up to mark and working properly,
in that planning we divide work in parts and each person has to done their part in given time
period.
In Aga khan University every single worker is a manager and we train them for their
development that they will be a Leader, and lead their team in future.

2. Q.No.2: In your opinion what Human skills are necessary to lead a team? Please, tell us three
vital skills in descending order?
Ans: Manager should be a good listener. As a manager I have learned a lot and increase my
knowledge while listening to others.
After than manager should be a good problem solver. If there were any problem between my
subordinates, I first gather all the information and see the whole scenario through their
paradigm before taking any decision.
Manager should be a proactive person. In my work I am more active and less reactive, and in
that way I manage my work very nicely.
Q.No.3: What are the biggest challenges which managers are facing now a day in your
organization?
Ans. Now a day’s world is moving very fast, so you have to be faster than the flow, you have to
be up to date. Our main objective here is to satisfy our customers, to meet the customer needs
is a challenge.
Q.No.4: Is there any impact of globalization on your organization. If yes, how globalization is
affecting your organization?
Ans: As Aga Khan University is a part of Aga Khan Development Network, and Aga Khan is
spreading globally, providing their services without regard to cast or racism.
Q.No.5: Do you have defined managerial ethics guideline for the entire organization? Can you
please, share the document?
Ans: Manager should train their coworker work without any biasness, maintain good working
environment and satisfy their customers.
No documents to share.
Q.No.6: In terms of Corporate Social Responsibility. What role your organization is playing. In
your opinion is it necessary to have this activity (CSR).
Ans: As I have told you that the Aga Khan University is a part of Aga Khan Development
Network, The Aga Khan Development Network (AKDN) is a group of development agencies with
mandates that include the environment, health, education, architecture, culture, microfinance,
rural development, disaster reduction, the promotion of private-sector enterprise and the
revitalization of historic cities. AKDN agencies conduct their programmes without regard to
faith, origin or gender. Full description you can find on (http://www.akdn.org/programmes.asp).

3. Q.No.7: How the organizational culture is derived in your organization. Please, give us
examples of it. (Related to your organization)
Ans: Organizational culture is a determinant for quality improvement, It is likely that, by
adopting a participatory and open culture, staff views about organizational leadership will
improve and employee satisfaction will be enhanced. This finding has implications for quality
care implementation in other hospital settings.
Q.No.8: How the goals are defined in the organization. Do you follow MBO approach while
setting the goals of your subordinate(s) or team?
Ans: We have a Monitory system through which we monitor the activity of our subordinates
and assign them different targets and goals.
Through this system we check number of patients, number of complains, number of pending
complains and other many things.
Q.No.9: As a manager how do you perform Environmental scanning? What steps do you
consider in this process?
Ans: Scanning helps to understand the context of your preferred future – where you want to
go.
PEEST Analysis used for Environmental Scanning which includes following steps:
 SCOPING
 RESEARCH
 IDENTIFYING KEY TRENDS
 IMPLICATIONS
Q.No.10: To visualize the activities of your team or department. What sort of charts do you
follow? Can you please, share the document(s) of it?
Ans: As I have told you we have a system through which we monitor our team and assign them
different tasks. It’s not a chart it’s a Software base system, I don’t know how I could share it
with you.

4. Q.No.11: What is the organizational structure of your organization? How the span of control
is defined in the organization?
Ans: Aga Khan is a part of Aga Khan Development Network
Spam of Control
Q.No.12: Is your organization centralized or decentralized. Please, give us examples of it.
Ans: Yes off course it is decentralized. Every worker in a manager of its own and have to take
decisions in different situations. Because our work is like that, at the time of emergency there is
no time to wait so you have to take decision on your own. Our workers have good decision
making abilities.
Senior
Manager
Manager
Manager Manager Manager
Supervisor
Supervisor Supervisor
Supervisor
Supervisor Supervisor Supervisor Supervisor
10 Staff
10 Staff 10 Staff 10 Staff
10 Staff
10 Staff
10 Staff
10 Staff

5. Q.No.13: How your organization motivates employees other than salary?
Ans: We select people which have already motivation and wanted to work and serve the
humanity, which have enthusiasm to do social work. We give bonuses and overtime.
Q.No.14: In your opinion what is the difference between a leader and a manager?
Ans: Manager who manages, and the Leader who have a goal in mind, and shows the direction
to his team through which they can achieve their goal.
Q.No.15: Please, explain recruitment and selection procedure of your prestigious
organization. (If possible please, provide flow chart).
Ans: The Department Head has to tell the HR to fill the vacant position. Interview session
conducted with the candidates having Department Head with HR person.
Q.No.16: What type of Recruitment Sources do you use while recruiting manpower for your
organization?
Ans: We use Aga Khan University official website and news paper for available vacancies.

6. Q.No.17: What type of selection (interviews) and testing your organization follows while
finalizing a potential candidate? Please, provide the brief description of test(s) and
interviews?
Ans: Depending on position of the required employee. We want to see good decision making
skills and enthusiasm to serve the humanity in our candidate. I don’t know more than that
that’s the part of HR.
Q.No.18: How is your Training and Development section contributing towards your
organization?
Ans: Training and Development section contributing in our organization to train the employees
which will be the Leaders of their team in future, and than they will share their knowledge with
their subordinates.

7. Q.No.19: What sorts of training & development opportunities are available for your
employees?
Ans: Following training and development opportunities available at AGHA KHAN:
 Employee Development Programs
 Management and Leadership Development Programs
 Specialized Training Programs
 Basic Skill Enhancement process
 Online Learning
 Allied Health Programs
 Training Programs (Internships etc)
Q.No.20: Do you have standard job descriptions for your employees. And if possible can you
share the format of it.
Ans: We have the standard format of job description and it is not our policy to share the JD
format.