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TESTutor.com
The innovative marketplace matching tutors
with students for online university tests (SAT,
ACT, GRE, GMAT) preparation, tapping the
market of affordable professional non-US
tutors, and applying proven methodology of
'Russian School of Mathematics' in
quantitative and scientific training
Summary
• $4 billion + highly fragmented market with mostly
offline services;
• Untapped source of affordable, professional tutors
and teachers outside US;
• The team's over 30 years of experience in tests
preparation market
$4billion
highly
fragmented
market with
mostly offline
services
Problem
Students and their parents have difficulty choosing the right
program for standardized academic tests preparation:
• prepackaged courses lack personalized approach;
• professional personal tutors are expensive;
• no smart choice of tutors;
• offline classes and tutoring sessions are tied to location, causing lack of choice
and logistical difficulties;
• online tutoring services are underdeveloped and lack focus;
Many professional affordable tutors are unavailable
for offline tutoring:
• Non-US tutors;
• US tutors outside of metropolitan areas, or available only
limited amount of time;
Solution
For Students:
• professionalism – highly professional tutors with more
than 10 years’ experience
• affordable prices - $10-$25/h outside US vs $30-
$80/h in US;
• Smart matching algorithm - to match student's needs
with tutor's expertise;
• increase satisfaction - progress monitoring system;
tutors can be replaced during a course;
For Tutors:
• growth of business - expanded ability to reach students;
• professional qualification, testing and training for specific
tasks and tests to ensure highest quality of their service;
• reliable payment processing taking care of cross-border
transactions hassle;
Product
Technology
• Yii2 fast framework;
• Integration with Google product line:
Auth API, Calendar API, Hangouts API;
• Deep integration with social networks facilitating
proprietary smart-matching system to match students
with tutors.
0
Business Model
Monetization:
• Commission on successfully completed tutoring
sessions (30%);
• Unused sessions in prepaid blocks of sessions are
recognized as TESTutor's revenue;
• Additional revenue streams (supplemental materials,
third-parties sales and promotions, advertisement) for
later stage development
System:
• Smart matching, scheduling and notifications;
• Payment processing;
• Monitoring of sessions and progress including video
streaming and recording;
3%
commission
on successfully
completed tutoring
sessions
Market
* Reported for Service Providers with 20+ staff, no individual tutoring. Source: TechNavio, 2015
** Assumption
*** Source: National Center for Education Statistics
$4 billion tests preparation market in 2015, growth at ~2% annually,
expected to reach $4.3 billion in 2019*
$3.9 billion* reported in
2014
~$4 billion unreported**
~$8blntotaltest
prepmarket(TAM)
University exams prep,
~50% or $4 billion (SAM)
20 million students enrolled
in US Universities in 2014***
¼ - ~5 million enter programs
X
$800 – average preparation
expense
University exams, ~$4
billion (SAM)
Top-down Bottom-up
Competition
Skills training Test Preparation
MultipleareasAcademic
Market is competitive, but only a few focused players in Academic Tests preparation market. We
see WyzAnt, Thumbtack and Verbling as the new growth leaders to watch closely.
Competition (Academic)
Expensive Affordable
Amateurs,part-timersProfessionals
No purely-online Academic Tests preparation players
Lessons from Other Cases
TESTutor’s team is learning from the mistakes of its predecessors:
Marketplace for tutoring services. Shut down and
acquired by WyzAnt in 2013
Marketplace for home cleaning services.
