1. A balanced social marketing scorecard considers metrics across four perspectives - financial, digital, brand, and risk management - to fully capture the value of social media programs. This avoids an overly narrow focus on direct financial metrics like ROI.
2. The financial perspective measures impacts on metrics like sales, costs, and customer spending. The brand perspective surveys consumers on brand attributes. The digital perspective analyzes owned and earned social assets. The risk management perspective estimates how social media reduces costs of potential issues.
3. Marketers should define objectives and select metrics for each perspective, and use the scorecard to align measurement, build consensus, and avoid short-term thinking that damages long-term brand health. A balanced approach
In June 2010, Gatorade unveiled its “Mission Control Center,” and in December of that year Dell announced its “Social Media Command Center.” Since then, organizations such as Hendrick Motorsports, The Oregon Ducks, Symantec and others have discussed how they use their social media command centers to listen to hundreds of thousands—even millions—of posts, interact with fans and customers, solve service issues and surface trends, risks and opportunities.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank — and found significant variations in objectives, priorities and technology for the command centers, but similarities in strategic focus and business planning.
In this report, Altimeter analyst Susan Etlinger presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center.
For more information about this report, please visit: bit.ly/evolution-of-smcc.
In June 2010, Gatorade unveiled its “Mission Control Center,” and in December of that year Dell announced its “Social Media Command Center.” Since then, organizations such as Hendrick Motorsports, The Oregon Ducks, Symantec and others have discussed how they use their social media command centers to listen to hundreds of thousands—even millions—of posts, interact with fans and customers, solve service issues and surface trends, risks and opportunities.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank — and found significant variations in objectives, priorities and technology for the command centers, but similarities in strategic focus and business planning.
In this report, Altimeter analyst Susan Etlinger presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center.
For more information about this report, please visit: bit.ly/evolution-of-smcc.
Social media contributes value to interactive marketing programs in many ways — but measuring
that value is difficult. The sheer volume of social media metrics can quickly become overwhelming
and distracting for key stakeholders. To keep your team focused, you must become the hub of
your company’s social media marketing reporting and create standardized reporting templates and
frequencies for different types of stakeholders: frequent reporting of digital metrics to community
managers and social media strategists, per-campaign or annual reporting of branding and trial metrics
to other marketing team members, and quarterly or annual reporting of financial metrics to executives
Social Marketing Analytics: A New Framework for Measuring Results in Social M...John Lovett
This collaborative research effort by Web Analytics Demystified and Altimeter Group represents the latest thinking on measuring social media.
The paper includes four social business objectives that can be used to understand the impact of your social marketing initiatives and aligns Key Performance Indicators to these objectives. The result is a solid framework that companies can adopt to begin measuring social marketing efforts.
The power of brand advocates.
Do you know other great Brand Advocacy Cases?
Let us know and we’ll add them to this presentation!
Be sure to check out the other presentations we gave at our LBi Client Afternoon.
Purpose: This Social Media Strategy is primarily a resource to sharpen the focus on current Social Media initiatives using customer-centric methodologies that can be seamlessly integrated back into products to achieve core business objectives. Ultimately stepping up the level of engagement by providing actionable insight into emerging trends in the customer experience. Proposing guidelines that can be used by Stakeholders (on all levels) when collaborating with Marketing to measure success and get the envisioned results from Social Media endeavors. This strategy is not intended as a proposal for a Community but as response to customer needs to give the enterprise a common approach in order to reach customers in a “Right Here, Right Now” society. Therefore recognizing the benefits of a convergence strategy that leverages people’s passion for our products and the ability to collaborate in the social spaces where people live online.
This presentation serves as a resource for professionals inside organizations who are tasked with buying Social Media technology, services and advertising. It is a culmination of one on one interviews, radio talk shows and survey data gathered from organizations that have launched social media.
A research project between Social Media Club and e-storm international. Findings were presented at Web 2.0 San Francisco.
