This document contains information about performance evaluation forms and methods for evaluating technical support engineers. It includes a sample performance evaluation form with sections for reviewing job performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for evaluating various skills and examples of the top 12 methods for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide useful resources for conducting thorough performance evaluations of technical support engineers.
This document contains information about performance evaluation forms and methods for evaluating an accounts payable assistant. It includes a sample performance evaluation form with rating scales for evaluating an employee's performance on factors such as administration, knowledge, communication, and customer service. It also provides examples of phrases to use in evaluations for areas like attitude, problem solving, and teamwork. Finally, it lists and describes the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide HR professionals with resources for comprehensively evaluating the performance of an accounts payable assistant.
This document contains information about performance evaluation forms and methods for evaluating an accounts payable assistant. It includes a sample performance evaluation form with rating scales for evaluating an employee's performance on factors such as administration, knowledge, communication, and customer service. It also provides examples of phrases to use in evaluations for areas like attitude, problem solving, and teamwork. Finally, it lists and describes the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide HR professionals with resources for comprehensively evaluating the performance of an accounts payable assistant.
This document contains materials for evaluating an engineer's job performance, including:
1. A 4-page performance evaluation form for rating an engineer on factors like administration, knowledge, communication, and more. Performance is rated on a scale from "outstanding" to "unsatisfactory".
2. A list of 6 effective performance appraisal methods for engineers, such as management by objectives, critical incident method, and 360 degree feedback.
3. Sample phrases for writing performance reviews on various skills and traits, both positive and negative, for things like attitude, creativity, decision-making, and teamwork.
The document provides a comprehensive template and guidance for conducting a thorough job performance review for an engineer.
Server support engineer performance appraisallopedhapper
This document provides information and resources for evaluating the performance of a server support engineer, including:
1. A sample performance evaluation form with rating scales and categories to evaluate an employee's skills, strengths, areas for improvement, and overall performance.
2. Examples of phrases to use in a performance review for various categories like attitude, problem solving, teamwork, and decision making.
3. An overview of the top 12 methods for conducting a performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
Service supervisor performance appraisalRuudGullit012
This document provides a job performance evaluation form for evaluating the performance of a service supervisor. It includes:
1) Links to online resources for performance appraisal materials like phrases, forms, and methods.
2) A 4-page evaluation form covering performance factors, employee strengths/accomplishments, areas for improvement, and signatures. Factors include administration, communication, decision-making, leadership, and more.
3) A section with sample performance review phrases for evaluating a service supervisor's attitude, creativity, decision-making, and other skills.
The evaluation form and phrases are intended to help managers formally assess and document a service supervisor's job performance.
This document provides a job performance evaluation form for a supply chain assistant. It includes sections for planning and reviewing performance, rating performance on factors such as administration, communication, and customer service. Potential strengths and areas for improvement are identified. Performance is rated on a scale from outstanding to unsatisfactory. The form also allows for reviewing the employee's job description and obtaining signatures from the employee and evaluators. Links are provided to additional performance appraisal resources focused on supply chain assistants.
This document provides information and materials for evaluating the performance of a housekeeper supervisor, including:
1. A sample housekeeper supervisor performance evaluation form with sections to rate job performance, note strengths/areas for improvement, set goals, and obtain signatures.
2. Examples of performance review phrases to assess different aspects of job performance like attitude, creativity, decision-making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document contains materials for evaluating the job performance of a restaurant operations manager, including:
1) A multi-page performance evaluation form with ratings scales to assess an individual on various performance factors.
2) Links to additional online resources on performance appraisals, including sample phrases, forms, and guides to developing key performance indicators and objectives.
3) Examples of positive and negative performance review phrases for evaluating an operations manager's attitude, creativity/innovation, and decision-making. The document provides a comprehensive template for formally reviewing a restaurant operations manager's job performance.
This document contains materials for evaluating the job performance of a clerical officer, including:
1) A 4-page performance evaluation form with ratings for various job duties and an overall performance rating.
