Connectability believes that successful IT management requires well-defined, repeatable processes. They have developed comprehensive process documents that technicians must follow for any work, including completing checklists that managers review. Connectability also supports multiple platforms including Windows, Mac, Linux, UNIX, and mobile devices. Additionally, they focus on delivering excellent customer service and ensuring users feel their concerns are addressed professionally and promptly through staff training.

1. 1. Process:
Many companies can “fix computers.” But managing an IT infrastructure, particularly one of significant size,
requires more than just technical skill. At Connectability, we believe that IT management requires clearly
defined, repeatable and predictable processes in order to be successful. Otherwise, it is simply haphazard
guesswork. Our team is constantly developing, refining and re-examining a comprehensive set of process
documents that we use for everything from installing a new workstation to performing a site survey or re-
engineering an entire network. Before any work gets done, the assigned technical specialist reviews a written
checklist that must be followed to the letter. And before a task can be marked as finished, that checklist has to
be completed, signed and reviewed by a manager.
2. Multi-Platform Support:
We also believe that our customers need to have access to the most appropriate technology for every
requirement. That means that we cannot be tied to any one vendor or technology base. While many of our
competitors support only Windows or only Mac, Connectability has been supporting both platforms since
our inception in 1995. Connectability was also an early pioneer with Linux, deploying it in commercial
environments as early as 1995, years before it entered widespread use. We also have extensive experience in
UNIX and a broad array of communications technologies. And finally, our technical staff are fully versed in all
of the most popular mobile technologies, including: iPhone, iPad, Android and BlackBerry.
3. The Service Experience:
We believe that technical competence is only one piece - albeit an important one - of the IT support “puzzle.”
The elephant-in-the-room is what we call the Service Experience. For Connectability, it’s not enough just to
fix a technical problem. A key piece of our service process is to ensure that every user feels that he or she is
receiving a professional, polite and prompt response and that their concerns are taken seriously. We work
constantly with our technical staff to ensure that they receive the training and ongoing coaching required to
deliver this level of service. We also offer strict Service Guarantees to ensure that we are delivering on our
commitment to quality customer service.
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1020 Lawrence Avenue West, Suite 305
Toronto, ON, M6A 1C8
www.connectability.com
416.966.3306
the connectability difference
There are many companies offering IT services and it’s often
very difficult to differentiate between hype and reality. Here are
three key factors that make Connectability different:
Excellence in IT
support since 1995