Template corporate The Best Contact Center Indonesia 2015 Technology Innovation, Social Media, Business Contribution

1. INSTRUCTION
• This template should be used for the following categories :
Business Contribution, Social Media, Technology Innovation.
• Template can be modified, subject to your company
template or regulation.
• Please do not change the sequence of content to avoid
misunderstanding of evaluators.
• All information and data that presented have to be in period
of Jan to Dec 2013 or April 2013 to March 2014.
• Estimated time to present, include Question and Answer is 30
minutes per categories.
THE BEST CONTACT CENTER INDONESIA 2015

2. BUSINESS CONTRIBUTION / SOCIAL
MEDIA / TECHNOLOGY INNOVATION
Company Name
Contact Center Brand/Name

3. 1.1 BACKGROUND
• Please describe the main reason as the background of this
development program implementation, include
opportunities or obstacles encountered.
THE BEST CONTACT CENTER INDONESIA 2015

4. 1.2 OBJECTIVE
• Please describe the objective along with targets and
indicators to be achieved for the implementation of this
development program.
• Please select one or more of the following indicators as
targets of the program: Corporate Competitiveness, Income
or Profits, Decrease / Cost Savings, Customer Satisfaction,
Employee Satisfaction.
THE BEST CONTACT CENTER INDONESIA 2015

5. 2.1 CREATIVITY
• Please describe the creativities which has been implemented
during implementation of this development program.
THE BEST CONTACT CENTER INDONESIA 2015

6. 2.2 IMPLEMENTATION
• Please describe the type of activities and periods of
implementation, which has been implemented to support the
achievement of the program objectives.
THE BEST CONTACT CENTER INDONESIA 2015

7. 2.3 KEY RESOURCES
• Please describe the role and involvement of the contact
center, either in groups or individually in the implementation
of this program.
• Please describe the level of resources is required during
implementation of the program, both in terms of labor and
cost.
THE BEST CONTACT CENTER INDONESIA 2015

8. 3.1 RESULT
• Please describe the impact that has been generated from
implementation of the program, in accordance with the
purpose of implementation of development programs.
THE BEST CONTACT CENTER INDONESIA 2015

9. 3.2 KEY PERFORMANCE INDICATORS
• Please explain comparative performance achievement, before
and after the implementation of development programs.
Key Performance
Indicators (KPI)
THE BEST CONTACT CENTER INDONESIA 2015
Before the program (by
date)
After the program (by
date)
KPI #1
KPI #2
KPI # …
KPI #n

10. 4.1 ADDITIONAL INFORMATION
• Please provide any additional information as evidence that
able to support the implementation of program. Supporting
information can be provided in the form of videos or
photographs or images.
THE BEST CONTACT CENTER INDONESIA 2015