2. CONTENTS
What is Employee Assistance Programme?
Some Typical Reasons People Use the EAP
Who will I talk to?
What Services Are Offered?
Policy & Procedure
Site Management
Role Of OHC
Structure
Local Team
3. What is EAP?
Is a voluntary and confidential assessment,
Short-term counselling and
Referral services for employees who are
experiencing personal problems.
These problems may be impacting on their
quality of life & work and are in need of the
services.
4. Typical Reasons People Use
the EAP
Alcohol and/or drug abuse?
Emotional problems
Marital and/or family conflict
Compulsive gambling
Stress and health problems
Financial difficulties
Grieving
Aging or ailing family members
Other personal matters
5. Who will I Talk To?
Call the EAP Co-ordinator (OH Sister).
The OH Sister is caring, experienced, knowledgeable
in counselling and has been selected for their
commitment to treat everyone with sensitivity,
respect and concern.
6. What Services Are Offered
The EAP Co-ordinator will conduct an individual
Assessment and work with you to develop a plan
to address your concerns.
The plan may include short term counselling
through the EAP and/or referral to appropriate
community resources.
7. What Services Are Offered?
Short-term Counselling:
EAP Co-ordinators will provide short-term counselling
services when appropriate.
If it is determined that the presenting issue(s) will
require a longer timeframe to resolve or would be best
addressed by a resource outside the EAP, a referral will
be recommended.
8. What Services Are Offered?
Follow Up:
The EAP Co-ordinator will follow up to ensure you are
satisfied with the referral and that any additional needs
that may arise are met.
9. Payment of Costs
Non-medical Aid employees are entitled to
EAP services as part of the Company’s medical
services.
Medical Aid Employees are expected to utilise
their Medical Aid in the first instance, but
limited assistance may be offered after due
consideration by the HR Manager in
consultation with the Company Medical Doctor.
Internal advisory services by the Occupational
Health Clinic is free to all employees.
10. Policy & Procedure
Confidentiality
Eligible Members
Disclosure & Usage of Services
Professional Services
How to access the EAP
Payment of costs
Time off work
Network of professional services & facilities
Referral Procedure
11. Confidentiality
The principle of confidentiality is central to the EAP.
The information pertaining to employees is privy to
those employees, their line managers and supervisors
where applicable and their therapists only.
No information will be divulged to a manager, except
in the case of a formal referral where it is conditional
that information regarding attendance and progress
shall be forwarded to the manager concerned.
13. Disclosure & Use Of Service:
Employees are encouraged to use the service and as
such will not be victimised or discriminated against for
making use of the EAP service.
In addition career prospects or advancement will not be
jeopardised for making use of the EAP services.
14. Professional Services:
The Occupational Health Sister at each Centre will
provide a professional EAP service on site.(Where there
is no Clinic the HR Manager will fulfil this role)
All Line Managers and supervisors will be trained in EAP
guidelines and purposes.
Only trained counsellors and therapists will e utilised
when required.
15. How to access the EAP
There are three ways to access EAP:
Self Referral: Employees can access EAP on their own by
calling the EAP Co-ordinator directly.
Informal Referral: Employee is referred by family
members/friends/colleagues/line mangers/supervisors/union
rep/medical personnel.
Formal Referral: Employee is referred through poor work
performance, absenteeism, misconduct and disciplinary
procedures.
With regard to Formal Referral, the Supervisor/Manager will
consult with the Human Resources Manager before making the
formal referral.
All other referrals must be made directly to the EAP Co-
ordinator in the first instance.
16. Payment of costs:
Non-medical Aid employees are entitled to
EAP services as part of the Company’s
medical services.
Medical Aid Employees are expected to
utilise their Medical Aid in the first
instance, but limited assistance may be
offered after due consideration by the HR
Manager in consultation with the Company
Medical Doctor.
17. Time-Off Work:
Employees are allowed to attend EAP during working
hours and without loss of income.
Employees undergoing rehabilitation or other treatment
are expected to utilise firstly sick leave, then annual
leave and finally unpaid leave if necessary.
18. Network of Professional Services &
Facilities
Local Area: Family & Child Welfare Society, Community
Health Centre, AA & private practitioners.
Regional Area: State Hospitals, SANCA Treatment &
Rehabilitation Centres & private practitioners.
Other: Mental Health, Gamblers Anonymous, Alanon,
FAMSA,Child Line, Lifeline, Aids help line, Depression
Society, Department Of Social Welfare, Divorce Court,
Family Court, Maintenance Court and private practitioners.
(Information available from the OH Clinic)
19. Referral Procedure: External
Networks:
Medical Aid Employees may attend a therapist or
institution of their choice and may make their own
arrangements.
Non-Medical Aid employees will be referred via the
Occupational Health Sister at each Centre’s Occupational
Health Clinic.
Where there are no Occupational Health Clinics the HR
Manager will facilitate the process.
20. Site Management Of
Programme
HR
•Ensure EAP is in place
•Admin. Support
•Assist OHC with EAP
initiatives
•Advisory to Line &
employees
LINE
• Referral Agents
• Advice employees
how to access EAP
• Consult EAP
• Consult HR
Employees
Voluntary
• Self-Referrall
• Informal Referral
• Formal Referral
21. Role Of The OHC:
Internal Advisory Service
EAP Co-ordinator
First point of call for all referrals
Handle all external referrals e.g. Social Worker
Promote Wellness Days/ EAP initiatives
Provide information on healthy lifestyles
EAP does not replace Disciplinary
Procedures
