The missing link by Branislav Vujovic at ICEEFEST 2013
•
1 like•800 views
This document discusses Branislav Vujović, the president of New Frontier Group, which has over 1600 employees across 16 countries. It outlines how digital transformation provides both opportunities and challenges for corporate growth strategies. Examples are given of companies acquiring others in emerging markets and of startups disrupting existing business models. The importance of customer experience, engagement, and acquisition are discussed. The document also provides examples of how digital transformation can increase revenue, profit, and customer loyalty through business model innovation and introducing new products and services.
Recommended
Recommended
More Related Content
Viewers also liked
Viewers also liked (16)
Similar to The missing link by Branislav Vujovic at ICEEFEST 2013
Similar to The missing link by Branislav Vujovic at ICEEFEST 2013 (20)
More from ICEEFEST2013
More from ICEEFEST2013 (20)
Recently uploaded
Recently uploaded (20)
The missing link by Branislav Vujovic at ICEEFEST 2013
- 1. Branislav Vujović The Missing Link
- 3. 2006 Vienna 7 years 1600+People 16 Countries new frontier group
- 6. Change
- 7. Digital is Opportunity or ? • Corporate growth strategies must plan for customer acquisition in emerging markets • Global Players (Amazon, Apple, Paypal, MS-Skype, • Telenor acquired KBC bank in Serbia • Cross Industry
- 8. “razor and blade” business model Freebee model King Gillette - innovative entrepreneur
- 9. Startup
- 10. Michael Dubin is trying to disrupt Gillette with DollarShaveClub.com – blades by subscription for 1$ a month + PP Video went viral and until today it was seen over 10 million times.
- 12. Our Customers
- 17. New Frontier Innovation Story
- 18. New Frontier Innovation Story
- 19. Example: User Experience Increasing Revenue and Profit Engaging Customers Keep Existing Customers Upsell and Cross sell DIGITAL TRANSFORMATION IN PRACTICE
- 21. “Introducing the improved e-banking application resulted in a growth in increase of online transactions of 62 per cent for a half-year period, while the number of loan requests submitted electronically grew by 16 per cent.” News 17. 04. 2013. Raiffeisen Banka Realized Excellent Business Results in 2012
- 22. Digital Transformation in Practice Example: business model innovation Increasing ARPU Introducing New Products Acquiring New Customers CHURN Reduction Increase Customer Loyalty Business Model Innovation
- 23. Market Place
- 25. Business Benefit 1. ARPU (Average Revenue Per User) More Cloud Services – Higher ARPU – Direct correlation 2. Customer base – new customers 10% of customers having mobile + cloud service 2% of only cloud customers that otherwise do not have our mobile service and we would never get them in our customer base
- 26. Business Benefit 3. Churn and Customer Loyalty first projections show that churn reductions at customers that have cloud and mobile service will be significant: • having 2 services (1 mobile + 1 cloud) churn reduction is estimated to bigger than 50% in 2 years • having 3 services (1 mobile + 2 cloud) churn reduction is estimated to bigger than 75% in 2 years • having 4 or more services (1 mobile + 3 or more cloud) churn reduction is estimated to more than 90% in 2 years
- 29. Thank you We can not predict the future but we can shape it