The document summarizes the agenda for a user and partner conference for a content management system. It outlines updates to client support, enhancements to the extranet site, available and upcoming training courses, options for sites still using the previous version, professional services available for the new version, and time for an open discussion.

1. Dorte Eriksen & Laura Murphy Services, Support & Training t44u User & Partner Conference 2010

2. Introduction What’s happening in Client Support? Extranet enhancements Training Still on V6.x? The path to V7.0 Professional Services Your ideas – open discussion t44u User & Partner Conference 2010

3. What’s happening in Client Support? New faces Extended support hours Maintenance Month V7 Upgrades Support request versus Change request MySupport Proposed “Update” changes: P3 product issue updates V7 resolved issues Your ideas https://extranet.terminalfour.com/support/ t44u User & Partner Conference 2010

4. Extranet Enhancements User Profile changes: End User Extranet MySupport Comment on the Page Forums (really!) A to Z Enhanced Search t44u User & Partner Conference 2010

5. Training Existing Courses Express End User – ½ day Comprehensive End User – 1 day Train The Trainer – 1 day Writing For The Web – ½ day Administrator Quick Start – 1 day Comprehensive Administrator – 2 days Developer/API – 1-3 days Customised Training On demand Available now Version 7.0 Update Course Partner training In the works Advanced Administrator Course https://extranet.terminalfour.com/training/ t44u User & Partner Conference 2010

6. Suggestions for new Advanced Administrator Training Set up RSS feed Incorporate text from the Media Library eForms Selective output: using lists, displaying icon Create YouTube template or similar (analyse HTML and learn how and when to use T4 tags) Data object for RSS feed Multiple language site (language switcher, lists, meta data, media files, link sections) Template/Style statistics Calendar Personalisation Related content branch Set up photo gallery Add Google Map (and map markers) t44u User & Partner Conference 2010

7. Still on V6.x? The path to V7.0 View demo/test installation of V7.0 Check Technical Requirements Documentation updates End user support and training Schedule upgrade with CS Or do it yourself Post upgrade assistance We are here to help! https://extranet.terminalfour.com/productinfo/sitemanager/ t44u User & Partner Conference 2010

8. V7.0 & Professional Services V7 – Making the most of the new features Update & improve existing assets Personalisation & Authentication Go mobile Integrate external data Integrate with external systems End User focus – Direct Edit SEO & analytics Publish and general housekeeping t44u User & Partner Conference 2010

9. Open Discussion What do you want? How can we improve product support? How can we assist with implementation support? What training do your users need? Direct Edit for End Users? What’s New in V7? Advanced Administrator? t44u User & Partner Conference 2010

10. The end....................... t44u User & Partner Conference 2010