In late September, the Federal Trade Commission announced what is likely the most substantial auto dealer enforcement action in the agency’s history. While most of the FTC’s earlier cases have focused solely on dealer advertising, this action against 9 California dealerships alleges over a dozen different types of violations. And unlike previous cases where there were no initial monetary penalties, this time it looks like they’re seeking massive financial consequences for the dealers involved.
In this informative presentation we’ll examine each of the FTC’s latest claims in detail and discuss best practices on how your dealership can avoid being targeted by federal and state regulators. The game is changing and it pays to be prepared.
Connecticut Automotive Retailers Webinar November 8th, 2016
In late September, the Federal Trade Commission announced what is likely the most substantial auto dealer enforcement action in the agency’s history. While most of the FTC’s earlier cases have focused solely on dealer advertising, this action alleges over a dozen different types of violations. And unlike previous cases where there were no initial monetary penalties, this time it looks like they’re seeking massive financial consequences for the dealers involved.
In this informative presentation we’ll examine each of the FTC’s latest claims in detail and discuss best practices on how your dealership can avoid being targeted by federal and state regulators. The game is changing and it pays to be prepared.
Avoiding Technical Fouls:Selected Ethical Issues in Advertising, Social Media...Kevin O'Shea
Topics Addressed:
Advertising
LinkedIn
Are Facebook and Twitter Regulated Attorney Advertising?
Group Coupons or Daily Deals for Discounted Legal Services
Social Media
Liability for Posting
Responding to False Accusations/Bad Reviews
Cloud Computing
Confidentiality
Security
Employee Risks
Listservs
Connecticut Automotive Retailers Webinar November 8th, 2016
In late September, the Federal Trade Commission announced what is likely the most substantial auto dealer enforcement action in the agency’s history. While most of the FTC’s earlier cases have focused solely on dealer advertising, this action alleges over a dozen different types of violations. And unlike previous cases where there were no initial monetary penalties, this time it looks like they’re seeking massive financial consequences for the dealers involved.
In this informative presentation we’ll examine each of the FTC’s latest claims in detail and discuss best practices on how your dealership can avoid being targeted by federal and state regulators. The game is changing and it pays to be prepared.
Avoiding Technical Fouls:Selected Ethical Issues in Advertising, Social Media...Kevin O'Shea
Topics Addressed:
Advertising
LinkedIn
Are Facebook and Twitter Regulated Attorney Advertising?
Group Coupons or Daily Deals for Discounted Legal Services
Social Media
Liability for Posting
Responding to False Accusations/Bad Reviews
Cloud Computing
Confidentiality
Security
Employee Risks
Listservs
'Motor Vehicle Dealers - Your Ideal Franchise Agreement' was presented by Evan Stents at this year's AADA Convention held on Queensland's Gold Coast, Thursday 10 - Saturday 12 July, 2014.
The Consumers Legal Remedies ActPlaintiffs PerspectiveThe 5th Annual Unfair Competition Law ProgramMay 18, 2007Millennium Biltmore Hotel Los AngelesReed R. Kathrein
Hagens Berman Sobel & Shapiro LLP
Managing Partner, San Francisco Office
Three ways to produce ppi reclaim possible Tasha B. Moore
Payment protection insurance mis-selling has been a significant issue within the last few years. Different consumer groups were also conducted their investigations regarding this matter such as the Financial Services Authority and its watchdogs.
Lawsuit brought by a shareholder of Life Partners Holdings, Inc. on behalf of LPHI against the Board of Directors of LPHI, including Brian Pardo, Scott Peden, Fred Dewald, Tad Ballantyne and Harold Rafuse.
Consumer Knowledge (High Schools Presentation)Fairfax County
This presentation goes over some of the basics of consumer affairs and the important role of consumer knowledge . Defining what makes a person a consumer and why you need to be an informed consumer are focal points. Also included in the presentation are several consumer knowledge quizzes.
Vendome Real Estate Media is proud to present the top five stories from 2016 from the Commercial Tenant's Lease Insider.
Stories include:
- Make Sublet Deal Work for You
- Get Nine Protections When Leasing Property for Your Cannabis Business
- And more!
