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THE ROAD TO OFFICE 365, REDUX:
EXPANSION AND CONTINUING LESSONS LEARNED
Cody Eding, Bill Halverson, Kevan Hobbs
Central New Mexico Community College
DIDN’T YOU DO THIS LAST NMTIE?
• Completed migration of staff/faculty to Office 365 in May 2015
• One more year of learning, plus new challenges
• Migrated 104,251 student accounts from Google Apps to Office 365
• Care and feeding of Office 365 from technical standpoint
SELLING THE MIGRATION
“With Office 365, students gain the
benefits of a robust web environment
that is tightly integrated with faculty
and staff.”
SOCIAL CHALLENGES
• As in faculty/staff migration, communication was key
• Presentations to high-level administrators, faculty
• Emails to all student accounts
• Honest about potential hiccups
• Between semesters, prioritized ~900 intersession students
• Can’t make everyone happy:
“It’s 2016, we all use Google. Your systems should integrate to Google instead of
forcing your students and faculty to revert to s--- nobody uses.”
TECHNICAL CHALLENGES
• “After the fact” migration due to mail routing
• Slow enabling of Office 365 mailboxes, slow migrations
• Technician error
• User misinformation and misunderstandings
• Google Apps couldn’t be disabled
• Randomness of migration
• OneDrive for Business provisioning
CARE AND FEEDING
• Migration greatly simplified mail routing at CNM
• One entrance and two exit points for @CNM.edu mail
• Local mail relay server for high-volume mail generated on campus
• End-to-end encryption within domain
• Centralized mail configuration
CARE AND FEEDING
• All authentication centralized through CAS
• Had used ADFS exclusively since 2014 pilot program
• Involved Shibboleth vendor consult and Citrix Netscaler configuration
• Provides SSO between MyCNM and Office 365
• Fragile, but stable
CARE AND FEEDING
• Provisioning handled by PowerShell
• Hybrid configuration, all work is done locally and synchronized
• Enable mailboxes every 15 minutes
• AD Connect restricted to 30 minute synchronization interval
• Licensing can take up to several hours
CARE AND FEEDING
• Settings management
• Address Lists and default Global Address Book
• Clutter
• Public Folder permissions
• Mailbox retention
• Reply All behavior
• Settings management
• Custom extension attribute in local Active Directory
• Iterating over every account in cloud is VERY SLOW
CARE AND FEEDING
• Technician documentation and tools
• Compromised accounts
• Message tracing
• Message search
• PST export
• “O365 Toolbox”
CONTINUED TRAINING
• Client and colleague training is ESSENTIAL
• Presentation at Faculty Focus Day
• Walk-up knowledge bar coming soon
THANK YOU!
• ceding@cnm.edu
• whalverson@cnm.edu
• khobbs@cnm.edu

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The Road to Office 365, Redux: Expansion and Continuing Lessons Learned

  • 1. THE ROAD TO OFFICE 365, REDUX: EXPANSION AND CONTINUING LESSONS LEARNED Cody Eding, Bill Halverson, Kevan Hobbs Central New Mexico Community College
  • 2. DIDN’T YOU DO THIS LAST NMTIE? • Completed migration of staff/faculty to Office 365 in May 2015 • One more year of learning, plus new challenges • Migrated 104,251 student accounts from Google Apps to Office 365 • Care and feeding of Office 365 from technical standpoint
  • 3. SELLING THE MIGRATION “With Office 365, students gain the benefits of a robust web environment that is tightly integrated with faculty and staff.”
  • 4. SOCIAL CHALLENGES • As in faculty/staff migration, communication was key • Presentations to high-level administrators, faculty • Emails to all student accounts • Honest about potential hiccups • Between semesters, prioritized ~900 intersession students • Can’t make everyone happy: “It’s 2016, we all use Google. Your systems should integrate to Google instead of forcing your students and faculty to revert to s--- nobody uses.”
  • 5. TECHNICAL CHALLENGES • “After the fact” migration due to mail routing • Slow enabling of Office 365 mailboxes, slow migrations • Technician error • User misinformation and misunderstandings • Google Apps couldn’t be disabled • Randomness of migration • OneDrive for Business provisioning
  • 6. CARE AND FEEDING • Migration greatly simplified mail routing at CNM • One entrance and two exit points for @CNM.edu mail • Local mail relay server for high-volume mail generated on campus • End-to-end encryption within domain • Centralized mail configuration
  • 7. CARE AND FEEDING • All authentication centralized through CAS • Had used ADFS exclusively since 2014 pilot program • Involved Shibboleth vendor consult and Citrix Netscaler configuration • Provides SSO between MyCNM and Office 365 • Fragile, but stable
  • 8. CARE AND FEEDING • Provisioning handled by PowerShell • Hybrid configuration, all work is done locally and synchronized • Enable mailboxes every 15 minutes • AD Connect restricted to 30 minute synchronization interval • Licensing can take up to several hours
  • 9. CARE AND FEEDING • Settings management • Address Lists and default Global Address Book • Clutter • Public Folder permissions • Mailbox retention • Reply All behavior • Settings management • Custom extension attribute in local Active Directory • Iterating over every account in cloud is VERY SLOW
  • 10. CARE AND FEEDING • Technician documentation and tools • Compromised accounts • Message tracing • Message search • PST export • “O365 Toolbox”
  • 11. CONTINUED TRAINING • Client and colleague training is ESSENTIAL • Presentation at Faculty Focus Day • Walk-up knowledge bar coming soon
  • 12. THANK YOU! • ceding@cnm.edu • whalverson@cnm.edu • khobbs@cnm.edu