DATACTIF®SoNetA is an Enterprise Social Intelligence Platform based on artificial intelligence and part of the DATACTIF Suite of Big Data Analytics series. Combining Social Networks Analysis and Text Mining, DATACTIF®SoNetA offers each enterprise the possibility to increase profitability by applying state of the art : Sentiment Analysis-Influence Analysis-Communities Detection-Terms Extraction-Polarization-Social Media Performance Evaluation
Introduction to Social Media Measurement with HootSuiteHootsuite
HootSuite and Social Media Measurement Coach Nichole Kelly have co-authored a White Paper series on social media measurement.
Do you understand the ROI on your social media? With this helpful examination of social media metrics today, you can begin to provide real data on how your social efforts contribute to your company's bottom line.
Welcome to the ever-evolving world of digital marketing, where every like, share, and comment can hold the key to your brand's success. In this era of social media dominance, businesses worldwide are investing significant resources into their online presence. From creating engaging content to running targeted ad campaigns, the digital landscape has become a bustling marketplace where brands vie for attention and consumer loyalty. But amid the hustle and bustle of social media marketing, there's one pressing question that plagues every marketer's mind: Is all this effort translating into tangible returns on investment (ROI)? The answer, while elusive for some, is absolutely within reach.
But amid the hustle and bustle of social media marketing, there's one pressing question that plagues every marketer'sIn this blog, we embark on a journey to unravel the mysteries of Social Media ROI.
We'll not only show you how to prove the worth of your social media endeavors but also provide insights on how to enhance your strategies for better results. So, if you've ever wondered whether your social media efforts are paying off or how to boost your ROI in this digital age, you're in the right place.
Social media contributes value to interactive marketing programs in many ways — but measuring
that value is difficult. The sheer volume of social media metrics can quickly become overwhelming
and distracting for key stakeholders. To keep your team focused, you must become the hub of
your company’s social media marketing reporting and create standardized reporting templates and
frequencies for different types of stakeholders: frequent reporting of digital metrics to community
managers and social media strategists, per-campaign or annual reporting of branding and trial metrics
to other marketing team members, and quarterly or annual reporting of financial metrics to executives
Social Marketing Analytics: A New Framework for Measuring Results in Social M...John Lovett
This collaborative research effort by Web Analytics Demystified and Altimeter Group represents the latest thinking on measuring social media.
The paper includes four social business objectives that can be used to understand the impact of your social marketing initiatives and aligns Key Performance Indicators to these objectives. The result is a solid framework that companies can adopt to begin measuring social marketing efforts.
The power of brand advocates.
Do you know other great Brand Advocacy Cases?
Let us know and we’ll add them to this presentation!
Be sure to check out the other presentations we gave at our LBi Client Afternoon.
Purpose: This Social Media Strategy is primarily a resource to sharpen the focus on current Social Media initiatives using customer-centric methodologies that can be seamlessly integrated back into products to achieve core business objectives. Ultimately stepping up the level of engagement by providing actionable insight into emerging trends in the customer experience. Proposing guidelines that can be used by Stakeholders (on all levels) when collaborating with Marketing to measure success and get the envisioned results from Social Media endeavors. This strategy is not intended as a proposal for a Community but as response to customer needs to give the enterprise a common approach in order to reach customers in a “Right Here, Right Now” society. Therefore recognizing the benefits of a convergence strategy that leverages people’s passion for our products and the ability to collaborate in the social spaces where people live online.
This presentation serves as a resource for professionals inside organizations who are tasked with buying Social Media technology, services and advertising. It is a culmination of one on one interviews, radio talk shows and survey data gathered from organizations that have launched social media.
A research project between Social Media Club and e-storm international. Findings were presented at Web 2.0 San Francisco.
DATACTIF®SoNetA is an Enterprise Social Intelligence Platform based on artificial intelligence and part of the DATACTIF Suite of Big Data Analytics series. Combining Social Networks Analysis and Text Mining, DATACTIF®SoNetA offers each enterprise the possibility to increase profitability by applying state of the art : Sentiment Analysis-Influence Analysis-Communities Detection-Terms Extraction-Polarization-Social Media Performance Evaluation
Introduction to Social Media Measurement with HootSuiteHootsuite
HootSuite and Social Media Measurement Coach Nichole Kelly have co-authored a White Paper series on social media measurement.
Do you understand the ROI on your social media? With this helpful examination of social media metrics today, you can begin to provide real data on how your social efforts contribute to your company's bottom line.
