Teseo. The Opensource Management Solution for Telecentres and Telecentre Networks.

Telecentres Management Solution http://www.teseo4telecentres.com
Teseo 4 telecentres
The Smart Opensource Solution
for Smart Telecentres and
Telecentre Networks
contact@teseo4telecentres.com

http://www.teseo4telecentres.com
What is Teseo 4 telecentres?
It is the comprehensive solution for managing open source telecentres
… designed specifically for telecentres with Linux *
… designed for managers, teachers and coordinators of
telecentres and telecentre networks.
... and web accessible.
*also available for telecentres with Windows
Telecentres Management Solution
Teseo 4 telecentres

What are the main features of Teseo 4
telecentres?
• Open Source
• Easy to install and configure
• Highly customizable
• Statistics dashboard and usage reports
• Web access
• Reliable performance
Teseo 4 telecentres

Where is it installed?
105.000 registered users
44.000 active users
12.000 training activities managed
128.000 students enrolments
175.000 annual sessions
2.203 technical incidences managed
5.448 registered contacts
Teseo is currently established in 228 telecentres: 3 networks and 22 independent
telecentres.
Some use data are:
Teseo 4 telecentres

What services Teseo provides?
Upgrades
Online training and
support for
technicians.
Online training for
managers.
Support Resources
(FAQs, videos, online
tutorials and manuals)
Second level support
Host, manage and
maintain
Teseo is commercialized as a Saas (Software as a service) through a
monthly or annual subscription service.
What this service includes?
Teseo 4 telecentres

What are the funcionalities of Teseo?
Comprehensive
management of
the telecentre.
Planning and
Coordination of
the activities.
KPIs, reports
and statistics.
Management
and incidences
escalation.
Promotes the
active
involvement of
end users.
Collaboration
between
organizations
participating in
the network.
Managing
training for
users.
Teseo 4 telecentres

Users must be logged in to use the computers at the telecentre
Teseo 4 telecentres

coordinators can plan learning activities
Teseo 4 telecentres contact@teseo4telecentres.com

Teseo provides KPIs and statistics

Management and support tickets escalation

Users can interact with the network through a web browser
Teseo 4 telecentres

Advantages of using Teseo 4 telecentres
Access to information in real time.
Provides specific services for each different profiles involved in a network of telecentres.
 It allows each manager to monitor the telecentre through a set of intuitive tools.
 Collect all data related to the use of its terminals and activities.
Access Control: it identifies all users who access the equipment or services offered by the
network.
 Control of Session Times. Ensures an efficient use of equipment by the users.
Teseo 4 telecentres

 Manages all training activities undertaken in the telecentre network and the enrolment of
students or certificates.
 KPIs and Reports: provides a set of indicators and configurable reports.
Allows the network coordinators, plan the activities and coordinate the training plan
deployed in the telecentres.
Facilitates decision making of high level, thanks to the collection of information on real
demand of activities and the opinions of users, collected through assessment questionnaires.
Manages budgets and registers the cost of each training activity.
Facilitates the control of income and expenses for each telecentre.
Teseo 4 telecentres

Improves the processing and resolution of incidences, by scaling at various levels and the
automatic sending of notifications to the different persons involved in its resolution.
Telecentre Network Visibility Online: the contact information and the activities of each
telecentre may be available online through a web page.
Allows to end users enrolment at the offered training activities, consult their dossier,
provide feedback and modify their personal data through a web browser.
 External Collaborations: allows to manage information from the telecentre through the
web application to other organizations.
Coordinators may consult the network KPIs in real time through the web application.
Teseo 4 telecentres

… is the first platform that includes everything that a manager, a teacher and a coordinator
of a network needs.
… is developped by a team of professionals with over 8 years of experience in the field of
telecentres management and coordination.
… it allows the comprehensive management of the telecentre networks via Internet.
… and also
Teseo 4 telecentres

Teseo. The Opensource Management Solution for Telecentres and Telecentre Networks.

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