Curriculum Vitae Michael Visschers - October 2015 v3 - English

1. Curriculum Vitae Michael Visschers –October 2015 v3
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Curriculum Vitae Michael Visschers - October 2015
Personal details
Name: Michael Visschers
Residence: Amsterdam
Email address : michael.visschers@hotmail.com
Telephone: 020-8408335
Mobile phone: 06-42567702
Linked In : https://www.linkedin.com/in/mhavs2015
Profile
I am a passionate and technically skilled and educated System/Network administrator/engineer of
Microsoft , Novell , Citrix , Cisco and HP products with broad experience in application, database,
incident and change management and have fulfilled several roles as a project/team lead for services
and infrastructure implementations. Work on long-term projects were carried out in collaboration with
a ‘skilled helpdesk' and according to ITIL helpdesk procedures. I can work very independently but am
also a very social team player, working in the ICT sector for 15 years and having a broad knowledge and
understanding of ICT processes and technologies. I have also worked as an Incident & Change Manager
at the Royal Bank of Scotland I follow new technological developments (cloud and virtualization) and
study actively.
Education
Information Technology - Business IT & Management, HvA, Amsterdam [parttime] 2015
Information Technology - Short Higher Education, Dutch Open University [parttime] 1991-1993
Courses (certificated)
Cisco CCNA Routing & Switching Training, Ascist - Capelle a/d IJssel 2015
Colloquium Doctum Mathematics B, Korteweg de Vries Instituut, UvA 2015
Prince 2 Practitioner, Quint Wellington Redwood 2015
Prince 2 Foundation, Accenture 2007
Cisco Certified Network Associate (CCNA) 2001
Novell Certified Network Engineer (CNE5) 2001
Microsoft Exchange server 5.5 2000
Microsoft Certified Systems Engineer NT 4 (MCSE) 2000

2. Curriculum Vitae Michael Visschers –October 2015 v3
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Courses, literature (accomplished self study)
MCSA Microsoft Windows Server 2012 R2 [70-411, 70-412, 70-413] 2015
MCSA Microsoft SQL Server 2012 [70-461, 70-462, 70-463] 2015
Microsoft Virtual Academy, Azure Networking Fundamentals for IT Pros [virtual] 2015
Roberto Brunetti, Windows Azure Step by Step [2011], Microsoft Press 2015
Barrie Sosinsky, Cloud Computing Bible [2011], Wiley Publishing 2015
Building a VMware vSphere ESXi 5.5 Datacenter [virtual] 2015
VMWare, Installing vCenter Server 5.5 best practices [virtual] 2015
Scott Lowe - Mastering VMware vSphere 5.5 [2014], Sybex 2015
Brian Atkinson - VMWare VCP5-DCV on vSphere 5.5 (VCP-550) [2014], Sybex 2015
Guillermo Musumeci - Getting Started with Citrix XenApp 6 [2011], Packt Publishing 2015
Rachel Harrison - TOGAF Version 9 Foundation Study [2009], Van Haren Publishing 2015
Information Technology, IT & Security module, Dutch Open University 2013
Security in Computing, Pfleeger & Pfleeger [2011], Prentice Hall 2013
Microsoft Certified Systems Engineer 2008 (MCSE) 2010
Microsoft SQL Server 2005 (DBA) 2010
Citrix Certified Administrator (CCA) 2004
Courses (attended)
Sourcing Governance Foundation, Quint Wellington Redwood 2015
Courses/Exams (planned)
MCSE Microsoft Windows Server 2012 R2 2015
VMWare Certified Associate 6 2015
Citrix Certified Associate 7 - V/N 2015
Languages : Dutch, English, German
Employers ICT (outsourcing companies)
Actacom, Utrecht 2015 (Feb-Apr) IT system administrator/architect
Accenture (Technology Solutions), 2004-2014 ICT system/network administrator,
Amsterdam, Almere Database & application management,
Change & incident management,
Problem & recovery management
Project & configuration management
Citee, Rijswijk 2003-2004 ICT system/network administrator
Landis, Utrecht 2000-2002 ICT system/network administrator
Projects ICT, via Accenture (outsourced at)
Royal Bank of Scotland, 2013-2014 Incident & Change Management
Amsterdam for RBS Infrastructure EMEA

