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The Raw and the Cooked
Hard and soft metrics in an Irish Academic
Library
Why weren’t we doing more of this?
Historically wary?
Every university is
different
Scepticism – everyone is
cooking the books
Maynooth University Library
Why did we change?
Maynooth University Library
Need to benchmark
‘evidence informed’ is not
‘evidence based’
Metrics are a lingua franca
New building – we had good
stories to tell
Know-all – powerful first step
What are we learning?
Maynooth University Library
E-resources: born for metrics?
Easy to ascertain?
Varied usage – why
‘Cooked’ data
Downloads are going up -
why?
Basically…why?
Maynooth University Library
….or not
Maynooth University Library
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
2010-11 2011-12 2012-13 2013-14 2014-15
Number of Online Periodicals
Service and collection patterns emerge
Maynooth University Library
0
100
200
300
400
500
600
700
800
2010-11 2011-12 2012-13 2013-14 2014-15
Inter Library Loans
Items Requested on Inter-Library Loan
Items Lent To Other Libraries
Items borrowed goes down
Items lent goes up – why?
Confirm the good stories
Maynooth University Library
0
200
400
600
800
1000
1200
1400
1600
2010-11 2011-12 2012-13 2013-14
Study and work spaces
Library study spaces Library PC Workstations
…in the most advantageous context
Maynooth University Library
0
50
100
150
200
250
300
2010-11 2011-12 2012-13 2013-14
Library PC Workstations
Highlight anomalies
Maynooth University Library
0
50,000
100,000
150,000
200,000
250,000
2010-11 2011-12 2012-13 2013-14 2014-15
Borrowing v shelving
Self Service Transactions Items Borrowed Items Reshelved
Show impact and consequence
Maynooth University Library
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
2010-11 2011-12 2012-13 2013-14 2014-15
Training
Numbers Participating in LIST Sessions Numbers Participating in Other Training
Subject Librarian Queries Research Support Librarian Queries
What if the data is wrong?
Maynooth University Library
€0
€50,000
€100,000
€150,000
€200,000
€250,000
0
100
200
300
400
500
600
2014-15 2013-14 2012-13 2011-12 2010-11
Chart Title
Print Periodicals Purchased Print periodical expenditure
Social media
How much is
this really
telling?
Maynooth University Library
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
2012-13 2013-14 2014-15
Social media
Facebook Followers Twitter Followers
Challenges of evidence
Data can be rigged and cooked
Inaccurate
Resistance to ‘managerialism’
What if it tells the wrong story?
Maynooth University Library
What we’ve learned
Large cultural shift
Extra Different approach
to work
Instinct still so important
Maynooth University Library
Thank you!
Thoughts?
Maynooth University Library

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'The raw and the cooked': hard and soft metrics in an Irish Academic LIbrary

  • 1. The Raw and the Cooked Hard and soft metrics in an Irish Academic Library
  • 2. Why weren’t we doing more of this? Historically wary? Every university is different Scepticism – everyone is cooking the books Maynooth University Library
  • 3. Why did we change? Maynooth University Library Need to benchmark ‘evidence informed’ is not ‘evidence based’ Metrics are a lingua franca New building – we had good stories to tell Know-all – powerful first step
  • 4. What are we learning? Maynooth University Library
  • 5. E-resources: born for metrics? Easy to ascertain? Varied usage – why ‘Cooked’ data Downloads are going up - why? Basically…why? Maynooth University Library
  • 6. ….or not Maynooth University Library 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 2010-11 2011-12 2012-13 2013-14 2014-15 Number of Online Periodicals
  • 7. Service and collection patterns emerge Maynooth University Library 0 100 200 300 400 500 600 700 800 2010-11 2011-12 2012-13 2013-14 2014-15 Inter Library Loans Items Requested on Inter-Library Loan Items Lent To Other Libraries Items borrowed goes down Items lent goes up – why?
  • 8. Confirm the good stories Maynooth University Library 0 200 400 600 800 1000 1200 1400 1600 2010-11 2011-12 2012-13 2013-14 Study and work spaces Library study spaces Library PC Workstations
  • 9. …in the most advantageous context Maynooth University Library 0 50 100 150 200 250 300 2010-11 2011-12 2012-13 2013-14 Library PC Workstations
  • 10. Highlight anomalies Maynooth University Library 0 50,000 100,000 150,000 200,000 250,000 2010-11 2011-12 2012-13 2013-14 2014-15 Borrowing v shelving Self Service Transactions Items Borrowed Items Reshelved
  • 11. Show impact and consequence Maynooth University Library 0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 2010-11 2011-12 2012-13 2013-14 2014-15 Training Numbers Participating in LIST Sessions Numbers Participating in Other Training Subject Librarian Queries Research Support Librarian Queries
  • 12. What if the data is wrong? Maynooth University Library €0 €50,000 €100,000 €150,000 €200,000 €250,000 0 100 200 300 400 500 600 2014-15 2013-14 2012-13 2011-12 2010-11 Chart Title Print Periodicals Purchased Print periodical expenditure
  • 13. Social media How much is this really telling? Maynooth University Library 0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 2012-13 2013-14 2014-15 Social media Facebook Followers Twitter Followers
  • 14. Challenges of evidence Data can be rigged and cooked Inaccurate Resistance to ‘managerialism’ What if it tells the wrong story? Maynooth University Library
  • 15. What we’ve learned Large cultural shift Extra Different approach to work Instinct still so important Maynooth University Library