2) Links to additional online resources for performance appraisals, including sample forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
3) A description of common phrases used in performance reviews to describe both positive and negative attributes relating to attitude, creativity, decision-making, and other skills for clerical officers.
This document provides information on performance evaluation methods for an HR admin assistant. It discusses 12 common methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree feedback, and checklist and weighted checklist method. For each method, it provides a definition and overview, and in some cases discusses advantages and disadvantages. The goal is to help evaluate an HR admin assistant's performance and identify areas for improvement using structured evaluation techniques.
What is a staff accountant job description, What is a staff accountant goals & objectives, What is a staff accountant KPIs & KRAs, What is a staff accountant self appraisal
This document contains materials for evaluating the performance of a quality assurance team lead, including:
1) A sample performance evaluation form with ratings definitions and factors like administration, communication, decision-making, and customer service.
2) Examples of strength/improvement statements and a plan of action.
3) A section on performance review phrases divided into attitudes, creativity/innovation, and decision-making. The phrases provide positive and negative examples that could be used in a performance review.
It system administrator perfomance appraisal 2tonychoper0404
This document contains information related to performance evaluation forms and methods for an IT system administrator. It includes a 4-page sample performance evaluation form with rating scales and categories like administration, knowledge, communication, and customer service. It also lists the top 12 performance appraisal methods for an IT system administrator such as management by objectives, critical incident method, and 360-degree feedback. Key details are provided for each method.
This document provides information and resources for conducting a performance evaluation of a procurement supervisor, including:
- Sample performance evaluation forms spanning 3 pages with rating criteria and categories like administration, communication, decision making, etc.
- Examples of positive and negative phrases to use in evaluations for attributes like attitude, creativity, problem solving, teamwork, and others.
- An overview of the top 12 methods for performance appraisal for procurement supervisors, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
The document aims to provide a procurement manager with all the necessary tools and guidance to properly evaluate a procurement supervisor's job performance.
The document discusses key performance indicators (KPIs) for technical support engineers. It provides examples of KPIs, performance appraisal methods, and steps to create KPIs for this position. Mistakes to avoid in developing technical support engineer KPIs are also outlined, such as creating too many KPIs or not linking them to overall strategies. The document recommends visiting an external website for additional KPI samples and materials.
This document contains materials for evaluating an engineer's job performance, including:
1. A 4-page performance evaluation form for rating an engineer on factors like administration, knowledge, communication, and more. Performance is rated on a scale from "outstanding" to "unsatisfactory".
2. A list of 6 effective performance appraisal methods for engineers, such as management by objectives, critical incident method, and 360 degree feedback.
3. Sample phrases for writing performance reviews on various skills and traits, both positive and negative, for things like attitude, creativity, decision-making, and teamwork.
The document provides a comprehensive template and guidance for conducting a thorough job performance review for an engineer.
Server support engineer performance appraisallopedhapper
This document provides information and resources for evaluating the performance of a server support engineer, including:
1. A sample performance evaluation form with rating scales and categories to evaluate an employee's skills, strengths, areas for improvement, and overall performance.
2. Examples of phrases to use in a performance review for various categories like attitude, problem solving, teamwork, and decision making.
3. An overview of the top 12 methods for conducting a performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
Service supervisor performance appraisalRuudGullit012
This document provides a job performance evaluation form for evaluating the performance of a service supervisor. It includes:
1) Links to online resources for performance appraisal materials like phrases, forms, and methods.
2) A 4-page evaluation form covering performance factors, employee strengths/accomplishments, areas for improvement, and signatures. Factors include administration, communication, decision-making, leadership, and more.
3) A section with sample performance review phrases for evaluating a service supervisor's attitude, creativity, decision-making, and other skills.
The evaluation form and phrases are intended to help managers formally assess and document a service supervisor's job performance.