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Buma/Stemra, Hoofddorp 2008-2012 ICT system/network administrator
Microsoft products (2003/2008 R2)
Alternating MS SQL 2005 administration
of replicated databases
Application administration on WebLogic
and MS SQL 2005 platform
Infra- administration HP / Cisco / SAN
ABN/AMRO, Amsterdam 2007-2008 Configuration management for
Murex application
AXA Insurances, Utrecht 2006-2007 Application administration on
Java, WebLogic / Oracle / MS SQL 2005
platform
East West Consortium, 2006 Application administration on SQL 2005
Amersfoort platform for Dutch OV-chip card
PWN, Velserbroek 2004-2006 System administration
Microsoft Windows 2000/2003
environment with SQL server 2000
Administration and upgrade Citrix farm
Projects ICT, via Citee / Landis / Detron / Exa IT (outsourced at)
GTI, Terneuzen 2003 ICT system/network engineer
Daimler Chrysler, Utrecht 2003 ICT system/network engineer
Stedelijk Museum Amsterdam 2001-2002 ICT system/network engineer
Team lead ICT team
Compass Group, Amsterdam 2000-2001 ICT system/network administration
Competences
Analytical, passionate, result & service oriented, innovation & future oriented, strong ability to report
and transfer knowledge, fast learner, collegial.
Recent project results
Several certifications 2015
Succesful ‘Knowledge Transfer’ of Incident & Change Management to India at RBS.
Project management and implementation of integration BumaCultuur domain in Buma/Stemra domain.
Project management and implementation of upgrade/migration copyright application CISNET at
Buma/Stemra.
Additional information
Operational ‘VMWare VSphere 5.5 environment' with ‘Microsoft Windows 2012 R2 Server’ in homelab
Operational ‘Microsoft Windows 2012 R2 Server’ in Amazon Web Service Cloud environment
Operational ‘Microsoft Windows 2012 R2 Server’ in Microsoft Azure Cloud environment

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Last Project Experiences
Client: RBS Project: Network Transformation Project Jan 2013 – Nov 2014
Project Context:
The Accenture-RBS Network Service Management Team is responsible for providing the primary Business interface
between the Bank and the teams that support the Global Network Infrastructure in the EMEA WAN Infrastructure
Services Locations.
Role Description:
The Incident/Change Manager will focus on helping projects (change initiatives), achieve business objectives
through managing the end-end change process. The Incident/Change Manager will be responsible for all activities
relating to change management administration and act as a single point of contact regarding changes in the client
environment by collecting, verifying, logging, reviewing, and tracking all changes.
Incident Management
• Log all incoming work, and record sufficient information to facilitate effective incident, problem, or
request processing.
• Assess the impact, urgency, and priority of Live Incidents and prioritise appropriately
• Chair or Attend Incident Handling Calls/Meetings and drive Operations Teams/3rd Party Vendors towards
restoration of Service within agreed SLA Targets
• Provide the Primary Interface between the Business and Operations Teams for all Live Incidents
• Escalate incidents, problems, and requests that cannot be resolved by the service desk to the appropriate
Service Delivery team, and monitor progress.
• Obtain user feedback, and close incidents, problems, and requests.
• Communicate the status of all open Incidents.
• Working with the Problem Management Team Investigate and diagnose the root cause of incidents, and
identify the resolution or error.
• Raise Requests for Change (RFCs) to resolve errors and prevent the recurrence as part of the Incident
Resolution Process
• Track Incidents through to resolution and produce and accurate time bound event log
• Provide documented updates as agreed to all Stakeholders throughout the Incident Management process
Change Management
• Analyze, prioritize, classify, and schedule Requests for Change (RFCs)
• Assign teams to conduct the RFC impact analyses and risk assessments