Shut down in 2015
• Inconsistent product - standards of service:
– Could not provide training to contractor
cleaners;
– Low price model attracted low-level
servicemen;
• Low retention rates, focus on high growth
numbers at all costs :
– Attracting customers by offering large
discounts (value destructive, minimal
loyalty);
– High commissions %%, customers and
cleaners motivated to stick direct deals;
• Legal problems with contractors:
– Cleaners sued to be reclassified into
employees
• Low retention rates:
– Relying on single channel (SEO) – low quality
traffic;
– Relying too much on Google algorithm –
vulnerability of traffic to external forces;
– Customers struck direct deals with tutors
bypassing Tutorspree after initial contact
• Miscalculation of market:
– Parents did not trust online profiles and chats
to interact;
– Fewer classes completed – lower LTVC;
– Struggling in the largest and most congested
local markets;
• Management issues
TESTutor’s Advantages
• Narrow focus – no distraction:
₋ Online only;
₋ Only most common standardized tests (SAT, ACT, GMAT);
₋ Narrow Target Auditory (Students entering undergraduate
programs; Tutors preferring flexibility in location and time);
• Professional tutors from outside of US;
₋ Affordably priced;
₋ Low risk of US employment litigation;
₋ Low risk of customers’ bypassing TESTutor after initial
contact;
• Methodology of ‘Russian Academic Math and Physics
School’ for math tests preparation;
• Over 30 years Founders’ experience in test preparation
market;
• Asset-light base – no offline infrastructure to maintain;
Growth Strategy
1 3
2 4
Product Development:
• full-service online platform with
sessions-handling capabilities,
monitoring of progress, video
streaming and recording;
• students' and tutors' ledge books;
Attracting tutors
• SEM, SEO;
• Social networks and blogs;
• Incentive programs;
• Job-sites parcing;
• Context advertising;
Attracting students:
• Virus advertisement;
• Aggressive smart remarketing;
• SEM, SEO;
• Social networks and blogs;
• Word of mouth, free incentives;
• Volume, loyalty discounts;
Customer Service
development
Milestones
Completed 12 months 24 months
Business Development
•Trademark
•Website/Platform
Product Development
•Tests offered: SAT, ACT, GRE,
GMAT.
•Website/Platform
•MVP
•Design Library
Operations
•Executive Team, including CTO
•Platform
Milestone Cost
$100,000
Business Development
• $300k Revenue
• 450 clients
• 50 blogger relationships
•Product Development
•Develop in-house video
platform
•Social Networks Integration
•Prepare for 20 tests
Operations
•Office
•Team (8 members)
•Cloud server, reliable
Milestone Cost
$500,000
Business Development
• $1,750k Revenue
• 3,000 paying clients
Product Development
• Multi-country platform
• Smart search and
matching algorithms
• Prepare for 30 tests
Operations
•Server
•Office
•Team (15 members)
Milestone Cost
$3,000,000
Forecast
Year 2015 2016 2017 2018 2019 2020
Paying Clients 38 2,910 29,820 102,571 191,855 260,945
Staff 7 19 36 65 101 121
Revenue* 23 1,746 17,892 61,543 115,113 156,567
Cash Flow* -144 -624 1,945 8,932 17,303 23,630
*Financial figures in $’000
-5,000
45,000
95,000
145,000
195,000
245,000
295,000
-5,000
45,000
95,000
145,000
195,000
2015 2016 2017 2018 2019 2020
Rev and CF, $'000 (LHS), and Clients (RHS)
Paying Clients Revenue* Cash Flow*
Team
Vyacheslav
Davidenko
(CEO, Founder)
25 years of
Entrepreneurial
experience, including
17 years with
education and
tutoring; Started 6
businesses and had 2
exits; 8 yrs in
Investments and
Wealth Management;
started his career as a
software developer;
Igor
Eliseev
(CTO, Co-Founder)
over 10 years
experience in
programming and
development in
online advertisement
(BDLP.ru), online
booking
(ClickAvia.ru),
banking (rsb.ru); won
prizes in a number of
hackathons and
harvests;
Eugenia
Heckman
(COO, Co-Founder)
15 years of tutoring
experience including 10
years of online
tutoring; deep
knowledge of
standardized tests
structure and strategies
(TOEFL, TOEIC, IELTS,
ISEE, SSAT, SAT, ACT,
GED, GRE, GMAT, LSAT);
global experience in
designing individual
study plans;

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Online Tutoring Marketplace Matches Students with Affordable Tutors

  • 1. TESTutor.com The innovative marketplace matching tutors with students for online university tests (SAT, ACT, GRE, GMAT) preparation, tapping the market of affordable professional non-US tutors, and applying proven methodology of 'Russian School of Mathematics' in quantitative and scientific training
