Team Fishel has over 75 years of experience providing utility construction and network installation services. They pride themselves on their high performance employees, commitment to quality work at fair prices, and enduring values established by the founder. These values include responsiveness to customers' needs, flexibility to complete unique projects, dependability to deliver on commitments, and a focus on jobsite safety. Team Fishel aims to be the best choice for customers' utility and network installation needs through excellent pre-planning and a focus on building long-term relationships.
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Service Challenge & Opportunity is designed to frontline customer services staff. The programme is distributed the annual survey from Hong Kong Association of Customer Services Excellence (HKACE) to ensure frontline customer services staff understood the challenges and opportunities of the customer service industry in Hong Kong.
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2. You might recognize Team Fishel
as an outstanding provider of utility
construction and network installation
services. After all, we’ve been
working for more than 75 years
to help Customers in telecom and
broadband cable, electric power
distribution, gas distribution and
data center build-outs. While
we’ve made our mark in each of
those industries, there is much
more to the Team Fishel story!
Why Team Fishel
3. In 1936 Ken Fishel founded our
company with strong values and
a firm commitment. He believed
in hiring the best workers, treating
them fairly, and giving them every
opportunity to excel. Today we call
those employees Teammates –
High Performance Teammates.
Now more than 1500 strong, they
are Team Fishel’s backbone and, in
conjunction with our Customers,
the primary reason for our success.
Fishelosophy…our enduring Commitment
4. Ken Fishel also promised Customers
a high quality job at a fair price. We
stand by that commitment today. The
promise of high quality and fair price
assures that we offer every Customer
our best price for the job at hand.
That means providing the right
Teammates, the proper equipment
and the skills needed to meet each
Customer’s requirements and exceed
their expectations. Ken Fishel’s values
have guided Team Fishel for more
than 75 years. They work for our
Customers and they work for us.
Some might call it smart business.
We call it Fishelosophy.
Fishelosophy…our enduring Commitment
5. “Your Best Choice for Utility
Construction and Network
Installation”… we make that
pledge with confidence
because it’s supported with
values that define our company.
Values including “Responsive”,
“Flexible”, “Dependable” and
“Accident Free” comprise
Team Fishel’s greatest strength.
They make us unique and we
work hard to live up to them
every day.
Why we are the Best Choice
6. Responsiveness
At Team Fishel responsiveness begins
with a proactive celebration of every
Customer – knowing them well, listening
to their needs and understanding their
expectations. We identify what needs to
be done, develop a sound project plan,
and get to work. Our Teammates perform
above and beyond the job requirements.
That’s the norm rather than the exception
and it makes a real difference. Their
efforts minimize service outages, get
the Customers back in business quickly,
and assure prompt attention to any
questions or problems. It’s the difference
between acceptable performance and
High Performance.
Some call it responsiveness.
We call it Service Excellence.
the Best Choice
7. Flexibility
Utility construction and network
installation projects come in all shapes
and sizes. Whether running fiber-to-
the-home in a residential subdivision,
installing conduit 20 feet beneath
downtown Houston, or building out
a state-of-the-art data center, every
job has specific requirements and
unique challenges. When it comes
to construction solutions, Team Fishel
realizes that one size simply doesn’t
fit for all Customers. So we offer
scalable solutions that match your
project parameters and fit your budget.
Some call it flexibility. We call it the
ease of working with Team Fishel.
the Best Choice
8. Dependability
Dependability – something or someone
that you can always count on. At Team
Fishel, it’s a prerequisite for providing
excellent Customer service. Whether
replacing gas distribution lines under a
Master Contract or responding to storm
restoration needs after a hurricane, we
do what we say we’re going to do – on
time, within budget and with no surprises.
You can count on us to plan the work
efficiently and put the right Teammates
and equipment in the right place,
at the right time.
Some call it dependability.
We call it being there when
you need us.
the Best Choice
9. Jobsite Safety
Being Accident Free is a
core value at Team Fishel.
It’s a highly visible part of
our culture that is reinforced
continually in every Teammate,
whether they’ve been with us
for one day or 30 years.
While jobsite safety is a basic
expectation of every Customer,
we pursue it aggressively,
striving for no injuries, no site
damage and no equipment
accidents – ever. All Teammates
share responsibility. To be the
Best contractor, we must be
the Safest.
Some call it a commitment to
jobsite safety. We call it being
Accident Free.
the Best Choice
10. Pre-Job Planning
Utility construction and network
installation is a complex business.
It is Team Fishel’s job to simplify the
complex and that begins with sound
pre-project planning. We communicate
effectively with each Customer to
accurately identify and understand
their needs. We then allocate the best
resources, selecting the Teammates,
skill sets, technology and equipment
needed for the job at hand. And we
pay close attention to the details
because smart pre-planning saves
time and money while reducing the
potential for problems during project
execution.
Some call it comprehensive pre-job
planning. We call it building it better
than we bid it.
the Best Choice
11. Longevity
Long term Customer relationships
evolve from communication, respect,
trust, performance and a commitment
to service excellence. Team Fishel
works hard to build relationships
that last and we are immensely proud
of our track record. We’ve had the
privilege of working with many
Customers for a very long time,
some for more than 25 years. We
give them our best and in turn
have earned their trust.
Some call it longevity or sustainability.
We call it Celebrating the Customer.
the Best Choice
12. Team Fishel wants to be your Best Choice!
You have many choices today for utility
construction and network installation
providers. As you evaluate the options,
we ask you to consider the special strengths
that make Team Fishel unique!
• We are dedicated to Service Excellence.
• We are exceptionally easy to work with.
• We are always there when you need us.
• We strive to be ACCIDENT FREE.
• We build it better than we bid it.
• We celebrate every Customer every day.
We are your Best Choice for Utility
Construction and Network Installation.
Let’s get together to discuss your
next project!
teamfishel.com • 800-FISHEL-1