Michelle Breen
7 SlideShares 0 Clipboards 23 Followers 7 Followings
Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Information Management professional
Industry
Education
Website
www.ul.ie/library
About
I am an Information Management professional, currently working at the University of Limerick (UL). My current role includes the management of online marketing of library collections and services through social media and digital channels. I perform many outreach activities and maintain upward, downward and outward communications channels for the Library. I monitor customer satisfaction levels through the administration and analysis of a biennial customer satisfaction survey. I also conduct assessment activities through a combination of surveys and desk-based research. This assessment helps us to continuously tweak and improve our services.
Contact Details
Tags
libraries university of limerick social media conul communication networking openeducation students conulteachingandlearning teaching universityoflimerick ul oer twitter linkedin online profile cpd anltc analytics trinity college dublin higher education michelle breen marketing communications tcd quality customer experience research data assessment library. improvement measurement managed services saas cloud first year experience. peer support student retention technology.
See more
Presentations (7)
See all
Social media use in libraries by Michelle Breen (@mbreen2)
9 years ago • 977 Views
Michelle Breen UL for WRSLAI Seminar 2014
8 years ago • 612 Views
Hosted library services at University of Limerick, a conference paper by Michelle Breen and Caleb Derven
8 years ago • 509 Views
Dealing with the Noise Problem: Libraries Improving their LibQUAL Scores on "Quiet Space for Individual Work”
7 years ago • 481 Views
Promoting Library Collections and Services; a decade of data and learnings
6 years ago • 300 Views
How to build your online profile by Michelle Breen
4 years ago • 172 Views
Using OERs in a PhD course taught by librarians at the University of LImerick
3 years ago • 260 Views
Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Information Management professional
Industry
Education
Website
www.ul.ie/library
About
I am an Information Management professional, currently working at the University of Limerick (UL). My current role includes the management of online marketing of library collections and services through social media and digital channels. I perform many outreach activities and maintain upward, downward and outward communications channels for the Library. I monitor customer satisfaction levels through the administration and analysis of a biennial customer satisfaction survey. I also conduct assessment activities through a combination of surveys and desk-based research. This assessment helps us to continuously tweak and improve our services.
Contact Details
Tags
libraries university of limerick social media conul communication networking openeducation students conulteachingandlearning teaching universityoflimerick ul oer twitter linkedin online profile cpd anltc analytics trinity college dublin higher education michelle breen marketing communications tcd quality customer experience research data assessment library. improvement measurement managed services saas cloud first year experience. peer support student retention technology.
See more