  • 2. Summary • $4 billion + highly fragmented market with mostly offline services; • Untapped source of affordable, professional tutors and teachers outside US; • The team's over 30 years of experience in tests preparation market $4billion highly fragmented market with mostly offline services
  • 3. Problem Students and their parents have difficulty choosing the right program for standardized academic tests preparation: • prepackaged courses lack personalized approach; • professional personal tutors are expensive; • no smart choice of tutors; • offline classes and tutoring sessions are tied to location, causing lack of choice and logistical difficulties; • online tutoring services are underdeveloped and lack focus; Many professional affordable tutors are unavailable for offline tutoring: • Non-US tutors; • US tutors outside of metropolitan areas, or available only limited amount of time;
  • 4. Solution For Students: • professionalism – highly professional tutors with more than 10 years’ experience • affordable prices - $10-$25/h outside US vs $30- $80/h in US; • Smart matching algorithm - to match student's needs with tutor's expertise; • increase satisfaction - progress monitoring system; tutors can be replaced during a course; For Tutors: • growth of business - expanded ability to reach students; • professional qualification, testing and training for specific tasks and tests to ensure highest quality of their service; • reliable payment processing taking care of cross-border transactions hassle;
  • 6. Technology • Yii2 fast framework; • Integration with Google product line: Auth API, Calendar API, Hangouts API; • Deep integration with social networks facilitating proprietary smart-matching system to match students with tutors.
  • 7. 0 Business Model Monetization: • Commission on successfully completed tutoring sessions (30%); • Unused sessions in prepaid blocks of sessions are recognized as TESTutor's revenue; • Additional revenue streams (supplemental materials, third-parties sales and promotions, advertisement) for later stage development System: • Smart matching, scheduling and notifications; • Payment processing; • Monitoring of sessions and progress including video streaming and recording; 3% commission on successfully completed tutoring sessions
  • 8. Market * Reported for Service Providers with 20+ staff, no individual tutoring. Source: TechNavio, 2015 ** Assumption *** Source: National Center for Education Statistics $4 billion tests preparation market in 2015, growth at ~2% annually, expected to reach $4.3 billion in 2019* $3.9 billion* reported in 2014 ~$4 billion unreported** ~$8blntotaltest prepmarket(TAM) University exams prep, ~50% or $4 billion (SAM) 20 million students enrolled in US Universities in 2014*** ¼ - ~5 million enter programs X $800 – average preparation expense University exams, ~$4 billion (SAM) Top-down Bottom-up
  • 9. Competition Skills training Test Preparation MultipleareasAcademic Market is competitive, but only a few focused players in Academic Tests preparation market. We see WyzAnt, Thumbtack and Verbling as the new growth leaders to watch closely.
  • 11. Lessons from Other Cases TESTutor’s team is learning from the mistakes of its predecessors: Marketplace for tutoring services. Shut down and acquired by WyzAnt in 2013 Marketplace for home cleaning services. Shut down in 2015 • Inconsistent product - standards of service: – Could not provide training to contractor cleaners; – Low price model attracted low-level servicemen; • Low retention rates, focus on high growth numbers at all costs : – Attracting customers by offering large discounts (value destructive, minimal loyalty); – High commissions %%, customers and cleaners motivated to stick direct deals; • Legal problems with contractors: – Cleaners sued to be reclassified into employees • Low retention rates: – Relying on single channel (SEO) – low quality traffic; – Relying too much on Google algorithm – vulnerability of traffic to external forces; – Customers struck direct deals with tutors bypassing Tutorspree after initial contact • Miscalculation of market: – Parents did not trust online profiles and chats to interact; – Fewer classes completed – lower LTVC; – Struggling in the largest and most congested local markets; • Management issues
