The balanced scorecard (bsc)

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The Balanced Scorecard (BSC) is a strategic planning and management system that was created by researchers Robert Kaplan and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance. The BSC translates an organization's mission and strategy into a comprehensive set of performance measures across four perspectives: financial, customer, internal business processes, and learning and growth.

Business Technology

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The Balanced Scorecard is a strategic planning and management system that monitors organizational performance against strategic goals. It was developed in the 1990s to provide a more balanced view of organizational performance than traditional financial measures. The Balanced Scorecard approach uses four perspectives - financial, customer, internal business processes, and learning and growth - to align business activities with an organization's strategic vision. Key to successful implementation is executive commitment, involvement of managers and employees, effective communication, and viewing it as a long-term change rather than a short-term project.

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The document discusses the balanced scorecard (BSC) framework. It provides a brief history of the BSC, noting that it was developed by Kaplan and Norton in the 1990s to link strategy with performance. The BSC uses four perspectives - financial, customer, internal processes, and learning and growth. It integrates strategic objectives and measures across these perspectives to monitor organizational performance and ensure goals are met. The document then provides an example of how a company developed its strategy map and objectives across each BSC perspective, along with related measures and targets.

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This document provides templates and resources for creating balanced scorecards, including over 40 PowerPoint template slides, an Excel template, templates for key performance indicators, and information on a Balanced Scorecard Designer software tool. The templates allow users to easily design and customize balanced scorecards across various perspectives like finance, customers, internal processes, and education.

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A Balanced Scorecard is not positioned as a quality control tool, but regularly I see among our users efforts to integrate quality-related metrics into their Balanced Scorecards, or simply create a KPI scorecards with a bulk of different quality indicators. I've compiled the list of 10 best practices that we've learned from these cases. As always, I'd like to hear your opinion. Do you use quality indicators on your business scorecard? Based on: http://www.bscdesigner.com/10-tips-about-using-business-scorecard-and-kpis-for-ongoing-quality-control.htm

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The balanced scorecard (bsc)

1. Balanced Scorecard 54120804101 3005106)  

2. The Banlanced Scorecard (BSC  

3. » Balanced Scorecard ……… Balanced Scorecard BSC Strategic Implementation)  

4. » BSC BSC Professor Robert Kaplan Dr.David Norton  

5. » BSC Perspectives)  

6. » BSC • Financial Perspective ) • Customer Perspective ) • Internal Process Perspective ) • Learning and Growth Perspective ) Balanced Scorecard BSC BSC  

7. » Balanced Scorecard • • • • •  

8. » BSC BSC Kaplan Norton perspectives) • Financial Perspective ) • Customer Perspective )  

9. » BSC • Internal Process Perspective ) Process • Learning and Growth Perspective ) Input )  

10. » Objectives) • •  

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12. Measures Key Performance Indicators : KPI ) • •  

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14. Target ) • • • •  

15. Initiatives ) Initiatives ) Initiatives ) BSC  

16. Baseline Data )  

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18. Cause and Effect)   BSC