The document discusses the dynamics of a multigenerational workforce comprising five generations, emphasizing the need for understanding and adapting to their distinct values and communication styles. It outlines strategies for employers to successfully manage and motivate various age groups, particularly focusing on millennials, who represent a significant portion of the workforce. Key points include the importance of empathy, flexibility, mentorship, and transparent communication in fostering a collaborative and effective work environment.

1. The New
Multigenerational
Workforce
(Refocusing)
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

2. Multigenerational
(5 generations, 1 workforce!)
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

3. 5 Generations – 1Workforce!
Generations
o Traditionalists: 1928-1945
o Baby Boomers: 1946-1964
o Gen X: 1965-1980
o Millennials/GenY: 1981-1997
o Generation Z, iGen: 1998 - present
Values
o Pride/Loyalty
o Status/Competition
o Independence
o Personal Meaning (TEDx : 2012 survey says
opportunity for personal development is most important to
Millennials with only 21% saying money was important)
o (Who even knows?!): most diverse,
blended identity generation and will
probably be more entrepreneurial
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018 |Webinar: “Managing the Multigenerational Mix: How to Lead your
DiverseTeam to Success”

4. Background on the Generations
Baby Boomers
o Dominated the workforce until 2012
o Typically still the CEO’s & bosses
(Webinar)
Millennials
o Largest sector of the workforce since 2015
(Webinar)
o Will be about 50% of the workforce by 2020
o Will be about 75% of the workforce come 2025!
(TEDx)
o 38% of Americans today are managed by a younger
boss
(Webinar)
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018 |Webinar: “Managing the Multigenerational Mix: How to Lead your
DiverseTeam to Success,”TEDxTalk: “It’sAboutTime we Stop Shaming Millennials”

5. Let’sTalk.
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

6. Why does this matter?
o MarketYourself:
 Relevancy
 Agility
o EnjoyYourWork:
 Communicate
 Learn
 Grow
 Teach
o Networking
 How can you use this knowledge
while networking?
o Interviewing
 How can you use this knowledge
while preparing for an interview or
while interviewing?
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

7. Values:Then v. Now
Then
■ Leadership
– Then: command & control
■ Experience
– Then: uniformity
■ Communication
– Then: need-to-know basis
Now
■ Leadership
– Now: coaching
■ Experience
– Now: options
■ Communication
– Now: transparency
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018 |Webinar: “Managing the Multigenerational Mix: How to Lead
your DiverseTeam to Success”

8. Tips for Success??
3 Keys to
Multigenerational
Success
1. Empathize – learn about the experiences of
other generations to better understand
2. Flex – find out what is best for the
organization and the client
3. Assume – the best intentions! (Or what Rosa
calls: Nonjudgmental Curiosity)
Webinar: “Managing the Multigenerational Mix:
How to Lead your Diverse Team to Success”
3 Keys to Motivate
Millennials
1. Coaching & Development – provide
feedback in real time (all generations
respond to this!)
2. Flexibility - offer the use of technology to
make workdays more flexible
3. Transparency – explain the why behind a
concept
TEDxTalk: “It’s AboutTime we Stop Shaming
Millennials”
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

9. The Bottom Line.
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

10. Values: what doesn’t change??
■ The Fundamentals
o Hard work
o Stamina
o Timeliness
(TEDxTalk: “It’s AboutTime we StopShaming Millennials”)
■ Mentorship
o Watch through modeling & demonstration
o Be open to mentoring, co-mentoring, and reverse mentorship
o Work with a member of another generation
(Webinar: “Managing the Multigenerational Mix: How to Lead your DiverseTeam to Success”)
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

11. Tips for Success??
PersonalToolkit of Best Practices
(it’s not that different from your regular successful practice)
1. Feedback & Mentorship: be willing to accept quick, actionable feedback (or to
provide it if you are the manager); invite mentorship: be the change you want to see
2. Communication: learn manager’s & colleagues communication preferences (email,
meetings, notes, documents, feedback, virtual work) – ask clarifying questions, get to
know styles, flex
3. Offer Options: ask people what they want and invite colleagues to come up with their
own options
4. Connect: be interested in “the why”
5. Gratitude: show gratitude!
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018 |Webinar: “Managing the Multigenerational Mix: How to Lead your Diverse
Team to Success”

12. (Refocusing) onThe New
MultigenerationalWorkforce
■ References: Lindsey Pollak – MillennialWorkplace Expert
– https://www.lindseypollak.com/
– Webinar: “Managing the Multigenerational Mix: How to Lead your DiverseTeam to
Success”
o https://www.youtube.com/watch?v=9XhSubm3gCM&t=1724s
– TEDxTalk: “It’s AboutTime we Stop Shaming Millennials”
o https://www.youtube.com/watch?v=kaCQ-giZOxg
– Blog Post: “How 5 ‘Old School’ Industries are Recruiting Millennials”
o https://www.lindseypollak.com/5-old-school-industries-recruiting-millennials/
 Not cited in PowerPoint, but great reference if you’d like to see examples of
industries changing in response to workplace needs
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

13. Moving Forward.
(honestly: Millennials aren’t that much different than, say, the … 1890’s)
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018

14. What’s 1 thing can you apply?
■ Of all the things we talked about, what would be 1 thing you can take moving forward?
 Ex.: Learning communication styles (when is texting okay??)
■ What’s 1 thing do we need to let go of?
– Ex. – business professional v. business casual, professionally formatted videos v. live
cuts
Created by: Job Strategist BarbaraWilcox, RochesterWorks! (c) 2018