Ashley R. Dobbs, Bean, Kinney & Korman, focused on the common advertising mistakes that can get you in trouble with the law. She gave insight on how to effectively advertise without sacrificing legality.
The presentation addressed five common advertising mistakes:
• Not telling the truth: Inadvertently creating deceptive or misleading messages, or omitting necessary material
• Not carefully comparing amongst competitors: Being liable for trademark infringement if done incorrectly
• Misusing contests and sweepstakes: Laws in all 50 states regulate these practices
• Misusing children's data or medical data: Collecting and targeting the proper data when advertising to kids
• Spamming: Statutory damages await those who improperly conduct email advertising campaigns
'Motor Vehicle Dealers - Your Ideal Franchise Agreement' was presented by Evan Stents at this year's AADA Convention held on Queensland's Gold Coast, Thursday 10 - Saturday 12 July, 2014.
The Consumers Legal Remedies ActPlaintiffs PerspectiveThe 5th Annual Unfair Competition Law ProgramMay 18, 2007Millennium Biltmore Hotel Los AngelesReed R. Kathrein
Hagens Berman Sobel & Shapiro LLP
Managing Partner, San Francisco Office
Three ways to produce ppi reclaim possible Tasha B. Moore
Payment protection insurance mis-selling has been a significant issue within the last few years. Different consumer groups were also conducted their investigations regarding this matter such as the Financial Services Authority and its watchdogs.
Lawsuit brought by a shareholder of Life Partners Holdings, Inc. on behalf of LPHI against the Board of Directors of LPHI, including Brian Pardo, Scott Peden, Fred Dewald, Tad Ballantyne and Harold Rafuse.
Consumer Knowledge (High Schools Presentation)Fairfax County
This presentation goes over some of the basics of consumer affairs and the important role of consumer knowledge . Defining what makes a person a consumer and why you need to be an informed consumer are focal points. Also included in the presentation are several consumer knowledge quizzes.
Vendome Real Estate Media is proud to present the top five stories from 2016 from the Commercial Tenant's Lease Insider.
Stories include:
- Make Sublet Deal Work for You
- Get Nine Protections When Leasing Property for Your Cannabis Business
- And more!
Ashley R. Dobbs, Bean, Kinney & Korman, focused on the common advertising mistakes that can get you in trouble with the law. She gave insight on how to effectively advertise without sacrificing legality.
The presentation addressed five common advertising mistakes:
• Not telling the truth: Inadvertently creating deceptive or misleading messages, or omitting necessary material
• Not carefully comparing amongst competitors: Being liable for trademark infringement if done incorrectly
• Misusing contests and sweepstakes: Laws in all 50 states regulate these practices
• Misusing children's data or medical data: Collecting and targeting the proper data when advertising to kids
• Spamming: Statutory damages await those who improperly conduct email advertising campaigns
NABIL'S JAPAN HOMESTAY REPORT II BY MUHAMMAD NABIL LANANG ALIMAN
Hiroshima International Club
http://www.hiroshimainternational.com/
https://www.facebook.com/Hiroshima-International-161098590624982/
Unfair and Deceptive Acts and Practices Enforcement: Is your Facility at Risk?Jim Radogna
In this informative webinar, KPA F&I experts Jim Radogna and Ryan Lane will address these potential and legal pitfalls and suggest best practices for avoiding being caught up a “UDAP Trap.”
Infiniti Financial Services offers simple, flexible programs to help you acquire a new or qualified pre-owned Infiniti. Whether you're financing or leasing, IFS has attractive rates, easy terms, and the expertise to ensure a variety of financial options with services individually tailored for your convenience – a trademark of the Infiniti Total Ownership Experience.
Learn about the financing process and evaluate your financial situation using our comprehensive guide.
The Growth Engine: Superior Customer Experience in InsuranceAlex Singla
A strong customer experience gives insurers a new way to distinguish their brands in competitive markets. But it takes more than developing a mobile app or adding call center staff. It requires significant investments, relentless improvements and collaboration across customer channels and business functions, from distribution and underwriting to claims handling.
