To make a phone call: 1. Pick up the receiver and dial the phone number. 2. Wait for the call to connect and the other person or business to answer. 3. Speak to the person who answers and conduct your conversation.

1. MAKING A PHONE CALL
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3. •telephone sy again or in return
•wait for a short time
•connect by telephone
•end a telephone conversation and put the phone
down
•succeed in speaking to sy on the telephone
•interrupt a telephone conversation
•answer a telephone call
•speak louder
•become inaudible over the telephone
call back
hang on, hold on
put through
hang up
get through
cut off
pick up
speak up
break up

5. WORDS
service provider
wireless carrier
service plan
prepaid plan
loyalty discount
peak hours
airtime
in network
land line
roaming
bundle services
hands free device
MEANINGS
• hours in which most people are
using their cell phones
• traditional phones use this, an
actual wire
• amount of time you are on the
phone per billing month
• a company’s offer for different
options you phone gets
• name for the cell phone
company
• a set price for a desired amount
of minutes

6. USEFUL PHRASES
Answering the phone:
• Good Morning, thank you for calling ABC Company. How can I help you today?
• Good afternoon, this is Stephanie. How may I direct your call?
• Thank you for calling Peterson’s.
• Marketing Department. Evelyn Speaking. How may I help you this afternoon?
Asking for the caller’s name:
• Who’s calling?
• Can I get your name, please?
Introducing yourself:
• This is Kelly Erickson from West Marketing.
• Hi, this Paloma from Tidy Cleaning Service.
• Hello, my name is Janet. I am one of your customers.

7. USEFUL PHRASES
Asking to speak with someone:
• Is Paulo Rodriguez available?
• Can I speak to the head of the marketing department?
• Is Mary Smith there?
• I’d like to speak to the person in charge of the upcoming Gala.
Person caller wants to talk to someone that is not available:
• Mr. Berg is not taking calls right now. Can I take a message?
• I’m sorry, Ms. Thorsen is in a meeting until 10. Would you like to call
back again later? • Jonathan is out today. Can I forward you to his
voicemail?
• He’s with a patient right now. Would you like to hold? • She’s on the
phone now. Can I have her call you back later?

8. USEFUL PHRASES
Transferring/connecting the caller to another person:
• Please hold, while I connect you to him.
• I’ll put you through to Mr. Shapiro’s phone. If you get disconnected for some
reason his direct extension is 4562.
• I’m connecting you right now.
Problems:
• I’m sorry I can’t hear you. Could you speak a little louder?
• I’m sorry, I didn’t get that. Could you repeat yourself?
• Could you please spell that? • I’m sorry, you have the wrong number.
Ending a call:
• Thank you for calling North Star Roofing. Have a great day.
• Thanks for calling, Mr. James. Is there anything else I can help you with today?
• Have a nice day.
• Be sure to contact me if you have any more problems.
• Don’t hesitate to call again.