Welcome to the ever-evolving world of digital marketing, where every like, share, and comment can hold the key to your brand's success. In this era of social media dominance, businesses worldwide are investing significant resources into their online presence. From creating engaging content to running targeted ad campaigns, the digital landscape has become a bustling marketplace where brands vie for attention and consumer loyalty. But amid the hustle and bustle of social media marketing, there's one pressing question that plagues every marketer's mind: Is all this effort translating into tangible returns on investment (ROI)? The answer, while elusive for some, is absolutely within reach.
But amid the hustle and bustle of social media marketing, there's one pressing question that plagues every marketer'sIn this blog, we embark on a journey to unravel the mysteries of Social Media ROI.
We'll not only show you how to prove the worth of your social media endeavors but also provide insights on how to enhance your strategies for better results. So, if you've ever wondered whether your social media efforts are paying off or how to boost your ROI in this digital age, you're in the right place.
How Do I Track the Results of My Social Media Marketing Campaigns.pdfDigital
Maximize your Social Media Marketing ROI with Digital Retina! Uncover the secrets to effectively tracking and analyzing campaign results for informed decision-making and greater success in the digital realm.
Visit us - https://digitalretina.in/social-media-marketing/
Questions for business:
-How much is your business, as a whole, spending on social media related activity?
-What innovations is it hoping to achieve?
-And what is the return on investment?
If you don’t know the answers to these vital questions you are in need of a Social Media Audit. We can help.
Social Media should be treated as part of an overall marketing and
communication plan and, as such, should be measured and monitored along
with all other marketing and communication activities.
Social@Ogilvy and OgilvyOne thought-leadership on unlocking engagement opportunities across the customer journey.
This research aims to answer a simple question. Do visible Social programmes undertake the fundamental Customer Engagement activities that drive sales, loyalty and advocacy?
Infosys Insights: Improving effectiveness of social media strategyInfosys
It has always been challenging for businesses to determine the right resource allocation for the successful implementation of a social media strategy. Many organizations find it hard to improve the effectiveness of a social media strategy in promoting brands and increasing revenues. An iterative quantification framework, the right tools, and the ability to quantify key business relationships are critical in increasing a strategy’s effectiveness.
The Power of Influencer Marketing How to Harness the Influence for Your Busin...SEOHabibi
In the ever-evolving landscape of digital marketing, the phenomenon of influencer marketing has emerged as a formidable force, redefining the way brands connect with their audiences. At its core, influencer marketing harnesses the inherent power of relatability and authenticity, leveraging individuals who have established trust and credibility within specific niches or communities. This dynamic approach transforms traditional advertising narratives, replacing them with genuine and personal endorsements that resonate deeply with consumers.
No business can exist in isolation. The need to delve deep into understanding customer behavior and trends has become all the more crucial in this age of Social Media omnipresence. A powerful tool, Social media analytics (SMA) is a veritable boon for
companies to unearth prevalent customer preferences by gathering and analyzing data spread throughout the Web, on diverse online platforms such as social media websites, blogs, photo and video sharing sites. This vast chunk of information enables businesses to gain valuable insights and proficiency; and helps them gauge the pulse of the market, which ultimately aids in converting information into robust actionable strategies.
http://www.spiral16.com Social media ROI is tough to calculate because its a financial metric, and social media's value is not inherently financial. But the challenge isn't new -- finding ROI is difficult in other programs and campaigns as well. This presentation gives you 6 steps you can follow to measure an effective social media program.
Can You Measure the ROI of Your Social Media Marketing.docxhumphrieskalyn
Can You Measure the
ROI of Your Social
Media Marketing?