Unfair and Deceptive Acts & Practices Seminar - Chicago Automobile Trade Asso...Jim Radogna
Dealers have plenty to worry about when it comes to rules and regulations governing the industry, but perhaps the most harrowing are known as “UDAPs”.
Unfair and Deceptive Acts and Practices (UDAP) statutes are consumer protection laws that address what lawmakers consider to be “unethical” or otherwise “bad” business practices. The FTC Act and the Illinois Consumer Fraud and Deceptive Business Practices Act both prohibit unfair or deceptive acts or practices. These statutes have far-reaching implications for auto dealers because they provide for enforcement by the government to stop the practices, individual actions for damages brought by consumers who are hurt by the practices, and even criminal liability.
Dealers need to be aware that these statues are extremely broad and not only prohibit acts and practices that fall directly under the purview of specific laws, but also any other practice that is determined to be unfair or deceptive to the consumer. A behavior can be found to be unfair and deceptive and thus actionable even though it does not constitute fraud, breach of contract, or negligence under more traditional law. As a result, UDAP claims are a favorite among consumer attorneys – especially those seeking class action lawsuits.
There are a wide variety of dealer sales, F&I, and advertising practices that may be considered to be unfair or deceptive by regulators or courts. Some of these are commonly-known, while others may surprise you.
In this informative seminar we’ll address these potential legal pitfalls and suggest best practices for avoiding being caught up in a “UDAP Trap”.
This seminar is highly recommended for dealership upper management as well as sales managers, F&I personnel, sales consultants, and others – anyone who interacts with, or markets to, consumers.
Which Gov't Agencies are Targeting Auto Dealers… and How to Reduce Your ExposureJim Radogna
Discover the Top Areas for Enforcement and Penalty Currently Costing Other Dealerships a Bundle! High Risk Areas for All Dealership Departments.
When it comes to government regulation and enforcement it seems that Auto Dealerships have a huge target painted on the rooftop.
Laws and regulations impacting auto dealers are many. However, this workshop we will focus on the top enforcement threats facing most auto dealers today and how you can prepare and adjust to lessen your dealership's exposure.
You will learn:
Which Federal & State Regulators are most active in dealerships right now
The most common enforcement actions taken against dealerships today
About the specific enforcement cases and the resulting monetary damages
Specific risks for Variable Operations, Fixed Operations & Human Resources
Best Practices to Avoid these very real potential liabilities
Using Transparency as a Competitive Advantage - Winning Strategies for Today’...Jim Radogna
Auto dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising practices that they’ve been using for decades. Let’s face it, consumers have access to much more information, and choices, than ever before. In the past the dealer controlled all of the information, but today it’s just the opposite. Any information you offer is now carefully scrutinized and validated by a vast amount of online data. As a result, the likelihood of old-school sales practices backfiring has increased substantially. In this dynamic session, I’ll be discussing ways to break down deep-rooted stereotypes and embrace the transparency that consumers have been begging for. A transparent business model can greatly enhance your sales, reputation, customer retention, and bottom line. You’ll find that customers will actually be willing to spend more when they feel they’re buying from a business they can trust.
Core technology of Hyundai Motor Group's EV platform 'E-GMP'Hyundai Motor Group
What’s the force behind Hyundai Motor Group's EV performance and quality?
Maximized driving performance and quick charging time through high-density battery pack and fast charging technology and applicable to various vehicle types!
Discover more about Hyundai Motor Group’s EV platform ‘E-GMP’!
What Does the PARKTRONIC Inoperative, See Owner's Manual Message Mean for You...Autohaus Service and Sales
Learn what "PARKTRONIC Inoperative, See Owner's Manual" means for your Mercedes-Benz. This message indicates a malfunction in the parking assistance system, potentially due to sensor issues or electrical faults. Prompt attention is crucial to ensure safety and functionality. Follow steps outlined for diagnosis and repair in the owner's manual.
Comprehensive program for Agricultural Finance, the Automotive Sector, and Empowerment . We will define the full scope and provide a detailed two-week plan for identifying strategic partners in each area within Limpopo, including target areas.:
1. Agricultural : Supporting Primary and Secondary Agriculture
• Scope: Provide support solutions to enhance agricultural productivity and sustainability.