This document provides a job performance evaluation form for a supply chain assistant. It includes sections for planning and reviewing performance, rating performance on factors such as administration, communication, and customer service. Potential strengths and areas for improvement are identified. Performance is rated on a scale from outstanding to unsatisfactory. The form also allows for reviewing the employee's job description and obtaining signatures from the employee and evaluators. Links are provided to additional performance appraisal resources focused on supply chain assistants.
This document provides information and materials for evaluating the performance of a housekeeper supervisor, including:
1. A sample housekeeper supervisor performance evaluation form with sections to rate job performance, note strengths/areas for improvement, set goals, and obtain signatures.
2. Examples of performance review phrases to assess different aspects of job performance like attitude, creativity, decision-making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document contains materials for evaluating the job performance of a restaurant operations manager, including:
1) A multi-page performance evaluation form with ratings scales to assess an individual on various performance factors.
2) Links to additional online resources on performance appraisals, including sample phrases, forms, and guides to developing key performance indicators and objectives.
3) Examples of positive and negative performance review phrases for evaluating an operations manager's attitude, creativity/innovation, and decision-making. The document provides a comprehensive template for formally reviewing a restaurant operations manager's job performance.
This document contains materials for evaluating the job performance of a clerical officer, including:
1) A 4-page performance evaluation form with ratings for various job duties and an overall performance rating.
2) Links to additional online resources for performance appraisals, including sample forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
3) A description of common phrases used in performance reviews to describe both positive and negative attributes relating to attitude, creativity, decision-making, and other skills for clerical officers.
This document provides information on performance evaluation methods for an HR admin assistant. It discusses 12 common methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree feedback, and checklist and weighted checklist method. For each method, it provides a definition and overview, and in some cases discusses advantages and disadvantages. The goal is to help evaluate an HR admin assistant's performance and identify areas for improvement using structured evaluation techniques.
What is a staff accountant job description, What is a staff accountant goals & objectives, What is a staff accountant KPIs & KRAs, What is a staff accountant self appraisal
This document contains materials for evaluating the performance of a quality assurance team lead, including:
1) A sample performance evaluation form with ratings definitions and factors like administration, communication, decision-making, and customer service.
2) Examples of strength/improvement statements and a plan of action.
3) A section on performance review phrases divided into attitudes, creativity/innovation, and decision-making. The phrases provide positive and negative examples that could be used in a performance review.
It system administrator perfomance appraisal 2tonychoper0404
This document contains information related to performance evaluation forms and methods for an IT system administrator. It includes a 4-page sample performance evaluation form with rating scales and categories like administration, knowledge, communication, and customer service. It also lists the top 12 performance appraisal methods for an IT system administrator such as management by objectives, critical incident method, and 360-degree feedback. Key details are provided for each method.
This document provides information and resources for conducting a performance evaluation of a procurement supervisor, including:
- Sample performance evaluation forms spanning 3 pages with rating criteria and categories like administration, communication, decision making, etc.
- Examples of positive and negative phrases to use in evaluations for attributes like attitude, creativity, problem solving, teamwork, and others.
- An overview of the top 12 methods for performance appraisal for procurement supervisors, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
The document aims to provide a procurement manager with all the necessary tools and guidance to properly evaluate a procurement supervisor's job performance.
The document discusses key performance indicators (KPIs) for technical support engineers. It provides examples of KPIs, performance appraisal methods, and steps to create KPIs for this position. Mistakes to avoid in developing technical support engineer KPIs are also outlined, such as creating too many KPIs or not linking them to overall strategies. The document recommends visiting an external website for additional KPI samples and materials.
The document provides examples of objectives and key results (OKRs) for different roles within an engineering organization. It includes OKRs for roles like VP of Engineering, Chief Architect, Software Engineer, Quality Assurance Engineer, and Data Scientist. The OKRs are structured using the "I will ______ as measured by ________" format and focus on goals that can be achieved within a specific timeframe, often by the end of a quarter or sprint, with measurable key results. The document is intended to provide guidance for teams in setting their own OKRs by giving examples of well-structured goals aligned to specific roles.
