5 STEPS OF CONFIGURATION MANAGEMENT FUNCTIONALITIESEric Mariacher
Now more than ever, companies want to faster deliver better and cheaper products. Last years, Some Industry best practices have started to emerge to help companies to achieve these goals by improving processes in their organization. Among others, CMMI is a recognized industry best practice. An important CMMI process area specific to software development projects is Configuration Management. Configuration Management has 2 main aspects, each having their own dedicated tools:
1. Source files and release configuration management.
2. Change request management affecting file and release management.
This technical paper describes different Configuration Management functionality steps and their ability to address series of Configuration Management related questions. It will be shown that it is not tools functionalities themselves that make the difference between Configuration Management functionality steps but the level of integration between those 2 kinds of tools.
Getting Started with (Distributed) Version ControlJohn Paulett
This document provides an introduction to distributed version control systems and Mercurial. It discusses how distributed version control allows for offline work and encourages forking projects. It also provides examples of using basic Mercurial commands like clone, add, commit, push, pull, merge, blame and log. The document recommends hosting projects on services like BitBucket and outlines Mercurial's workflow and useful commands.
Configuration Management in Drupal 8: A preview (DrupalCamp Alpe Adria 2014)Nuvole
The document provides an overview of configuration management in Drupal 8. It discusses how configuration is now defined and stored in files rather than the database for easier transport between environments. It outlines the process for modifying configuration on a development site, exporting changes, and importing them into production. It also looks under the hood at how configuration objects work for developers and some caveats, like configuration changes not being atomic and the risk of breaking the site during import.
Effective leaders do what they say they will do, help others succeed and feel empowered, and know when to encourage more work versus overburdening members. They admit mistakes and serve as examples by following rules without exemptions. Effective leaders solve problems fairly and communicate consistently, clearly, and concisely while keeping their temper in check. They dress for success, practice what they preach, and let God guide them.
Activity notifications allow users to be notified of changes to tickets. They are configured by creating activity associations between ticket attributes and activity types, object contact notifications to specify additional interested users, and notification methods to determine how notifications are delivered such as by email or FAX. The activity notifications then generate notifications when associated ticket attributes change based on the configured activity associations and deliver them to interested users using the specified notification methods.
How to be an effective and perfect leaderLloyd Celeste
How to be an effective and perfect leader is a presentation which shares some of the most important traits of a leader based on the books and teachings of worlds most known leadership author like John Maxwell, Robert Greenleaf and Stephen Covey.
Do you want to be a leader? Find out the Habits of Effective Leader.
Configuration management is used to track changes made to software systems over time. It involves planning for change management and version/release management. The objectives of configuration management are to control costs of changes and maintain evolving software products. It defines procedures for tracking changes, managing versions and releases, and building systems from components.
Mobility, Self Service and Knowledge Management: A Modern Approach to End-Use...CA Technologies
Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers. The reality is that they are not nearly adopted as much as they should be to achieve the expected business value inherent in their use. In this presentation see what is possible today, how to reap the benefits and value and see them in action.
For more information on CA Service Management solutions, please visit: http://bit.ly/1wEnPhz
5 STEPS OF CONFIGURATION MANAGEMENT FUNCTIONALITIESEric Mariacher
Now more than ever, companies want to faster deliver better and cheaper products. Last years, Some Industry best practices have started to emerge to help companies to achieve these goals by improving processes in their organization. Among others, CMMI is a recognized industry best practice. An important CMMI process area specific to software development projects is Configuration Management. Configuration Management has 2 main aspects, each having their own dedicated tools:
1. Source files and release configuration management.
2. Change request management affecting file and release management.
This technical paper describes different Configuration Management functionality steps and their ability to address series of Configuration Management related questions. It will be shown that it is not tools functionalities themselves that make the difference between Configuration Management functionality steps but the level of integration between those 2 kinds of tools.
Getting Started with (Distributed) Version ControlJohn Paulett
This document provides an introduction to distributed version control systems and Mercurial. It discusses how distributed version control allows for offline work and encourages forking projects. It also provides examples of using basic Mercurial commands like clone, add, commit, push, pull, merge, blame and log. The document recommends hosting projects on services like BitBucket and outlines Mercurial's workflow and useful commands.
Configuration Management in Drupal 8: A preview (DrupalCamp Alpe Adria 2014)Nuvole
The document provides an overview of configuration management in Drupal 8. It discusses how configuration is now defined and stored in files rather than the database for easier transport between environments. It outlines the process for modifying configuration on a development site, exporting changes, and importing them into production. It also looks under the hood at how configuration objects work for developers and some caveats, like configuration changes not being atomic and the risk of breaking the site during import.
