telephone english
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This document provides tips for effective phone communication. It advises avoiding background noise and multitasking when on calls. When making calls, introductions should include your name, the person you want to speak to, and your reason for calling. When receiving calls, answer promptly and ask the caller their purpose. Be polite, take notes, and indicate clearly when the call is ending.
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This short document discusses accessibility features for learning. It mentions clickable speakers that provide audio descriptions to aid understanding. The overall significance of accessibility is highlighted as important for learning.
Assessment task 1 EDUC 1751
This short document discusses accessibility features for visually impaired users. It mentions that clicking on a speaker icon will provide an audio description. The focus seems to be on making content more accessible through additional descriptions that can be accessed by clicking or tapping on icons. Overall the goal appears to be increasing significance and understanding for all users through multi-modal learning experiences.
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Oral communication in english the achievable challenge
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Communicate in english on the telephone
How may I help you?
Customer: Yes, my name is John Smith. I need to change the delivery address for an order I placed last week.
Telephone
The document provides guidance on conducting telephone conversations in English, including introducing oneself, asking for someone and connecting calls, leaving messages, and examples of phone call dialogues. Key points covered are speaking clearly and confidently, being prepared, and knowing what you want to achieve in the call. Sample conversations demonstrate asking for an extension, leaving a message when the requested person is unavailable, and confirming contact details when leaving a message.
Telephoning in English
This document provides guidance on telephoning in English, including telephone etiquette, suggestions for answering calls, asking questions, taking messages, and starting and ending phone conversations. It also includes exercises to practice phone skills and information on pronouncing numbers and the international telephone alphabet. The document covers best practices for communicating effectively over the phone in English.
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Assessment task 1 EDUC 1751
This short document discusses accessibility features for learning. It mentions clickable speakers that provide audio descriptions to aid understanding. The overall significance of accessibility is highlighted as important for learning.
Assessment task 1 EDUC 1751
This short document discusses accessibility features for visually impaired users. It mentions that clicking on a speaker icon will provide an audio description. The focus seems to be on making content more accessible through additional descriptions that can be accessed by clicking or tapping on icons. Overall the goal appears to be increasing significance and understanding for all users through multi-modal learning experiences.
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The document discusses speaking and listening skills. It defines speaking skills as the ability to communicate information verbally in a way that is understandable to the listener. Effective listening involves looking at the speaker, avoiding interruptions, keeping an open mind, and giving positive non-verbal feedback. Barriers to communication include personal factors like selective attention, as well as content barriers when the listener is not interested or already knows the information. The document also outlines the listening process, effective speaking skills, and barriers to both speaking and listening.
Oral communication in english the achievable challenge
This document provides guidance on developing fluent pronunciation in English. It includes general tips on sounds, phonetic symbols, phonics, and intonation. Families of words are presented to practice similar sounds, such as "oo" and "th". Regular practice of the word families, including recording one's voice, is recommended to improve pronunciation. A mind map and complementary activities are also included to reinforce learning.
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Communicate in english on the telephone
How may I help you?
Customer: Yes, my name is John Smith. I need to change the delivery address for an order I placed last week.
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Telephoning in English
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This document provides information and guidelines about proper telephone etiquette and skills. It includes questions about a person's phone usage. It then lists formal and informal phrases used in phone conversations in English. The document also provides role-playing scenarios to practice asking for a message to be left, making a dinner reservation, and scheduling a doctor's appointment over the phone. The goal is to help people improve their telephone communication skills.
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The document provides instructions for having a phone conversation, including how to start a call, ask to speak to someone, leave a message if the wanted person isn't there, and finish the call. It also includes an example phone call dialogue and encourages practicing phone calls in pairs using the provided framework.
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This document provides vocabulary and expressions related to making phone calls. It lists different types of phones like pay phones, cell phones, and web phones. It also defines related terms like country codes, area codes, phone numbers, phone booths, calling cards, and bills. Phrases covered include asking to speak to someone, leaving messages, and indicating a phone is busy. Key actions like making calls, answering calls, dialing numbers, and pushing phone buttons are also outlined.
Telephone Vocabulary M. van Eijk
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After reading this presentation you will be able to make a correct phone call in Englsih.
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This document provides vocabulary and expressions for making phone calls. It includes terms for different types of phones, phone numbers, activities related to calling, and expressions used during calls. It then provides two sample phone call sketches as examples - the first involves a student asking another on a date over the phone, and the second involves a man calling a woman's house looking for her but speaking to her boyfriend instead.
How to Speak English on the Telephone with Confidence
Your complete guide to speaking English on the telephone.
For lots more free resources, tips and Business English help, or to learn more about us, click here: http://blog.tjtaylor.net
One of the most important Business English skills is how to make a call, receive or transfer a phone call.
This guide will show you all the basic and standard sentences you need to learn, or you can just refer to the various sections whenever you need.