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• Confirms the scope of the change, dependencies & impact to the production environment
• Interface between the Business and the IT Teams with regards to all Change related issues
Manage and Own the Forward Schedule of Change
• Produce and circulate the Change Schedule as per agreed SLAs
• Manage the Emergency Change Process
• Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance
with schedules
• Escalate the RFCs that are beyond the control of the change advisory board (CAB) to the IT executive
committee
• Provide the change notification to the change requester and other affected parties
• Monitor the successful completion of all RFCs
• Review all implemented changes to make sure they have met their objectives
• Review all outstanding RFCs awaiting consideration or awaiting action
• Review and evaluate the change process
• Analyze Change Records to determine any trends or apparent problems that occur, and seek rectification
with relevant parties
• Produce regular and accurate management reports
• Select the CAB members, and facilitate the CAB meetings
• Prepare the agenda for the CAB meetings, and provide all the necessary review information to the CAB
members prior to meetings
• Manage policies, processes, and procedures associated with client level changes ensuring that knowledge
management resources are updated accordingly. Investigate, analyze and resolve operational problems
and complaints related to the monitoring infrastructure
• Develop and implement operating procedures that conform to corporate standards defined jointly with
other delivery organizations
Additional activities :
RBS
Participation in Change Advisory Board ABN/AMRO on behalf of RBS (weekly)
Participation in Change Advisory Board RBS (weekly)
Partwise responsible for 'Knowledge Transfer' to Accenture India
Driving of and communication with external parties Verizon, Accenture UK
Technology involved:
Cisco data & voice devices, WAN-technology, LAN-technology, routers, switches, telephony, VOIP.

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Client: Buma/Stemra Project: System & Network Administration Oct 2008 – Nov 2012
Project Context:
Accenture is responsible for the IT management of the overall Microsoft landscape at the client.
The services are delivered based on a Service Level Agreement.
Role Description:
System and Network Administrator for Microsoft, HP and Cisco Infrastructure, including 160 servers for alarming,
email, backup, Microsoft Dynamics, software distribution, BI, SAN storage, etc.
Application Administrator for worldwide CISNET application for musical copyrights, including Microsoft SQL server,
Apache webserver, Weblogic webserver, GlassFish webserver.
Implementation of diverse computernetworks to the Buma/Stemra computernetwork (Buma/Cultuur), including
Microsoft email, Active Directory, VPN and backup.
Implementation of Virtual Server Network to the existing server network.
Implementation of Microsoft SCCM 2007.
Additional activities :
Buma/Stemra
Technical Architect/Teamlead/Implementor project BumaCultuur (new infra/systems/software for new
BumaCultuur subdomain)
Administration of Cisco PIX and ASA firewalls
Partwise responsible for 'Knowledge Transfer' to Accenture India, Accenture Praag
Design/provisioning data for VPN's with India/Prague (implementation VPN's by external party)
Technology involved:
Microsoft, HP, Cisco.

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Concise Overview Product Knowledge/Worked With
(Level : Profound)
Microsoft
Microsoft Virtual Academy, Azure Networking Fundamentals for IT Pros
Microsoft Virtual Academy, Windows Server 2012 R2 Essentials
Microsoft Server 2008 R2
Microsoft Server 2008 R2 Hyper-V
Microsoft System Center Hyper-V Manager
Microsoft Server 2003
Microsoft Server 2003 Load Balancing
Microsoft Exchange Server 2010
Microsoft SQL Server 2005
Microsoft ISA Server 2004
Microsoft Internet Information Server 7.0
Microsoft WSUS Server 3
Microsoft SCCM Server 2007
Microsoft Biztalk Server 2004
Microsoft Dynamics 4
Microsoft Windows XP, 7, 8
Microsoft Office 2010
VMWare
VMWare, Installing vCenter Server 5.5 Best Practices
Building a VMware vSphere ESXi 5.5 Datacenter
Novell
Novell Netware 5.5
Novell Border Manager
Novell Zero Effort Networking (ZEN)
Novell Groupwise
Citrix
Citrix Presentation Server
Citrix Metaframe Server
Citrix Secure Gateway Server
Citrix Access Control Server
Citrix Web Interface
Cisco
ASA Firewall
PIX Firewall
Radius, TACACS+
Routers

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Concise Overview Product Knowledge/Worked With (continued)
(Level : Profound)
Hewlett-Packard
Data Protection Manager
Level 3 Switches
Software packaging
Wise Packaging Studio
Software deployment
InstallShield, Microsoft SCCM, Microsoft Group Policies, Command-line scripting
Baraccuda
Spamfilter
Load Balancer
Storage
Equalogic
Hewlett Packard EVA
Backup
HP Data Protection Manager
ArcServe
Antivirus
Symantec
McAfee
Oracle Interfacing/Products
TOAD
Oracle Java Platform
Oracle WebLogic
Apache Webserver
IT Asset Management
Altiris Suite 5.6
IT Process Management
ITIL 3
IT Project Management
Prince 2 Foundation
Prince 2 Practitioner