The document presents insights on modern leadership trends, emphasizing concepts of servant leadership and personal growth within the context of facility management and professional services. Key themes include the importance of empathy, effective communication, and recognizing the need for change in leadership habits to foster a sustainable and engaging work environment. Recommendations for improving leadership practices include enhancing employee treatment, fostering teamwork, and embracing vulnerability.

1. THE ROADMAP: FROM MANAGEMENT TO (NEW) LEADERSHIP New leadership = Sustainable = More $ucce$ and more FUN. Koos Groenewoud

2. FILM 1: Smart girl in bar June 30 FM & BS CONFERENCE IFMA SPAIN 2011

3. Agenda Brief Introduction Trends in Leadership Servant Leadership (Some) Golden Rules (Goldsmith) My Vision June 30 FM & BS CONFERENCE IFMA SPAIN 2011

4. Koos (Mr.Connectivity) Groenewoud Ambassador Greenleaf center for Servant Leadership Europe Ambassador Marshall Goldsmith Founder & Owner at AAA (TRIPLE A) Total Facility Management (AAA-TFM) People & Customers Leadership + Professional Service / Hospitality & Facility Management June 30 FM & BS CONFERENCE IFMA SPAIN 2011

5. Trends in Leadership FM & BS CONFERENCE IFMA SPAIN 2011 Planet People Profit June 30

6. Trends in Leadership New World of Works Generation Y Growing succes Goldsmith and Kotter Growing interest in Servant Leadership Social responsability Walk the talk, Teamplayers, 360 feedback June 30 FM & BS CONFERENCE IFMA SPAIN 2011

7. Servant Leadership Robert Greenleaf Listening Empathy Healing Awareness Persuation Conceptualization Foresight Stewardship Commitment to the growth of people Building community June 30 FM & BS CONFERENCE IFMA SPAIN 2011

8. What Got You Here Won’t Get You There New York Times best seller, How successful people become even more successful Discover the 20 workplace habits you need to break June 30 FM & BS CONFERENCE IFMA SPAIN 2011

9. Adding too much value: The overwhelming desire to add our two cents to every discussion Passing judgement: The need to rate others and impose our standards on them Making destructive comments: The needless sarcasms and cutting remarks that we think make us so sharp and witty June 30 FM & BS CONFERENCE IFMA SPAIN 2011

10. Speaking when angry: Using emotional volatility as a management tool Failing to give proper recognition: The inability to praise and reward Telling the world how smart we are: The need to show people we’re smarter than they think we are Winning too much: The need to win at all costs and in all situations when it matters, when it doesn’t, and when it’s totally beside the point June 30 FM & BS CONFERENCE IFMA SPAIN 2011

11. Playing favorites: Failing to see that we are treating someone unfairly Refusing to express regret: The inability to take responsibility for our actions, admit we’re wrong, or recognize how our actions affect others Not listening: The most passive-agressive form of disrespect for collegues June 30 FM & BS CONFERENCE IFMA SPAIN 2011

12. Failing to express gratitude: The most basic form of bad manners Punishing the messenger: The misguided need to attack the innocent who are usually trying to help us June 30 FM & BS CONFERENCE IFMA SPAIN 2011

13. My Vision Recommendations

14. Recommendations Handle your people, clients and suppliers with proper care Explain what you expect from your employees, but don’t tell them how to achieve it Treat people the way you’d like to be treated yourself Stick strictly to the ‘Anyone can’t have more than 1 boss’ principle June 30 FM & BS CONFERENCE IFMA SPAIN 2011

15. Recommendations (2) Make more use of words like Thanks, Sorry, Excellent and Help Be a true member of your team Walk the talk Dare to be vulnerable Bend critisism to an opportunity Be a Leader by Exceptions June 30 FM & BS CONFERENCE IFMA SPAIN 2011

16. www.aaa-tfm.nl www.speakersacademy.nl http://nl.linkedin.com/in/koosgroenewoud [email_address] design: www.powerpointspecialist.nl June 30 FM & BS CONFERENCE IFMA SPAIN 2011