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IBM Tealeaf 8.8 Fundamentals
Formation Informatique / Systèmes d'exploitation / Serveurs d'Applications
IBM Tealeaf 8.8 is a suite of customer experience management solutions which analyze visitor interactions on websites and
mobile devices to help organizations deliver an optimal digital experience.
In order to successfully implement Tealeaf, all stakeholders must have a good understanding of Tealeaf's core use cases,
functionalities, and its potential for their business. This course enables users to identify their immediate and long term goals
for Tealeaf usage and assign the appropriate resources to the adoption effort.
OBJECTIFS
• Share the common uses for Tealeaf and their benefits.
• Search for and replaying sessions to discover and analyze customer experience issues.
• Build reports to monitor issues and key metrics.
PUBLIC
Toute personne désireuse de réussir la certification IBM Tealeaf 8.8 Fundamentals
PRE-REQUIS
Il n'y a pas de Pré-requis pour suivre cette formation IBM Tealeaf 8.8 Fundamentals.
PROGRAMME
This overview begins with a demonstration of the most common use cases of Tealeaf: metrics awareness and issue
discovery. Then, after a brief introduction to the Tealeaf product line and how it works, participants practice using Report
Builder, which makes ad-hoc reports easy to create, and the Search and Replay tools which enable visibility into the online
customer experience. Users will learn how to use Search and Replay to calculate the business impact analysis of website
issues. Finally, a description of the Tealeaf Maturity Model reviews the uses and resources companies typically adopt as they
gain familiarity with Tealeaf and learn to derive more value from it.
Students will understand the benefits of Tealeaf: providing real-time awareness of key metrics, and enabling the discovery of
customer experience issues. These goals will be accomplished by:
Sharing the common uses for Tealeaf and their benefits.
Searching for and replaying sessions to discover and analyze customer experience issues.
Building reports to monitor issues and key metrics.
A retenir
Durée : 1 jour soit 7h.
Réf. 9F09G
Dates des sessions
Paris
24/04/2015
04/09/2015
18/12/2015
Cette
formation est
également
proposée en
formule
INTRA-ENTREPRISE.
Inclus dans cette formation
Coaching Après-COURS
Pendant 30 jours, votre formateur
sera disponible pour vous aider.
CERTyou s'engage dans la réalisation
de vos objectifs.
Votre garantie 100%
SATISFACTION
Notre engagement 100% satisfaction
vous garantit la plus grande qualité
de formation.