Effective leaders do what they say they will do, help others succeed and feel empowered, and know when to encourage more work versus overburdening members. They admit mistakes and serve as examples by following rules without exemptions. Effective leaders solve problems fairly and communicate consistently, clearly, and concisely while keeping their temper in check. They dress for success, practice what they preach, and let God guide them.
Activity notifications allow users to be notified of changes to tickets. They are configured by creating activity associations between ticket attributes and activity types, object contact notifications to specify additional interested users, and notification methods to determine how notifications are delivered such as by email or FAX. The activity notifications then generate notifications when associated ticket attributes change based on the configured activity associations and deliver them to interested users using the specified notification methods.
How to be an effective and perfect leaderLloyd Celeste
How to be an effective and perfect leader is a presentation which shares some of the most important traits of a leader based on the books and teachings of worlds most known leadership author like John Maxwell, Robert Greenleaf and Stephen Covey.
Do you want to be a leader? Find out the Habits of Effective Leader.
Configuration management is used to track changes made to software systems over time. It involves planning for change management and version/release management. The objectives of configuration management are to control costs of changes and maintain evolving software products. It defines procedures for tracking changes, managing versions and releases, and building systems from components.
Mobility, Self Service and Knowledge Management: A Modern Approach to End-Use...CA Technologies
Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers. The reality is that they are not nearly adopted as much as they should be to achieve the expected business value inherent in their use. In this presentation see what is possible today, how to reap the benefits and value and see them in action.
For more information on CA Service Management solutions, please visit: http://bit.ly/1wEnPhz
ITIL For Those Who Don't Have The Time
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.
Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.
Why Monitoring Sucks and what Configuration Management can do about itJames Turnbull
We're slowly starting to see Configuration Management become a default rather than an exception. Increasingly large numbers of organizations see CM as a requirement and not an extra. Sadly we don't see this maturity reflected in the monitoring world. Change has been slow, we're often not monitoring the right things or the right places and environments remain heavily manual.
So why hasn't monitoring advanced at the same pace as CM? What's different about it? More importantly, what can we do about it?
Having the right information at your fingertips at exactly the right moment to get that project approved is critical. Static dashboards are no longer acceptable. This presentation shows how to build an ITSM dashboard, then change it is seconds, seeing the power and value that advanced reporting and dashboards bring to ITSM.
Learn more about CA Service Managment solutions at http://bit.ly/1wEnPhz
Configuration management (CM) is a field of management that focuses on establishing and maintaining consistency of a system's or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.[1] For information assurance, CM can be defined as the management of security features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system.
scmGalaxy.com is dedicated to software configuration, build and Release management. This covers CVS, VSS (Visual Source Safe),Perforce, SVN(Subversion) MKS Integrity, ClearCase,TFS,CM Synergy, Best Practices ,AnthillPro, Apache Ant, Maven, Bamboo, Cruise Control and many more tools.
Without effective leadership, an organization will cease to function properly and move forward as the core values and vision will not be understood or lived out by its people. Good leadership ensures everyone understands their role and input without needing constant supervision, and views change as an opportunity rather than a threat by maintaining sustainability across generations through shared values and partnerships. Most importantly, good leadership's impact and results are achieved in a way that continues positively impacting the organization for a long time after the leader has left.
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
This document discusses key IT service metrics that can help Acme Entertainment improve their IT service desk. It recommends that Acme focus on three key metrics: service level agreements (SLAs) to set expectations for users, load metrics to understand ticket volumes and hotspots, and customer satisfaction surveys (CSAT) to measure user happiness. Following these metrics could help Acme reduce ticket volumes through improved problem management, meet realistic SLAs for transparency, increase customer satisfaction without needing more staff.
Integrate Infrastructure Configuration Management with Release Automation for...CA Technologies
If you are using an infrastructure configuration management solution, and wondering how it fits with your Release Automation strategy, this session is for you.
Join us while we discuss how to get the most out of solutions like Chef and Puppet as part of your overall Continuous Delivery tool chain. Configuration Management solutions provide distinct capabilities to manage your infrastructure and can provide tremendous value alongside a release orchestration and automation solution like CA Release Automation.
In this session, we will demonstrate and discuss the unique strengths and overlapping capabilities of each solution and layout guidelines to help you determine the proper tool for each stage.
For more information, please visit http://cainc.to/Nv2VOe
CA Service Desk Administrator Guide with ExamplesArshad Havaldar
This document is an instructor guide for a Computer Associates course on administering Unicenter Service Desk. It includes information on:
- The role of a Unicenter Service Desk administrator and the architecture of Unicenter Service Desk, including the physical database layer, logical database layer, object layer, and client layer.
