This document provides a template for companies to submit information about their employee engagement programs for an award competition in Indonesia. It outlines sections for companies to provide details on the background and objectives of their programs, recruitment, training, and retention activities over the past year. Companies are asked to include metrics like turnover rates, employee satisfaction surveys, and any other supporting materials to demonstrate the impact of their employee engagement efforts. The overall template aims to standardize the submission process and allow for fair comparison between applicant companies.

1. INSTRUCTION
• This template should be used for Employee Engagement.
• Template can be modified, subject to your company
template or regulation.
• Please do not change the sequence of content to avoid
misunderstanding of evaluators.
• All information and data that presented have to be in period
of Jan to Dec 2013 or April 2013 to March 2014.
• Estimated time to present, include Question and Answer is 30
minutes per categories.
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2. EMPLOYEE ENGAGEMENT
Company Name
Contact Center Brand/Name

3. 1.1 BACKGROUND
• Please describe the main reason as the background of this
development program implementation, include
opportunities or obstacles encountered.
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4. 1.2 OBJECTIVE
• Please describe the objective along with targets and
indicators to be achieved for the implementation of this
development program.
• Please select one or more of the following indicators as
targets of the program: Corporate Competitiveness, Income
or Profits, Decrease / Cost Savings, Customer Satisfaction,
Employee Satisfaction.
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5. 2.1 RECRUITMENT PROGRAM
• Please provide recruitment programs with 1 year period,
including type of recruitment and number of hired employee.
Please include any creative ideas that has been implemented
as new recruitment programs (if any).
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6. 2.2 TRAINING PROGRAM
• Please provide lists of training program, including
information on average man-days or man-hours per
employee training. Please include any creative ideas that has
been implemented as new training programs (if any).
• Please provide any certification programs that has been
implemented within 1 year for employee both internal and
external to perform the job.
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7. 2.3 RETENTION PROGRAM
• Please provide any retention and motivation programs that
has been implemented within 1 year for employee to retain
them in contact center. Please include any creative ideas that
has been implemented as new retention programs (if any).
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8. 3.1 TURNOVER & RETENTION RATE
• Please provide number of agent that leave contact center
and number of agent that provide services month by month
within 1 year period.
KPI Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Total Agent
New Agent
Agent Resign
Turnover Rate (%)
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9. 3.2 EMPLOYEE SATISFACTION
• Please provide methodology to measure employee
satisfaction index and employee engagement, include
comparative performance achievement, before and after the
implementation of development programs.
Key Performance
Indicators (KPI)
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Methodology
Before the
program (by
date)
After the
program (by
date)
Employee Satisfaction
Index
Employee Engagement
Other KPI

10. 4.1 ADDITIONAL INFORMATION
• Please provide any additional information as evidence that
able to support the implementation of program. Supporting
information can be provided in the form of videos or
photographs or images.
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