Kendra Hanft is seeking a position in administrative areas utilizing her background in medical office administration, customer service, ICDM-9 and CPT coding, Microsoft Office, medical billing, records management, and transcription. She has experience as a patient account representative submitting insurance claims and resolving account issues, and as a hostess and waitress providing good customer service and maintaining a clean environment. Hanft obtained her Associate in Applied Science Degree in Medical Office Administration from Kaplan College.

1. Kendra Hanft
3410 Jewett Ave
Highland, IN 46322
Cell (219)-678-2886
kterzarial@hotmail.com
CAREER OBJECTIVE:
Self-motivated and focused graduate in Medical Office Administration with a background in
customer service and a desire to become an asset to a new company is seeking employment in all
Administrative areas within your company.
SKILLS AND TRAINING:
• ICDM-9 Coding
• CPT Coding
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Insurance Claims
• Filing
• Data Entry
• Medicare
• Medicaid
• Medical Terminology
• Records Management
• Transcription
• HIPAA Training
• Financial Statements
• Customer Service
• Medical Billing
• Medical Records
• General Insurance
PROFESSIONAL EXPERIENCE:
Tyler’s Tender, Schererville, IN 11/06-08/14
Waitress
• Take customers orders in a timely fashion
• Maintain a clean environment throughout the restaurant
• Take care of anything the customers ask for
Retson Plastic Surgery, Merrillville, IN 12/10-06/13
Patient Account Representative
• Submit insurance claims to first, second, and third party pay-outs
• Identify, research, analyze, and correct problems with overdue/unpaid
Patient accounts
• Verify and compile insurance and other data for reports, cost estimates, etc.
• Answer questions concerning patient accounts

2. • Perform clerical duties including but not limited to: scheduling,
Answering and directing telephone calls to appropriate parties
Buffalo Wild Wings, Schererville, IN 07/04-06/06
Hostess/Cashier
• Sat customers in a timely manner
• Attained and calculated orders for guests in a timely manner
• Maintained a clean environment throughout the restaurant
EDUCATION:
Kaplan College, Hammond, IN 01/08-08/09
Associate in Applied Science Degree - Medical Office Administration