Textocracy is a service that automatically captures, analyzes, and displays customer feedback data from mobile phones 24/7 in order to gain a more complete understanding of customer opinions. It aims to address issues with current feedback options like not being able to provide feedback over the phone, forgetting to provide feedback later, or not wanting to use data or login to provide feedback. Textocracy collects a high volume of anonymous customer voice data to fill in gaps left by traditional feedback methods.