I hope it helps you feel more confident the next time you have to use the phone or take part in a conference call in English.
All about email
Email is a method for transmitting data, files, photos, and audio/video between computers over the internet. It originated in the 1960s-1970s for communication between computer terminals and evolved with the growth of networks and the internet. Email users can create and send messages with attachments to recipients individually or in groups from commercial programs using an email address format of username@organization.country.
Telephone conversation
I'm afraid Mr. Rahul isn't available at the moment. He's in a meeting that will last until noon. Would you like me to take a message?
33
Yes, please. Can you tell him that
John Smith from Cambridge
University called regarding the
seminar next month. My number is
555-1234. Thank you.
Certainly, I'll pass that message along. Thank you for calling and have a good day.
You're welcome. Thank you.
Goodbye.
34
35
Good afternoon. ABC Company,
how may I direct your call?
Good afternoon. Can I please speak to
Ms. Lee?
Just one
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The document discusses email etiquette and security. It defines email and outlines its advantages like speedy communication. It emphasizes the importance of email etiquette for professionalism and avoiding misinterpretation. Some etiquette rules mentioned include being concise, using proper grammar, and not using all caps. Email security threats discussed include viruses, spam, and phishing. It provides examples of phishing scams and advises verifying identity before providing personal information. Measures to enhance email security include encryption, secure gateways, filtering, and compliance policies.
Basic telephone skills
This document provides guidance on proper telephone etiquette and skills. The objectives are to state the importance of professional telephone service, provide suitable greetings and farewells, use the phone effectively by transferring or placing calls on hold properly, and taking messages. Key tips include answering promptly, identifying yourself and department, offering assistance, asking permission to place on hold, explaining delays, informing callers of transfers, staying on the line until transfers are complete, taking detailed messages, and ending calls positively by thanking the caller.
Telephone language
This document provides information about telephone terms and common telephone language. It lists terms associated with telephones like dial tone, caller ID, and receiver. It also gives examples of phrases used for answering the phone, introducing oneself, asking to speak to someone, taking a message, connecting a call, and confirming information. Sample language is provided for common telephone situations like asking someone to wait, leaving a message, or finishing a conversation.
Telephone Conversation
The poem depicts an interaction between a Nigerian man searching for an apartment and a potential landlady. Through their telephone conversation, the landlady focuses solely on discussing the man's skin color rather than apartment details. The man responds with wit and subtle irony to highlight the absurdity of her racism. While appearing polite, the landlady is revealed to be shallowly judging the man based on his race alone. The man's intelligence shown through his vocabulary contrasts with the savage stereotype the landlady assumes based on his skin color.
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The document provides tips for improving telephone skills. It discusses maintaining a clear, enthusiastic tone of voice and avoiding mumbling, shouting, or speaking too fast or slow. It emphasizes listening politely, using the client's name, being aware of cultural differences like time zones, avoiding false accents or slang, and not interrupting others on the call. The overall message is to focus on clear communication, be respectful of clients, and follow basic etiquette guidelines.
Business phone etiquette
This document provides tips and best practices for communicating effectively over the phone in a business context. It discusses using phone directories to find numbers, dos and don'ts for phone conversations like speaking clearly and smiling, keys to good listening like not interrupting, creating a good first impression by answering promptly, properly putting callers on hold, and leaving informative phone messages. The overall aim is to provide helpful guidance for conducting phone calls and business in a professional manner.
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This document provides guidance on proper telephone etiquette for business purposes. It outlines best practices for making a good first impression, communicating clearly and effectively over the phone, listening skills, transferring calls appropriately, taking messages, and leaving professional voice messages. Key recommendations include speaking with alertness, pleasantness and naturalness, varying tone and pitch, clearly enunciating, concentrating while listening, and making polite introductions, holds and transfers to create positive experiences for all callers.
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THIS slide covers the topic Business Etiquette
In which:
1. Eye contact
2. Voicemail and email etiquette
3. Voice tone
4. Telephone Etiquette
we do our to complete this presentation
we are the student in Imsar, MDU, ROHTAK
Making connections
This document provides tips for improving telephone communication skills. It discusses some main difficulties like lack of visual cues, preparation, and information overload. It recommends thinking about your voice, preparing for calls, following useful tips, and learning phrases. Specific tips include slowing down speech, speaking with enthusiasm, minimizing background noise, introducing yourself, asking for the caller's identity, and using polite requests and apologies. The goal is clear, effective telephone conversations.
Business phone etiquette
The document provides tips for effective telephone communication in a business setting. It discusses how to sound professional over the phone through alertness, pleasantness, natural speech, and distinctiveness. Specific dos and don'ts are outlined for tone of voice, rate of speech, listening skills, call transfers, messages, and endings. The overall message is that the telephone is an important tool for business and proper telephone etiquette can help make a good first and lasting impression.