- Starting and stopping Unicenter Service Desk processes.
- Exploring the Unicenter Service Desk web client administration page.
- Establishing the business data structure in Unicenter Service Desk, including creating reference, configuration item support, and transactional record support data.
- Implementing security in Unicenter Service Desk, including
10 things you need to STOP doing in your IT service deskFreshservice
When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster.
10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com
CA has released several new versions and value packs for its CA Service Desk Manager and CA Service Catalog products since 2012 that provide new features and business value. The releases focus on improving the user experience, increasing automation and self-service capabilities, enhancing decision making through advanced reporting, and integrating additional technologies like mobility and collaboration. Upgrading allows organizations to benefit from increased user satisfaction, productivity gains, lower costs of ownership, and reduced business risks. CA also provides services to help customers plan and execute migrations to newer releases.
ITIL For Those Who Don't Have The Time
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.
Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.
Why Monitoring Sucks and what Configuration Management can do about itJames Turnbull
We're slowly starting to see Configuration Management become a default rather than an exception. Increasingly large numbers of organizations see CM as a requirement and not an extra. Sadly we don't see this maturity reflected in the monitoring world. Change has been slow, we're often not monitoring the right things or the right places and environments remain heavily manual.
So why hasn't monitoring advanced at the same pace as CM? What's different about it? More importantly, what can we do about it?
Having the right information at your fingertips at exactly the right moment to get that project approved is critical. Static dashboards are no longer acceptable. This presentation shows how to build an ITSM dashboard, then change it is seconds, seeing the power and value that advanced reporting and dashboards bring to ITSM.
Learn more about CA Service Managment solutions at http://bit.ly/1wEnPhz
Configuration management (CM) is a field of management that focuses on establishing and maintaining consistency of a system's or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.[1] For information assurance, CM can be defined as the management of security features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system.
scmGalaxy.com is dedicated to software configuration, build and Release management. This covers CVS, VSS (Visual Source Safe),Perforce, SVN(Subversion) MKS Integrity, ClearCase,TFS,CM Synergy, Best Practices ,AnthillPro, Apache Ant, Maven, Bamboo, Cruise Control and many more tools.
Without effective leadership, an organization will cease to function properly and move forward as the core values and vision will not be understood or lived out by its people. Good leadership ensures everyone understands their role and input without needing constant supervision, and views change as an opportunity rather than a threat by maintaining sustainability across generations through shared values and partnerships. Most importantly, good leadership's impact and results are achieved in a way that continues positively impacting the organization for a long time after the leader has left.
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
This document discusses key IT service metrics that can help Acme Entertainment improve their IT service desk. It recommends that Acme focus on three key metrics: service level agreements (SLAs) to set expectations for users, load metrics to understand ticket volumes and hotspots, and customer satisfaction surveys (CSAT) to measure user happiness. Following these metrics could help Acme reduce ticket volumes through improved problem management, meet realistic SLAs for transparency, increase customer satisfaction without needing more staff.
Integrate Infrastructure Configuration Management with Release Automation for...CA Technologies
If you are using an infrastructure configuration management solution, and wondering how it fits with your Release Automation strategy, this session is for you.
Join us while we discuss how to get the most out of solutions like Chef and Puppet as part of your overall Continuous Delivery tool chain. Configuration Management solutions provide distinct capabilities to manage your infrastructure and can provide tremendous value alongside a release orchestration and automation solution like CA Release Automation.
In this session, we will demonstrate and discuss the unique strengths and overlapping capabilities of each solution and layout guidelines to help you determine the proper tool for each stage.
For more information, please visit http://cainc.to/Nv2VOe
CA Service Desk Administrator Guide with ExamplesArshad Havaldar
This document is an instructor guide for a Computer Associates course on administering Unicenter Service Desk. It includes information on:
- The role of a Unicenter Service Desk administrator and the architecture of Unicenter Service Desk, including the physical database layer, logical database layer, object layer, and client layer.
- Starting and stopping Unicenter Service Desk processes.
- Exploring the Unicenter Service Desk web client administration page.
- Establishing the business data structure in Unicenter Service Desk, including creating reference, configuration item support, and transactional record support data.
- Implementing security in Unicenter Service Desk, including
10 things you need to STOP doing in your IT service deskFreshservice
When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster.
10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com
CA has released several new versions and value packs for its CA Service Desk Manager and CA Service Catalog products since 2012 that provide new features and business value. The releases focus on improving the user experience, increasing automation and self-service capabilities, enhancing decision making through advanced reporting, and integrating additional technologies like mobility and collaboration. Upgrading allows organizations to benefit from increased user satisfaction, productivity gains, lower costs of ownership, and reduced business risks. CA also provides services to help customers plan and execute migrations to newer releases.