• Target Areas: Polokwane, Tzaneen, Thohoyandou, Makhado, and Giyani.
2. Automotive Sector: Partnerships with Mechanics and Panel Beater Shops
• Scope: Develop collaborations with automotive service providers to improve service quality and business operations.
• Target Areas: Polokwane, Lephalale, Mokopane, Phalaborwa, and Bela-Bela.
3. Empowerment : Focusing on Women Empowerment
• Scope: Provide business support support and training to women-owned businesses, promoting economic inclusion.
• Target Areas: Polokwane, Thohoyandou, Musina, Burgersfort, and Louis Trichardt.
We will also prioritize Industrial Economic Zone areas and their priorities.
Sign up on https://profilesmes.online/welcome/
To be eligible:
1. You must have a registered business and operate in Limpopo
2. Generate revenue
3. Sectors : Agriculture ( primary and secondary) and Automative
Women and Youth are encouraged to apply even if you don't fall in those sectors.
Ever been troubled by the blinking sign and didn’t know what to do?
Here’s a handy guide to dashboard symbols so that you’ll never be confused again!
Save them for later and save the trouble!
𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
Over the 10 years, we have gained a strong foothold in the market due to our range's high quality, competitive prices, and time-lined delivery schedules.
Symptoms like intermittent starting and key recognition errors signal potential problems with your Mercedes’ EIS. Use diagnostic steps like error code checks and spare key tests. Professional diagnosis and solutions like EIS replacement ensure safe driving. Consult a qualified technician for accurate diagnosis and repair.
Fleet management these days is next to impossible without connected vehicle solutions. Why? Well, fleet trackers and accompanying connected vehicle management solutions tend to offer quite a few hard-to-ignore benefits to fleet managers and businesses alike. Let’s check them out!
Why Is Your BMW X3 Hood Not Responding To Release CommandsDart Auto
Experiencing difficulty opening your BMW X3's hood? This guide explores potential issues like mechanical obstruction, hood release mechanism failure, electrical problems, and emergency release malfunctions. Troubleshooting tips include basic checks, clearing obstructions, applying pressure, and using the emergency release.
Things to remember while upgrading the brakes of your carjennifermiller8137
Upgrading the brakes of your car? Keep these things in mind before doing so. Additionally, start using an OBD 2 GPS tracker so that you never miss a vehicle maintenance appointment. On top of this, a car GPS tracker will also let you master good driving habits that will let you increase the operational life of your car’s brakes.
5 Warning Signs Your BMW's Intelligent Battery Sensor Needs AttentionBertini's German Motors
IBS monitors and manages your BMW’s battery performance. If it malfunctions, you will have to deal with an array of electrical issues in your vehicle. Recognize warning signs like dimming headlights, frequent battery replacements, and electrical malfunctions to address potential IBS issues promptly.
What Exactly Is The Common Rail Direct Injection System & How Does It WorkMotor Cars International
Learn about Common Rail Direct Injection (CRDi) - the revolutionary technology that has made diesel engines more efficient. Explore its workings, advantages like enhanced fuel efficiency and increased power output, along with drawbacks such as complexity and higher initial cost. Compare CRDi with traditional diesel engines and discover why it's the preferred choice for modern engines.
3. In September of 2016, the FTC charged nine California auto
dealerships and their owners with using a wide range of deceptive and
unfair sales and financing practices.
Up until now, FTC primarily charged dealers with advertising
violations
The FTC is no stranger in California – 4 of the 10 dealers cited in
2014 “Operation Steer Clear” are in California
4. Actual amount due at lease signing is $2695
$38 payment increases to $179 after first 6 months
Offer does not prominently disclose that it’s a lease
Hidden material terms with miniscule fine print or with cursory,
inconspicuous disclaimers.
5. The “See Details” link on either the website or Facebook post did
not disclose any additional material terms of the offers.
Advertised terms are not generally available to consumers, for
instance Loyalty, College Grad, certain credit scores, and financing
with captive lender
In numerous instances, even if consumers meet all of the
qualifications or restrictions, they cannot obtain the advertised
discount and price
According to the FTC, for an unqualified claim to be true, it needs to
be true for the “typical consumer”
6. The on-screen fine print reveals that the prominent terms are only
available with a large down payment that exceeds $10,000 or more
than 70% of the total vehicle price.
