The document discusses the heart of DevOps. It argues that communication, teaching, training, understanding, empathy and caring for others are at the core of DevOps. The key is increasing communication and cooperation between teams to quickly deliver value.

1. The heart
of DevOps
Chris Maxwell
@WrathOfChris
Cloud Guy
Sr Systems Engineer

2. The promise of DevOps
• Increased:
• communication
• cooperation
• velocity
"Devops" by Devops.png: Rajiv.Pantderivative work: Wylve

3. The reality of DevOps
• DevOps the Theory
• DevOps the Team
• DevOps the Title
• DevOps the Job Posting
http://www.scriptrock.com/blog/devops-dave-devops-team

4. What is the heart of
DevOps?

5. Communication

6. Talk a lot, then talk some more
Talking

7. Do it and show it
Teaching

8. Push for Practice and Discipline
Training

9. Understanding

10. No more arcane knowledge
If it can’t be committed, it shouldn’t be done
Give away knowledge and experience

11. Make them similar
Connect them together
Build many simple things

12. First we make it work
Then we make you understand it
Because you have to use it
Understandability beats
efficiency and correctness

13. Empathy

14. – dictionary.com
“the intellectual identification with or vicarious
experiencing of the feelings, thoughts, or
attitudes of another.”

15. – me, just now
“empathy is considering another’s
perspective before implementing”

16. Choose to care about people, not about systems
Caring is a Choice

17. – paraphrase of Dev Team Member
“What would make Chris’ life easier?”

18. Care about your team
Communicate to help them Understand
Empathy

19. – Ops to Dev
– Dev to Ops
“You have to care as much as we do”

20. Chris Maxwell
I usually care as much as you do
@WrathOfChris
chris@wrathofchris.com