The document outlines seven principles of an effective crisis management program: 1) ensure consistent leadership and communication, 2) give ownership of coordination to specific individuals, 3) involve all divisions at the appropriate level, 4) recognize and manage risks that could affect operations, suppliers, customers and partners, 5) prepare through redundancy of key processes, resources and agreements, and 6) gain confidence through practice such as tabletop exercises, 7) keep the program simple to promote understanding and participation.

1. The Seven Guiding Principles of an Effective Crisis Management Program @2009 Clint Hilbert, All Rights Reserved

3. Give ownership – determine who is on point to coordinate effort1 @2009 Clint Hilbert, All Rights Reserved

4. Involve all divisions (domestic and international) at the right level and frequency 2 @2009 Clint Hilbert, All Rights Reserved

6. Formally address and manage these risks@2009 Clint Hilbert, All Rights Reserved

7. Senior management must approve the enterprise-wide prioritization of risks and response strategies 4 @2009 Clint Hilbert, All Rights Reserved

10. Tabletop exercises are critical to process6 @2009 Clint Hilbert, All Rights Reserved