  • 12. TESTutor’s Advantages • Narrow focus – no distraction: ₋ Online only; ₋ Only most common standardized tests (SAT, ACT, GMAT); ₋ Narrow Target Auditory (Students entering undergraduate programs; Tutors preferring flexibility in location and time); • Professional tutors from outside of US; ₋ Affordably priced; ₋ Low risk of US employment litigation; ₋ Low risk of customers’ bypassing TESTutor after initial contact; • Methodology of ‘Russian Academic Math and Physics School’ for math tests preparation; • Over 30 years Founders’ experience in test preparation market; • Asset-light base – no offline infrastructure to maintain;
  • 13. Growth Strategy 1 3 2 4 Product Development: • full-service online platform with sessions-handling capabilities, monitoring of progress, video streaming and recording; • students' and tutors' ledge books; Attracting tutors • SEM, SEO; • Social networks and blogs; • Incentive programs; • Job-sites parcing; • Context advertising; Attracting students: • Virus advertisement; • Aggressive smart remarketing; • SEM, SEO; • Social networks and blogs; • Word of mouth, free incentives; • Volume, loyalty discounts; Customer Service development
  • 14. Milestones Completed 12 months 24 months Business Development •Trademark •Website/Platform Product Development •Tests offered: SAT, ACT, GRE, GMAT. •Website/Platform •MVP •Design Library Operations •Executive Team, including CTO •Platform Milestone Cost $100,000 Business Development • $300k Revenue • 450 clients • 50 blogger relationships •Product Development •Develop in-house video platform •Social Networks Integration •Prepare for 20 tests Operations •Office •Team (8 members) •Cloud server, reliable Milestone Cost $500,000 Business Development • $1,750k Revenue • 3,000 paying clients Product Development • Multi-country platform • Smart search and matching algorithms • Prepare for 30 tests Operations •Server •Office •Team (15 members) Milestone Cost $3,000,000
  • 15. Forecast Year 2015 2016 2017 2018 2019 2020 Paying Clients 38 2,910 29,820 102,571 191,855 260,945 Staff 7 19 36 65 101 121 Revenue* 23 1,746 17,892 61,543 115,113 156,567 Cash Flow* -144 -624 1,945 8,932 17,303 23,630 *Financial figures in $’000 -5,000 45,000 95,000 145,000 195,000 245,000 295,000 -5,000 45,000 95,000 145,000 195,000 2015 2016 2017 2018 2019 2020 Rev and CF, $'000 (LHS), and Clients (RHS) Paying Clients Revenue* Cash Flow*
  • 16. Team Vyacheslav Davidenko (CEO, Founder) 25 years of Entrepreneurial experience, including 17 years with education and tutoring; Started 6 businesses and had 2 exits; 8 yrs in Investments and Wealth Management; started his career as a software developer; Igor Eliseev (CTO, Co-Founder) over 10 years experience in programming and development in online advertisement (BDLP.ru), online booking (ClickAvia.ru), banking (rsb.ru); won prizes in a number of hackathons and harvests; Eugenia Heckman (COO, Co-Founder) 15 years of tutoring experience including 10 years of online tutoring; deep knowledge of standardized tests structure and strategies (TOEFL, TOEIC, IELTS, ISEE, SSAT, SAT, ACT, GED, GRE, GMAT, LSAT); global experience in designing individual study plans;

Editor's Notes

  1. Lack of individiua Group preparation provides little flexibility on timing and place of sessions; Offline tutoring limits matching choices for tutors and students; Offline tutoring is more expensive as it takes in account additional costs (commute, space rent, hard materials); Online tutoring is underdeveloped and is complimentary to traditional offline approach
  2. Tutors: Pass standardized process of evaluation, authorization and training; Based on qualification, offered price level; Authorized tutors choose time slots of their availability; After each completed course or session, tutor’s pay is transferred from the student’s account to tutor’s account; Students: Search for available tutors according to chosen criteria (credentials, feedback, price, availability etc.); Deposit prepayment into personal account; Book sessions; First session is provided for free, following ones are charged for; Option to reschedule or cancel sessions at her convenience; Option to change tutors during a course; Take short tests after sessions or courses to monitor progress; Leave feedback on their experience with the tutor in exchange for bonuses ($$ or additional ‘goodies’)
  3. YoY growth