This document discusses performance reviews in an Agile environment. It recommends setting both individual goals that are adapted to being part of an Agile team, as well as shared team goals. The individual goals should focus on areas like involvement in requirements, cross-functional tasks, and expanding knowledge, while team goals focus on deliverables, quality, and continuous improvement. Both individual and team goals should be set collaboratively.
It help desk support performance appraisalluisshahara11
This document provides information and resources for performance evaluations of IT help desk support staff, including:
1. Sample performance evaluation forms with rating scales and categories like job knowledge, communication, and customer service.
2. Phrases to use in evaluations for both positive and negative feedback on attributes like attitude, creativity, decision-making, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident reviews, and 360-degree feedback. Sample scales, advantages and disadvantages are discussed for various methods.
The document discusses key performance indicators (KPIs) for a technical support manager position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. The document recommends visiting an external website for additional KPI samples and materials related to performance management.
This document provides guidelines for effective performance evaluation techniques, including preparation, conducting meetings, and follow up. Key points include:
- Supervisors should prepare by thinking about the objectives of the discussion, having specific feedback ready, and considering the employee's personality.
- During meetings, supervisors should create a relaxed atmosphere, provide constructive feedback with examples, and have a two-way discussion where the employee can provide input.
- Follow up is important, such as setting goals for improvement, providing supervisor support, and scheduling a follow up meeting.
Donald Leu provides 15 ideas for teachers to prepare students for Common Core State Standards using digital technologies. The ideas include: (1) understanding the teacher's role in making technology effective; (2) using educational websites and apps to develop early reading; (3) using the Read Write Think site for all grade levels; and (4) using an instructional model called Internet Workshop. The document emphasizes developing students' new literacies skills like locating information, evaluating sources critically, synthesizing information, and communicating online. It presents a three-phase model called Internet Reciprocal Teaching to teach these skills through teacher-led instruction, collaborative problem-solving, and independent inquiry.
This document discusses key performance indicator (KPI) examples for engineering. It provides links to materials on KPIs including lists of KPIs, performance appraisal metrics, and methods. It also discusses steps for creating KPIs such as defining objectives, identifying key result areas and tasks, and determining methods to measure results. Common mistakes to avoid when creating KPIs are having too many KPIs and not tailoring KPIs to change with goals. KPIs should be linked to strategy and empower employees. The document also describes different types of KPIs including process, input, output, leading, lagging, outcome, qualitative, and quantitative.
This document contains information about performance evaluation forms and methods for mechanical engineers. It includes a 4-page sample performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also lists phrases that can be used in performance reviews and describes the top 12 methods for performance appraisal, such as management by objectives, critical incident method, and 360-degree feedback. The document provides templates and guidance for conducting formal performance reviews for mechanical engineers.
It application support performance appraisallucaschaplin8
It application support job description, It application support goals & objectives, It application support KPIs & KRAs, It application support self appraisal
This performance appraisal form outlines 12 areas that are evaluated on a scale of 1 to 5:
1. It evaluates job qualities like quality, quantity, and timeliness of work against established expectations.
2. It assesses teamwork, job knowledge, initiative, and interpersonal skills.
3. For supervisors, it additionally evaluates communications abilities, planning/organizing, problem-solving skills, staff development, and dependability.
Help desk support technician performance appraisallucaschaplin8
This document provides information and resources for evaluating the performance of a help desk support technician. It includes sample evaluation forms, performance appraisal methods, and phrases to describe employee strengths, areas for improvement, and ratings for various performance factors. The forms and resources cover evaluating goals, objectives, key performance indicators, and allowing for employee self-appraisals. Evaluation methods discussed include management by objectives, critical incident reporting, behaviorally anchored rating scales, and 360-degree/multi-rater feedback.
Technical service engineer perfomance appraisal 2tonychoper5204
This document contains information about performance evaluation forms and methods for technical service engineers. It includes a sample performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for various factors like attitude, creativity, decision making, and problem solving. Finally, it outlines the top 12 methods for performance appraisal, including management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide useful resources for conducting comprehensive performance evaluations of technical service engineers.