Examples:
A 2009 Hyundai Genesis advertised for $82 per month. The fine
print reveals a price of $15,990 and a down payment of $12,000
A 2013 Chevy Equinox advertised for $99 per month. The fine print
reveals a price of $18,995 and a down payment $13,626.
A 2013 Nissan Frontier advertised for $99 per month. The fine print
reveals a price of $17,995 and a down payment of $12,530.
A 2015 Nissan Frontier advertised for $139 per month. The fine
print reveals a price of $22,900 and a down payment of $15,990.
Another ad stated a “you pay” price that was not a purchase offer
but a pre-paid lease.
7. “We can pay off your trade-in even if you owe on a loan or lease”
“Negative equity may be added to new loan or lease balance”
disclosed in fine print
8. Some Thoughts From Regulators’ Standpoint…
A favorite mindset among regulators is that “what the large print
giveth, the small print can’t taketh away”.
The public is not under any duty to make a reasonable inquiry into
undisclosed aspects of a representation or advertisement. The burden is on
the dealer to tell the truth, the whole truth, and nothing but the truth.
A practice is deceptive even if subsequently clarified. Point of sale
disclosure is not sufficient to clarify deceptive media advertising. For
example, the claim “we’ll pay off your trade no matter what you owe” has
been found to be deceptive even though the dealer discloses that negative
equity is added to the purchase contract at the time of sale.
See dealer for details” disclaimer may not protect you as much as you
would like.
A merger clause or a contract provision that “no agreement between
salesman and customer is binding on the company” or otherwise
disclaiming oral representations does not defeat a UDAP action based on an
employee’s misrepresentations.
9. Advertisements in English, Spanish, and other languages,
making enticing claims about key terms, such as low sales
prices, low monthly payment amounts, and low down payment
amounts.
Frequently misrepresented these claims and have hidden additional
material terms that have significantly qualified or contradicted the
prominently advertised terms.
In some instances, Defendants have only provided these additional
terms in English, even when the advertisements otherwise have
been presented in another language.
10. Subjected individuals with poor credit, to deceptive,
misleading, and unfair practices when offering add-on
products and services or when arranging financing
11. “And since your job is your credit, you can get a brand-new car like
this 2014 Nissan Altima that gives you up to thirty-eight miles per
gallon for just ninety-nine dollars a month”
However, the fine print, which only appears in English, reveals that a
consumer “Must have 740 credit score and 5-year credit history” in
order to qualify for the offer, in addition to being a college graduate.
“Remember that we are going to say yes to you from the moment
you arrive. Don’t have a license? Don’t have credit? Are you worried
about the down payment on your car? Don’t worry!
Come right now and take advantage of these great offers, like our
weekend triple zero deal: zero down, zero percent interest for
seventy-two months and zero for your first monthly payment.
However, the fine print reveals that the prominently advertised
payment terms apply only to consumers who qualify for tier 1A credit.
UDAP Reality Check: Vulnerable consumers are often specially
considered in UDAP claims (including elderly, credit-challenged, and
non-English proficient)
12. Approving deals to customers with risky credit before bank
financing had been secured in order to increase their sales
numbers knowing that the dealership was not going to be able
to secure bank financing on the offered terms. Such tactics are
often known as “yo-yo practices.”
Even after consumers have signed a contract and driven the
vehicles off Defendants’ lots, Defendants have used deceptive and
unfair tactics to pressure consumers to agree to different financing
terms such as higher interest rates, and additional down payments.
Representing to consumers that they must sign the new contract
when dealers failed to assign financing
13. Where a consumer has refused unlawful demands to sign a
new contract or to return the vehicle, dealers have falsely
represented that consumers will be liable for legal action,
including lawsuits, repossession, or criminal arrest for a stolen
vehicle.
14. Refusing to return the consumer’s down payment or trade-in
vehicle
Where dealers have not assigned financing and have sent notice
cancelling the deal, dealers represented that they are not required
to return any consideration provided by the consumer, including
any down payment or trade-in vehicle.
