technology in public administration

1. TECHNOLOGY IN
PUBLIC
ADMINISTRATION

2. The delivery of public services and societal
relations are likely to be revolutionized in a big
way during the twenty-first century due to
digitalization and the spread of ICT at a rapid rate.
The cultural background, experience in the
technical field and its sustainability to the local
needs and its context decide upon the success of
the interventions related to ICT.

3. Various levels of public administration were to witness,
address or implement changes as a result of a new society:
These were:
a. Citizenship – a shift towards e-democracy along with the
participation of citizens in governance;
b. Public Service job’s nature ( for job design ,work
processes and skills);
c. Changes in the organization ( network oriented or even
virtual organizations);
d. The entire government (New Public Management) from
earlier bureaucracy and more digital and network-based
organizations.

4. E-Government and Public Administration refers to the
development in the economic field even as there is increased
transparency in the government, improved public
administration and service delivery:
1. Reducing costs – the processing cost could be reduced
drastically by making the services available on-line as this
brings down the cost when compared to manual handling
of operations.
2. Promoting economic development – relationships with
businesses are simplified and administrative processes and
procedures or steps requiring regulatory compliance are
reduced as a result of technology usage by the government.

5. 3. Enhancing Transparency and Accountability –
information is made accessible in e-government through
the publishing of minutes and government debates,
expenditure statements and budgets, as well as tracking
applications online by the press and the public in certain
process which helps make the decision-making process
more transparent.
4. Improving Service Delivery – quality of services is
enhanced as far as the time factor and its accessibility
and content are concerned where the government
services were put online.

6. 5. Improving Public Administration
-various administrative components in e-
governance like a treasury that is
computerized, human resource management
systems and integrated financial
management information systems result in
greater efficiency. It encompasses the
integration of data about receipt, expenditure
control, data audit and publishing financial
data.

7. 6. Facilitating e-society
The use of ICT is promoted in other sectors as
well as in e-government initiative, which seem
to be one of the benefits. New modules and
development courses are developed in schools
and universities that are involved in providing
the market with required capabilities and skills
that are requisites for e-government
administration.

8. Three Levels of Government Information
Systems
1. Strategic
2. Tactical or Administrative
3. Managerial or Operational

9. Ideas Incorporated in the New Public
Administration require a change in culture
namely:
1. The concentration of the public sector being
towards efficacy and efficiency
2. Within agencies de-segregating bureaucracy
where user payment is used as the basis for
establishing relations;
3. Owing to the competition making use of
contracting and multiple markets

10. 4. Reduction of the costs; and
5. Target monetary incentives, fixed term
contracts and freedom of management.
Good governance continues to have an
economy and efficiency as its main objectives.
To bring about enhanced quality and
effectiveness in service activity
accomplishment is seen as the purpose of
using and applying it.

11. Access to services and information is improved
through information technology throughout
the year and during the entire day by way of
information kiosks that is set up mainly in
public sites, public places and communities.
The information which pertains to the users is
stored up in various databases and this is used
to provide opportunities so that the services
can be suitably adapted according to the needs
of the users within a set of frame limits.

12. E-administration aims at the following
objectives through its various categories of
action:
1. For the enhancement of operational
efficiency of the local and central bodies of
public administration introducing
informatics;
2. The services are oriented towards the
companies and citizens are provided with
informatics in services as it involves the
services integration of local and central
public administration;

13. 3. To ensure that information
technologies provide ready access to
information as far as public
administration’s final users are
concerned.

14. E- Government Web Interrelationships
1. Government to Business ( G2B);
2. Government to Citizens (G2C);
3. Government to Employees (G2E); and
4. Government to Government (G2G)

15. 4. Reduction of the costs; and
5. Target monetary incentives, fixed term
contracts and freedom of management.
Good governance continues to have an
economy and efficiency as its main objectives.
To bring about enhanced quality and
effectiveness in service activity
accomplishment is seen as the purpose of
using and applying it.

16. REFERENCE:
Public Administration in the Developing
World
by Chester Alexis C. Buama
Chapter IV The Application of Technology in
Public Administration, pages 86-114