What is Back-Up Care? Back-Up Care, often referred to as Emergency Care supports employees and their employers by enabling employees to go to work when their dependent-care arrangement breaks down.

1. The Lasting Impact of Employer-
Sponsored Back-Up Care offers
important insights into the value of
back-up care as a strategic solution
that preserves productivity,
engagement, and business
continuity.The study, conducted by
HorizonsWorkforce Consulting®
along with Russell Matthews, PhD,
assistant professor of psychology
at Bowling Green State University,
heard from more than 5,100
employees at approximately
400 organizations who used the
Bright Horizons®
Back-Up Care
Advantage Program®
(BUCA®
)
over a six-month period.
The Lasting Impact
of Employer-Sponsored
Back-Up Care
What is Back-Up Care?
Back-up care, often referred to as emergency care, supports employees and
organizations by enabling employees to get to work on occasions when their dependent-
care arrangements break down. By providing easy-to-access, high-quality replacement
care, back-up care alleviates the employee’s worry and stress while limiting the
employer’s associated losses in productivity. Healthy or mildly ill care is available for
children (infant through school age) in a child care center or at home, as well as for
adults/elders in the home.The following data illustrate the distinct advantages realized by
employers and their employees utilizing Bright Horizons Back-Up Care Advantage Program:
Productivity
„„ 99 percent of respondents say that back-up care is important in helping them
complete their regular work responsibilities
„„ 90 percent of survey respondents say that back-up care enhances
their productivity
„„ 87 percent report that in the last six months they were able to work a day they
otherwise would have missed — an average of five days per employee
“The company’s
genuine concern
about working
parents with
young kids really
motivates me
at work.”
Increased Staying Power
Employee Engagement
„„ 95 percent of respondents report that back-up care makes their employer an
“employer of choice”
„„ More than 90 percent of respondents say that back-up care positively impacts their
ability to balance their work and family commitments, concentrate on the job to be
as productive as possible, and meet job performance expectations
„„ 70 percent of respondents indicate back-up care allows them to volunteer to
do things not formally required of their job
75 percent
of respondents indicate that the
back-up care program was
important in their decision to
return to work after a leave
94 percent
of respondents say that
employer-sponsored back-up
care would be an important
consideration when making a
decision about changing employers

2. Adult/Elder Care: A Weighty and
Growing Concern
In 2012, nearly 40 million people provided care to an aging
relative, according to the Bureau of Labor Statistics.Adult and
elder care supports help employees sustain productivity during
times when they need care for a loved one.
„„ Almost three-quarters of survey respondents with
adult/elder care responsibilities are providing health-
related supports
„„ Nearly two-thirds of respondents with adult/elder
care responsibilities are providing daily living support
„„ Approximately 7 out of 10 respondents who used adult/
elder back-up care say it has allowed them to work on a
day they otherwise would have missed
„„ On average, the adult/elder back-up care program
has allowed respondents to work 6 days in the past
6 months they otherwise would have missed
The Sandwich Generation
Many of the same people who are providing care for an aging
relative are also caring for young children — this is referred to
as the Sandwich Generation.
„„ 98 percent of respondents in the sandwich generation
called access to a back-up care program important to
meeting their work responsibilities
„„ 97 percent of sandwich generation employees surveyed
say back-up care reduces the amount of stress they
face in managing their work/life balance
„„ 95 percent of respondents in the sandwich
generation reported that access to back-up care
enhances their productivity
The Equity of Back-Up Care
„„ Survey respondents came from all age groups and
had a variety of caregiving responsibilities, including
young children, school-age children, and adult/elder
dependents
„„ Two-thirds of respondents have worked with their
employer for 5 years or longer
„„ Respondents’ household incomes ranged from less
than $50,000 to more than $300,000
About HorizonsWorkforce Consulting®
Horizons Workforce Consulting partners with employers across industries to increase the
effectiveness of their people strategies.To learn more about this study or other studies, please
contact Horizons Workforce Consulting at 800-453-9383 or clientservices@brighthorizons.com.
www.brighthorizons.com/solutionsatwork
© 2013 Bright Horizons Family Solutions LLC
“Without a nurse to help my mother, I was trying to watch her and
work remotely. This was very difficult and deadlines were missed.
Now I can depend on back-up care and get the work done that I
need to on a timely basis.”
“I am a physician and if I miss work when my child is ill, I have to
cancel patient appointments, which directly affects my productivity.”
compared to an
employer-sponsored resource
and referral service
compared to a
web-based site
77%
76%
74%
compared to
references from
friends and family
Back-Up Care Advantage Programvs.
Other Methods of Securing Care
Respondents were asked to compare back-up methods they used
in the past to Bright Horizons back-up care and indicate agreement
with the following statements:
compared to an
employer-sponsored resource
and referral service
compared to a
web-based site
compared to
references from
friends and family
72%
63%
64%