This document provides information about improving a charity's emails. It discusses why email is important for charities, specifically that it is the best and most consistent performer. It notes common problems with charity emails such as boring subject lines and lack of personalization. The document then provides steps for starting to improve emails, which include signing up for other charity emails, getting permission to try new things, using a mobile-friendly template, planning a new schedule, and testing a new mailshot. It also provides information on joining an online discussion group for ongoing help and support.