Application support engineer perfomance appraisal 2tonychoper0904
This document provides information and resources for evaluating the job performance of an application support engineer. It includes a sample performance evaluation form spanning multiple pages with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and developing a plan for improved performance. Rating scales are provided to evaluate performance areas such as administration, knowledge, communication, and decision-making. The document also lists the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, and 360-degree feedback. Resources on useful performance appraisal phrases and key performance indicators are referenced.
Technical support manager performance appraisallilyevans532
Technical support manager job description,Technical support manager goals & objectives,Technical support manager KPIs & KRAs,Technical support manager self appraisal
Tech support engineer performance appraisalMonmaKouki345
This document provides resources and templates for conducting a job performance evaluation for a tech support engineer. It includes sections for evaluating performance factors like administration, communication, teamwork, and customer service. Performance is rated on a scale from "Outstanding" to "Unsatisfactory". The evaluation form collects employee strengths, areas for improvement, and allows for reviewing job descriptions and signatures. Sample phrases are provided to help evaluate attitudes, creativity, decision-making and other skills.
This document contains materials for evaluating the job performance of an engineering assistant, including:
1. A 4-page performance evaluation form with rating scales for evaluating an engineering assistant on factors like administration, communication, teamwork, and safety.
2. Examples of performance review phrases for an engineering assistant's attitude, creativity, decision-making, interpersonal skills, and other qualities.
3. An overview of the top 12 methods for performance evaluation, including management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback.
Technical support associate perfomance appraisal 2tonychoper4404
This document contains materials for evaluating the job performance of a technical support associate, including:
1) A multi-page performance evaluation form with ratings scales for evaluating an associate on various criteria like skills, communication, teamwork, and more.
2) Links to online resources for performance appraisal materials like sample phrases, forms, and guides.
3) Sample performance review phrases for evaluating an associate's attitude, creativity, decision-making, and other skills.
The evaluation form and sample phrases are intended to help managers objectively assess a technical support associate's job performance.
Technical support specialist performance appraisaljasonlugar
Technical support specialist job description,Technical support specialist goals & objectives,Technical support specialist KPIs & KRAs,Technical support specialist self appraisal
Technical support executive perfomance appraisal 2tonychoper5404
This document provides information about performance evaluation methods for a technical support executive. It discusses 12 different methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides a definition and overview, as well as advantages and disadvantages in some cases. The goal is to help evaluate a technical support executive's performance using structured techniques.
It support engineer performance appraisalbobalex231
This document contains information about performance evaluation methods and forms for IT support engineers. It includes 4 pages of a sample performance evaluation form covering areas like administration, knowledge, communication, teamwork, and customer service. Ratings are on a scale of outstanding to unsatisfactory. The document also provides examples of performance review phrases for various skills and traits. Finally, it discusses the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The goal is to provide managers with resources to properly evaluate IT support engineer performance.
Technology support specialist performance appraisalvalikiealie08
This document provides information about performance evaluation forms and methods for evaluating a technology support specialist. It includes a sample job performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also gives examples of performance review phrases for different evaluation criteria like attitude, problem solving, and teamwork. Finally, it outlines the top 12 methods for performance appraisal, such as management by objectives, critical incident method, and 360 degree feedback, explaining what they are and their key aspects. The overall document serves as a useful reference for evaluating and developing a technology support specialist's job performance.
Customer support engineer perfomance appraisal 2tonychoper2804
This document contains information about performance evaluation forms and methods for customer support engineers. It includes a sample performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for various factors like attitude, problem solving, and teamwork. Finally, it lists and describes 12 common methods for performance appraisal, such as management by objectives, critical incident method, and 360 degree feedback. The document aims to provide useful resources for conducting thorough performance evaluations of customer support engineers.
Field support engineer perfomance appraisal 2tonychoper5204
This document provides information and resources for evaluating the job performance of a field support engineer, including:
1. A 4-page job performance evaluation form with rating scales for evaluating an engineer on factors like administration, knowledge, communication, and more.