Telephonic manners ppt
This document provides guidelines for proper telephone etiquette, including answering and making business phone calls. It outlines seven key steps to answering a call: greetings, identification, offering help, exchanging information, confirming messages, confirming actions, and closing. Additional tips include listening carefully to callers, empathizing without judgment, following up on issues, and maintaining confidentiality. Proper etiquette also involves identifying yourself fully, keeping messages brief, speaking clearly when leaving voicemails, and maintaining a professional tone.
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Business telephone conversation
John Smith from Cambridge University Press calls English Home and asks to speak to Mr. Alyeni, but is told he is not available. The person taking the call offers to take a message, and John asks that Mr. Alyeni call him back later.
Telephoning
This document provides guidance on telephoning in English. It covers telephone etiquette, suggestions for common telephone situations like answering calls, asking for someone, leaving messages, etc. It also includes exercises to practice telephone vocabulary and pronunciations. The document is divided into sections on general information, etiquette, suggestions for different call situations, oral exercises, the international telephone alphabet, number pronunciations and symbols. It aims to help improve English communication skills for telephoning.
Telephone english for ESL students
This document provides information and guidelines about proper telephone etiquette and skills. It includes questions about a person's phone usage. It then lists formal and informal phrases used in phone conversations in English. The document also provides role-playing scenarios to practice asking for a message to be left, making a dinner reservation, and scheduling a doctor's appointment over the phone. The goal is to help people improve their telephone communication skills.
Making a phone call
The document provides instructions for having a phone conversation, including how to start a call, ask to speak to someone, leave a message if the wanted person isn't there, and finish the call. It also includes an example phone call dialogue and encourages practicing phone calls in pairs using the provided framework.
Making a phone call
This document provides vocabulary and expressions related to making phone calls. It lists different types of phones like pay phones, cell phones, and web phones. It also defines related terms like country codes, area codes, phone numbers, phone booths, calling cards, and bills. Phrases covered include asking to speak to someone, leaving messages, and indicating a phone is busy. Key actions like making calls, answering calls, dialing numbers, and pushing phone buttons are also outlined.
Telephone Vocabulary M. van Eijk
Telephone Vocabulary
After reading this presentation you will be able to make a correct phone call in Englsih.
Vocabulary and expressions used to make a phone call
This document provides vocabulary and expressions for making phone calls. It includes terms for different types of phones, phone numbers, activities related to calling, and expressions used during calls. It then provides two sample phone call sketches as examples - the first involves a student asking another on a date over the phone, and the second involves a man calling a woman's house looking for her but speaking to her boyfriend instead.
How to Speak English on the Telephone with Confidence
Your complete guide to speaking English on the telephone.
For lots more free resources, tips and Business English help, or to learn more about us, click here: http://blog.tjtaylor.net
One of the most important Business English skills is how to make a call, receive or transfer a phone call.
This guide will show you all the basic and standard sentences you need to learn, or you can just refer to the various sections whenever you need.
I hope it helps you feel more confident the next time you have to use the phone or take part in a conference call in English.
All about email
Email is a method for transmitting data, files, photos, and audio/video between computers over the internet. It originated in the 1960s-1970s for communication between computer terminals and evolved with the growth of networks and the internet. Email users can create and send messages with attachments to recipients individually or in groups from commercial programs using an email address format of username@organization.country.
Telephone conversation
I'm afraid Mr. Rahul isn't available at the moment. He's in a meeting that will last until noon. Would you like me to take a message?
33
Yes, please. Can you tell him that
John Smith from Cambridge
University called regarding the
seminar next month. My number is
555-1234. Thank you.
Certainly, I'll pass that message along. Thank you for calling and have a good day.
You're welcome. Thank you.
Goodbye.
34
35
Good afternoon. ABC Company,
how may I direct your call?
Good afternoon. Can I please speak to
Ms. Lee?
Just one
Email
The document discusses email etiquette and security. It defines email and outlines its advantages like speedy communication. It emphasizes the importance of email etiquette for professionalism and avoiding misinterpretation. Some etiquette rules mentioned include being concise, using proper grammar, and not using all caps. Email security threats discussed include viruses, spam, and phishing. It provides examples of phishing scams and advises verifying identity before providing personal information. Measures to enhance email security include encryption, secure gateways, filtering, and compliance policies.
Basic telephone skills
This document provides guidance on proper telephone etiquette and skills. The objectives are to state the importance of professional telephone service, provide suitable greetings and farewells, use the phone effectively by transferring or placing calls on hold properly, and taking messages. Key tips include answering promptly, identifying yourself and department, offering assistance, asking permission to place on hold, explaining delays, informing callers of transfers, staying on the line until transfers are complete, taking detailed messages, and ending calls positively by thanking the caller.
