Companies no longer follow traditional hierarchical organizational structures and instead value hands-on, practical knowledge over abstract authority. Command-and-control management styles foster bureaucracy, abuse of power, and paranoia, limiting employees' ability to contribute. Paranoia kills open conversation within companies and with customers, which is necessary for business success. For most companies, internal communication and communication with the market are not effective due to outdated notions of top-down control rather than collaboration. New approaches that generate trust with knowledge workers and markets are needed to replace command-and-control policies that are toxic and counterproductive.

1. The 95 thesis (50-56) Vertsol