15. Having consumers’ vehicles repossessed where consumers
had valid, binding contracts
How was the 10 day rescission notification handled?
16. Deceptively claimed that add-on products are required as a
condition of the purchase or financing of the vehicle or will
improve consumers’ chances of obtaining financing.
Offered one consumer a contract with a 5.05% APR, instead of
11.99%, but had represented that the financing company required
her to purchase a warranty to receive the lower APR
Required consumer to purchase GAP to obtain better financing
Required consumer to buy a $900 protection plan to purchase the
vehicle
17. Selecting and preprinting add-on products on the sales and
financing forms, such as the F&I product menus, pre-contract
disclosures and the contract, before discussing or presenting
them to the consumer.
18. Packed additional charges for add-on products and service
into the amount financed without consumers’ informed
consent
Included a VIN etching fee in their contract that the customer did
not authorize
Added a service contract that the consumer was not told about and
did not want to purchase.
Charged for add-on products that the consumers had rejected
Telling consumers that they could cancel the add-on products
within a specified time for a refund and failing to process the
paperwork or have claiming to have lost the paperwork, resulting in
delayed cancellations or lower refund payments
19. Telling consumers that they would not be charged the cost of
the add-on products when in fact they were
Promised consumers two years of free oil changes and tire
rotations if thy purchased the vehicle then charged the consumers
for pre-paid maintenance agreements
UDAP Reality Check: A statement or omission may convey more
than one reasonable meaning, and if one of those meanings is
deceptive, it violates UDAP statutes. A good example would be where
a dealer employee claims that a service contract is “included” in a
payment quote. A reasonable meaning to a consumer is that
“included” means “free” or “at no additional cost.”
20. Rushing consumers through the closing process and simply
indicating to consumers where to sign in a stack of lengthy,
complex, highly technical documents presented at the close of
a long financing process after an already lengthy process of
selecting a car and negotiating over its price.
Obtaining consumer signatures purporting to indicate assent to
purchase add-on products even though consumers did not, in fact,
authorize the purchase.
Requiring consumers to sign for GAP and service contracts
regardless of whether the consumers were actually purchasing the
add-on products.
Having consumers sign blank documents
Myth Busted: A common
misconception is that only
written agreements are
enforceable and oral
agreements are irrelevant
once the customer signs a
contract.
UDAP Reality Check:
Disclosure of important
missing information just as
the contract is being signed
does not prevent the
previous failure to disclose
from being deceptive
21. Dealership employees and their families posting positive, five-
star reviews of the dealerships on websites that deceptively
purport to be objective or independent.
22. Why Did the FTC Target These Particular Dealers?
Consumer Complaints
Information From Former Employees
HOWEVER… No customer complaints are necessary and even
inadvertent violations are actionable
23. The FTC is requesting that the court assess the following penalties
against the dealers:
Permanent injunctive relief to prevent future violations of the FTC Act, TILA,
Regulation Z, the CLA, and Regulation M
Relief to redress injury to consumers
Rescission or reformation of contracts
Restitution to consumers
Refund of monies paid
Disgorgement of ill-gotten monies
FTC’s costs and legal fees
Any additional relief as the Court may determine to be just and proper
FTC’s maximum penalty increased from $16k to $40k per violation on August
1st
Penalties can be assessed per violation, per day
Dealership owners named personally in addition to their companies
Punitive damages are not insurable in California and insurance companies
could fight payment of other penalties under the concept of “intentional wrong
acts”
What is the Potential Cost to These Dealers?
24. Common Liability Policy exclusions:
Intentional wrongful acts
Gaining of any profit or advantage to which you are not legally
entitled
Claims arising out of false advertising or misrepresentation in
advertising
Unfair or deceptive business practices, or violations of any
consumer protection laws
Claims against you that are brought by or on behalf of any federal,
state or local government agency
Claims arising out of the same wrongful act or series of continuous,
repeated or related wrongful acts, alleging the same or similar
facts
And what is the cost in reputation damage???
25.
26. Thanks For Attending!
More Questions? Please Contact:
Bill Hanyak
bhanyak@collegeofautomotive.com
(714) 755-6759