1. The Ins And Outs Of Company Leadership
It isn't always easy being a good leader. You must be disciplined and understand what qualities
respected leaders have. You should know what, how and why about being a good leader.
It is not effective to be a leader if you are not able to set a good example for others. You cannot sit
around giving out orders and expecting people to follow then if they don't have respect for you. The
best way to earn respect is being a positive role model to others.
Honesty is one of the most important qualities in a good leader. You should always lead people
toward the right thing, as a leader. As an honest leader, your direction will be understood and
trusted. Being honest with your team also encourages everyone else to have the same high
standards.
Create company-wide goals. Use annual goals to motivate your employees to strive for greatness.
Don't just set them up and let them disappear over the year. Hold meetings about goals, and ensure
that everyone is accountable for their actions.
In order to be a great leader, you must be able to communicate your vision to your team. Explain
clearly what the common goal is, and instill a vision of success motivating employees to work
overtime in the group. Getting everyone working together on something they all believe in cements
your leadership role in the group.
When you're trying to be a good business
leader, you'll need to be able to make
difficult decisions. When making a difficult
decision, you should understand the
consequences and outcome of your
decision. When making a decision, you
should always consider what is going to be
best for your business, not just for certain
people or yourself.
Try to provide incentives for doing good
work. Everyone may already have a salary,
but small incentives make things a lot
more fun and productive. If your employee
goes way above their call of duty, make
sure they see that you see that and try
encouraging that with a type of gift or
bonus. Top leaders know that this can be
quite effective.
2. How you behave will directly effect how your employees conduct themselves in the office. A leader
that is hostile and aggressive can expect a combative atmosphere and lack of trust in the workplace.
By displaying confidence and remaining calm in tense situations you set an positive example for your
employees to follow.
Listen to your team members. They may have new product ideas if know ways to increase
productivity. Accept critical feedback
http://www.ama-assn.org/ama/pub/advocacy/topics/health-information-technology/medicare-medicai
d-incentive-programs.page and use it as a tool to improve your abilities. Acknowledging issues and
trying to find solutions lets them feel like they are able to trust you.
As a leader, it is necessary to maintain an optimistic attitude in the workplace. Displaying a lack of
confidence and expressing doubts about your team's chances of success is not the way to motivate
your team. You can't expect to receive their best effort if they feel they are doomed to fail.
Be aware that there is always more to learn. Just because you are leading a team does not mean you
know everything there is to know. Be willing to learn from others, including the rest of your team.
They will appreciate the chance to show their own skills, and you will learn new things.
To be an effective leader, it's important to show employees you want to listen to them, and care
about asking for their feedback as well. They might have ideas for improving current products or
ideas for new ones. Don't wait to ask for the employees you have to give you their opinions because
you're afraid of getting criticized. Understanding things from a workers perspective can help your
success, as well.
Charismatic leaders have a powerful ability to attract and inspire other members of the group. One
of the most effective tools of the charismatic leader is a tendency to view and describe risk as highly
attractive. By tackling risky projects, they incentives appear courageous and engaged. These
qualities serve to further highlight the powerful pull of a charismatic leader.
Create an atmosphere that people will enjoy working in. While you want to be stern and in charge,
you also have to do everything you can to make sure your team is productive. If the environment is
pleasant, people will be more likely to love the place where they work.
Offer occasional rewards to your employees. These do not have to be high dollar items, even a
certificate of recognition will do. Everyone needs to feel valued, and rewards can help your
employees to understand how much you appreciate their efforts. This will encourage people on your
team to work harder and put their best foot forward.
Learn the difference between a good leader and a transformational leader. As a good leader, you are
successful in your efforts to coordinate and direct others. As a transformational leader, you
coordinate and direct others in ways that are capable of bringing about significant changes in the
organization. The effects of good leadership are short-term, whereas transformational leadership is
strategic in the long run.
Recognize employees who do well. Publicly recognizing team members provides a much needed
boost of confidence and will also help encourage future participation and efforts. You don't have to
have a big formal award, simply acknowledging and praising your employees as part of your day can
go a long way to boost morale.
Work hard to develop your team. Leadership is never about taking over on every task. It is about
3. delegating effectively and developing the individual skills of your team to help everyone work more
effectively. Realize this and you will help your organization to get more things done in a shorter
amount of time.
Don't view your mistakes as a setback. Learn from your mistakes and move forward. Use the advice
you've just been given. Leadership is all about beliefs and actions that show a confidence in your
ability to help and teach.