FA L L 2 0 1 0 V O L . 5 2 N O. 1
R E P R I N T N U M B E R 5 2 1 0 5
Donna L. Hoffman and Marek Fodor
COURTESY OF FLICKR USER CVRCAK1, STARBUCKS, SOUTHWEST AIRLINES, TARGET, DELL, SQUARE ENIX, BURGER KING FALL 2010 MIT SLOAN MANAGEMENT REVIEW 41
AS MANAGERS BECOME more comfortable with including blogs and social networks as
part of their integrated marketing communications, they have naturally turned their attention
to questions regarding the return on investment of social media. Clearly, there is no shortage of
interest in the topic. A quick Google search recently for “ROI social media” returned over 2.5
million hits, many seemingly relevant. Internet marketing and online retailing conferences now
devote attention to ROI issues, and managers are asking themselves every day, “What’s the ROI
of [substitute social media application here]?” Blog posts, white papers and case studies pre-
pared by social media gurus, consultants and industry analysts abound, yet the answer remains
largely unsatisfying. That isn’t good, especially when the CEO and CFO are demanding evidence
of potential ROI before allocating dollars to marketing efforts.1
M A R K E T I N G
As social media applications
like Facebook (here, cofounder
Mark Zuckerberg) have changed
the ways consumers interact
with brands, companies have
struggled to keep up. Target, Dell,
Burger King and more are trying
to learn what’s effective.
Can You Measure the
ROI of Your Social
Media Marketing?
You can. But it requires a new set of measurements that begins
with tracking the customers’ investments — not yours.
BY DONNA L. HOFFMAN AND MAREK FODOR
THE LEADING
QUESTION
How can you
tell whether
social media
are working?
FINDINGS
Forget traditional
ROI. Instead of cal-
culating the return
on the company’s
investment, mana-
gers should assess
consumer motiva-
tions to use social
media and measure
the social media
investments cus-
tomers make as they
engage with the
marketers’ brands.
Measuring cus-
tomer investments
in a social media
relationship reveals
the likelihood of a
long-term payoff,
not just short-term
results.
42 MIT SLOAN MANAGEMENT REVIEW FALL 2010 SLOANREVIEW.MIT.EDU
M A R K E T I N G
We understand the pressures and the desire to
quantify the return generated by investing in social
media, but we believe most marketers are ap-
proaching the issue the wrong way.
Effective social media measurement should start
by turning the traditional ROI approach on its
head. That is, instead of emphasizing their own
marketing investments and calculating the returns
in terms of customer response, managers should
begin by considering consumer motivations to use
social media and then measure the social media
investments customers make as they engage with
the marketers’ brands.
Handling the measurements this way makes much
more sense. It take ...
1. FOR: Interactive The ROI Of Social Marketing
Marketing by nate Elliott, June 20, 2012
Professionals
key TakeaWays
as social goes Mainstream, use Metrics To determine The Business
Value
Understanding the effectiveness of your social programs in the context of your
business objectives is key to proving the benefit of these campaigns. A sign of the
growing maturity of social media marketing is how the measurements used to
prove value are increasingly aligning with traditional metrics.
use a Balanced scorecard approach To help guide you To The
Correct Metrics
Use a Balanced Scorecard to lead your strategy. Consider the financial, digital,
brand, and risk management perspectives to help align measurement, build
consensus, and avoid short-term thinking.
Forrester Research, Inc., 60 Acorn Park drive, cambridge, MA 02140 UsA
Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com
13. About Forrester
Global marketing and strategy leaders turn to Forrester to help
them make the tough decisions necessary to capitalize on shifts
in marketing, technology, and consumer behavior. We ensure your
success by providing:
n Data-driven insight to understand the impact of changing
consumer behavior.
n Forward-looking research and analysis to guide your decisions.
n Objective advice on tools and technologies to connect you with
customers.
n Best practices for marketing and cross-channel strategy.
for more information
To find out how Forrester Research can help you be successful every day, please
contact the office nearest you, or visit us at www.forrester.com. For a complete list
of worldwide locations, visit www.forrester.com/about.
Client support
For information on hard-copy or electronic reprints, please contact Client Support
at +1 866.367.7378, +1 617.613.5730, or clientsupport@forrester.com. We offer
quantity discounts and special pricing for academic and nonprofit institutions.
Forrester Focuses On
Interactive Marketing Professionals
In addition to developing and implementing your company’s
digital marketing strategy and programs, you are responsible
for evangelizing the value of digital marketing across your entire
organization. Forrester’s subject-matter expertise and deep
understanding of your role will help you create forward-thinking
strategies; weigh opportunity against risk; justify decisions; and
optimize your individual, team, and corporate performance.
« ILEANA MENDEZ, client persona representing Interactive Marketing Professionals
Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to
global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary
research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 28 years, Forrester has been making
IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com. 57009