2. Examples of performance review phrases for attributes like attitude, creativity, decision-making, interpersonal skills, and problem-solving.
3. An overview of the top 12 methods for performance evaluation, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback.
This document provides information and resources for conducting a performance evaluation of an engineering coordinator. It includes sample evaluation forms, performance rating definitions, and phrases to describe employee strengths, areas for improvement, and overall performance in various key areas. It also lists the top 12 methods for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback. The resources are intended to help managers formally evaluate an engineering coordinator's work performance and set goals for development.
Technical support consultant performance appraisalmartinnick967
Technical support consultant job description,Technical support consultant goals & objectives,Technical support consultant KPIs & KRAs,Technical support consultant self appraisal
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3. Job Performance Evaluation Form Page 3
I. Technical support engineer performance form
Name:
Evaluation Period:
Title: Date:
PERFORMANCE PLANNING AND RESULTS
Performance Review
Use a current job description (job descriptions are available on the HR web page).
Rate the person's level of performance, using the definitions below.
Review with employee each performance factor used to evaluate his/her work performance.
Give an overall rating in the space provided, using the definitions below as a guide.
Performance Rating Definitions
The following ratings must be used to ensure commonality of language and consistency on
overall ratings: (There should be supporting comments to justify ratings of “Outstanding” “Below Expectations,
and “Unsatisfactory”)
Outstanding Performance is consistently superior
Exceeds Expectations Performance is routinely above job requirements
Meets Expectations Performance is regularly competent and dependable
Below Expectations Performance fails to meet job requirements on a frequent basis
Unsatisfactory Performance is consistently unacceptable
A. PERFORMANCE FACTORS (use job description as basis of this evaluation).
Administration - Measures effectiveness in planning, Outstanding
Exceeds Expectations
4. Job Performance Evaluation Form Page 4
organizing and efficiently handling activities and eliminating
unnecessary activities
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Knowledge of Work - Consider employee's skill level,
knowledge and understanding of all phases of the job and
those requiring improved skills and/or experience.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Communication - Measures effectiveness in listening to
others, expressing ideas, both orally and in writing and
providing relevant and timely information to management,
co-workers, subordinates and customers.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Teamwork - Measures how well this individual gets along
with fellow employees, respects the rights of other
employees and shows a cooperative spirit.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Decision Making/Problem Solving - Measures
effectiveness in understanding problems and making timely,
practical decisions.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Expense Management - Measures effectiveness in
establishing appropriate reporting and control procedures;
operating efficiently at lowest cost; staying within
established budgets.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Human Resource Management - Measures effectiveness in
selecting qualified people; evaluating subordinates'
performance; strengths and development needs; providing
constructive feedback, and taking appropriate and timely
action with marginal or unsatisfactory performers. Also
considers efforts to further the university goal of equal
employment opportunity.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Independent Action - Measures effectiveness in time
management; initiative and independent action within
prescribed limits.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Job Knowledge - Measures effectiveness in keeping Outstanding
Exceeds Expectations
5. Job Performance Evaluation Form Page 5
knowledgeable of methods, techniques and skills required
in own job and related functions; remaining current on new
developments affecting SPSU and its work activities.
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Leadership - Measures effectiveness in accomplishing
work assignments through subordinates; establishing
challenging goals; delegating and coordinating effectively;
promoting innovation and team effort.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Managing Change and Improvement - Measures
effectiveness in initiating changes, adapting to necessary
changes from old methods when they are no longer
practical, identifying new methods and generating
improvement in facility's performance.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Customer Responsiveness - Measures responsiveness and
courtesy in dealing with internal staff, external customers
and vendors; employee projects a courteous manner.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Personal Appearance - Measures neatness and personal
hygiene appropriate to position.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Dependability - Measures how well employee complies
with instructions and performs under unusual
circumstances; consider record of attendance and
punctuality.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Safety - Measures individual's work habits and attitudes as
they apply to working safely. Consider their contribution to
accident prevention, safety awareness, ability to care for
SPSU property and keep workspace safe and tidy.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Employee's Responsiveness - Measures responsiveness in
completing job tasks in a timely manner.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
6. Job Performance Evaluation Form Page 6
B. EMPLOYEE STRENGTHS AND ACCOMPLISHMENTS: Include those which are relevant
during this evaluation period. This should be related to performance or behavioral
aspects you appreciated in their performance.