Telephone language
This document provides information about telephone terms and common telephone language. It lists terms associated with telephones like dial tone, caller ID, and receiver. It also gives examples of phrases used for answering the phone, introducing oneself, asking to speak to someone, taking a message, connecting a call, and confirming information. Sample language is provided for common telephone situations like asking someone to wait, leaving a message, or finishing a conversation.
Telephone Conversation
The poem depicts an interaction between a Nigerian man searching for an apartment and a potential landlady. Through their telephone conversation, the landlady focuses solely on discussing the man's skin color rather than apartment details. The man responds with wit and subtle irony to highlight the absurdity of her racism. While appearing polite, the landlady is revealed to be shallowly judging the man based on his race alone. The man's intelligence shown through his vocabulary contrasts with the savage stereotype the landlady assumes based on his skin color.
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Vocabulary and expressions used to make a phone call
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How to Speak English on the Telephone with Confidence
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The document provides tips for improving telephone skills. It discusses maintaining a clear, enthusiastic tone of voice and avoiding mumbling, shouting, or speaking too fast or slow. It emphasizes listening politely, using the client's name, being aware of cultural differences like time zones, avoiding false accents or slang, and not interrupting others on the call. The overall message is to focus on clear communication, be respectful of clients, and follow basic etiquette guidelines.
Business phone etiquette
This document provides tips and best practices for communicating effectively over the phone in a business context. It discusses using phone directories to find numbers, dos and don'ts for phone conversations like speaking clearly and smiling, keys to good listening like not interrupting, creating a good first impression by answering promptly, properly putting callers on hold, and leaving informative phone messages. The overall aim is to provide helpful guidance for conducting phone calls and business in a professional manner.
Business phone etiquette
This document provides tips and guidelines for effective business phone etiquette. It discusses being alert, pleasant, natural, and distinctive when speaking on the phone. Specific recommendations include speaking clearly at a moderate pace, smiling to sound friendly, keeping conversations positive, and listening attentively without distractions. The document also outlines best practices for answering calls, placing callers on hold, transferring calls, taking messages, and making a good first and last impression on phone interactions.
Business phone etiquette
This document provides guidance on proper telephone etiquette for business purposes. It outlines best practices for making a good first impression, communicating clearly and effectively over the phone, listening skills, transferring calls appropriately, taking messages, and leaving professional voice messages. Key recommendations include speaking with alertness, pleasantness and naturalness, varying tone and pitch, clearly enunciating, concentrating while listening, and making polite introductions, holds and transfers to create positive experiences for all callers.
Business etiquette
THIS slide covers the topic Business Etiquette
In which:
1. Eye contact
2. Voicemail and email etiquette
3. Voice tone
4. Telephone Etiquette
we do our to complete this presentation
we are the student in Imsar, MDU, ROHTAK
Making connections
This document provides tips for improving telephone communication skills. It discusses some main difficulties like lack of visual cues, preparation, and information overload. It recommends thinking about your voice, preparing for calls, following useful tips, and learning phrases. Specific tips include slowing down speech, speaking with enthusiasm, minimizing background noise, introducing yourself, asking for the caller's identity, and using polite requests and apologies. The goal is clear, effective telephone conversations.
Business phone etiquette
The document provides tips for effective telephone communication in a business setting. It discusses how to sound professional over the phone through alertness, pleasantness, natural speech, and distinctiveness. Specific dos and don'ts are outlined for tone of voice, rate of speech, listening skills, call transfers, messages, and endings. The overall message is that the telephone is an important tool for business and proper telephone etiquette can help make a good first and lasting impression.
Telephonic manners ppt
This document provides guidelines for proper telephone etiquette, including answering and making business phone calls. It outlines seven key steps to answering a call: greetings, identification, offering help, exchanging information, confirming messages, confirming actions, and closing. Additional tips include listening carefully to callers, empathizing without judgment, following up on issues, and maintaining confidentiality. Proper etiquette also involves identifying yourself fully, keeping messages brief, speaking clearly when leaving voicemails, and maintaining a professional tone.
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telephone english
- 1. Chapter 2: Making Connections 1) Phoning
- 2. DON’T!!! Have noise in the background Be familiar Be unfriendly Talk to others while you are on the telephone Eat, drink, or chew gum 2
- 3. MAIN DIFFICULTIES Lack of visual communication Lack of preparation Rush of information
- 4. YOUR VOICE AND TONE Talk with a Smile in Your Voice Slow down! Take pauses
- 5. PREPARING YOUR CALL You are making the call introduce yourself say who you want to speak to give the reasons for your call leave a message or your phone number
- 6. You are receiving the call: Answer promptly State your name /the name of your department or company Ask what the call is about Take a name, number or a message
- 7. Remember Don’t hesitate to apologize Use polite requests Have a piece of paper ready Use some appropriate closing to indicate the conversation is ending