C. PERFORMANCE AREAS WHICH NEED IMPROVEMENT:
D. PLAN OF ACTION TOWARD IMPROVED PERFORMANCE:
7. Job Performance Evaluation Form Page 7
E. EMPLOYEE COMMENTS:
F. JOB DESCRIPTION REVIEW SECTION: (Please check the appropriate box.)
Employee job description has been reviewed during this evaluation and no changes
have been made to the job description at this time.
Employee job description has been reviewed during this evaluation and modifications
have been proposed to the job description. The modified job description is attached to
this evaluation.
G. SIGNATURES:
Employee Date
(Signature does not necessarily denote agreement with official review and means only that theemployee was
given theopportunity to discuss theofficial review with thesupervisor.)
Evaluated by Date
Reviewed by Date
8. Job Performance Evaluation Form Page 8
II. Technical support engineer performance phrases
1.Attitude Performance Review Examples – technical support engineer
Positive review
Holly has one of those attitudes that is always positive. She frequently has a smile on her
face and you can tell she enjoys her job.
Greg is a cheerful guy who always makes you feel delighted when you’re around him.
We are fortunate to have Greg on our team.
Thom has an even demeanor through good times and bad. His constant cheer helps others
keep their “enthusiasm” – both positive and negative – in check.
Negative review
Jim frequently gives off “an air” of superiority to his coworkers. He is not approachable
and is rough to work with.
Bill has a dreadful outlook at times which has a tendency to bring down the entire team.
For the most part, Lenny is a personable guy, but when he gets upset, his attitude turns
shocking. Lenny needs to balance his personality out and not react so much to negative
events.
2.Creativity and Innovation Performance Review Phrases for technical support engineer
Positive review
Sally has a creative touch in a sometimes monotonous role within our team – the way she
adds inspiration to the day to day tasks she performs is admirable.
When a major problem arises, we frequently turn to Jon for his creativity in solving
problems. The way he can look at an issue from different sides is a great resource to our
team.
Whenever we need a fresh look at a problem, we know we can turn to Julia for a novel
perspective.
9. Job Performance Evaluation Form Page 9
Negative review
Paul’s team feels discouraged as he often “shoots down” creative ideas without any
explanation. Paul should be more willing to listen to ideas before he rejects them outright.
Jean does not tap into the creative side of her team and consistently overlooks the
innovate employees reporting to her.
Kevin has a difficult time thinking “outside of the box” and creating new and untested
solutions.
3.Performance review phrases for decision making – technical support engineer
Positive performance review phrases for decision making
A person with good decision-making skills should be a person:
• Be able to make sound fact-based judgments;
• Be able to work out multiple alternative solutions and determined the most suitable one;
• Be objective in considering a fact or situation;
• Be firm to not let the individual emotion and feeling affect on the made decision;
Negative performance review phrases for decision making
• Be hesitant in making decision and too much cautious in making the final decision which often
results in wrong decision;
• Apply complex and impractical approaches in solving problems;
• Fail to make a short-list of solutions recommended by direct units;
• Be paralyzed and confused when facing tight deadlines to make decisions;
4.Interpersonal Skills Performance ReviewPhrases – technical support engineer
Positive review
Ben has a natural rapport with people and does very well at communicating with others.
Sally has a knack for making people feel important when she speaks with them. This
translates into great opportunities for teamwork and connections to form.
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Jack makes people feel at home with him. His natural ability to work with people is a
great asset to our team.
Negative review
Tim does not understand how crucial good working relationships with fellow team
members are.
John has an excellent impression among the management team, yet his fellow team
members cannot stand working with him.
Paula seems to shrink when she’s around others and does not cultivate good relations
with her co-workers.
5.Problem Solving Skills Employee Evaluation Examples – technical support engineer
Positive review
Greg’s investigative skills has provided a key resource for a team focused on solving
glitches. His ability to quickly assess a problem and identify potential solutions is key to
his excellent performance.
Frank examines a problem and quickly identifies potential solutions – and then makes a
recommendation as to what solution to pursue.
Rachel understands the testing process and how to discover a solution to a particular
problem.
Negative review
Joan is poor at communicating problem status before it becomes a crisis.
Bill can offer up potential solutions to a problem, but struggles to identify the best
solution.
Unraveling a problem to discuss the core issues is a skill Janet lacks.
Peter resists further training in problem solving, believing he is proficient, yet lacking in
many areas.
In his technical role, we turn to James often to solve problems. He seems slow and
indecisive when presented with a major issue.
11. Job Performance Evaluation Form Page 11
6.Teamwork Skills Performance Appraisal Phrases – technical support engineer
Positive review
Harry manages his relationships with his coworkers, managers, and employees in a
professional manner.
Tom contributes to the success of the team on a regular basis.
Ben isn’t concerned about who gets the credit, just that the task gets accomplished.
Mary is a team player and understands how to help others in times of need.
Peter is the consummate team player.
Negative review
Bill does not assist his teammates as required.
Ryan holds on to too much and does not delegate to his team effectively.
Bryan focuses on getting his own work accomplished, but does not take the time to help
those members of his team who are struggling to keep up.
Peter was very good at teamwork when he was just a member of the team, now that he is
in a supervisory role, Peter has lost much of those teamwork skills.
Lyle works with the team well when his own projects are coming due and he needs help,
but once those are accomplished, he does not frequently help others on their projects.
12. Job Performance Evaluation Form Page 12
III.Top 12 methods for technical support engineer performance
appraisal:
1.Management by Objectives (MBO) Method
This is one of the best methods for the judgment of an employee's performance, where the
managers and employees set a particular objective for employees and evaluate their performance
periodically. After the goal is achieved, the employees are also rewarded according to the results.
This performance appraisal method of management by objectives depends on accomplishing the
goal rather than how it is accomplished.
-----------------------------
MBO Features
MBO emphasizes participatively set goals that are tangible, verifiable and measurable.
MBO focuses attention on what must be accomplished (goals) rather than how it is to be
accomplished (methods).
MBO, by concentrating on key result areas translates the abstract philosophy of management
into concrete phraseology. The technique can be put to general use (non-specialist technique).
Further it is “a dynamic system which seeks to integrate the company's need to clarify and
achieve its profit and growth targets with the manager's need to contribute and develop
himself”.
MBO is a systematic and rational technique that allows management to attain maximum
results from available resources by focusing on achievable goals. It allows the subordinate
plenty of room to make creative decisions on his own.
-----------------------------
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2.Critical Incident Method
In this method, the manager writes down the positive and negative behavioral performance of the
employees. This is done throughout the performance period and the final report is submitted as
the assessment of the employees. This method helps employees in managing their performance
and improves the quality of their work.
-----------------------------
Disadvantages of critical Incident
This method suffers however from the following limitations:
• Critical incidents technique of evaluation is applied to evaluate the performance of superiors
rather than of peers of subordinates.
• Negative incidents may be more noticeable than positive incidents.
• It results in very close supervision which may not be liked by the employee.
• The recording of incidents may be a chore for the manager concerned, who may be too busy or
forget to do it.
• The supervisors have a tendency to unload a series of complaints about incidents during an
annual performance review session.
-----------------------------
3.Behaviorally Anchored Rating Scales (BARS)
The BARS method is used to describe a rating of the employee's performance which focuses on
the specific behavior as indicators of effective and ineffective performance. This method is
usually a combination of two other methods namely, the rating scale and critical incident
technique of employee evaluation.
-----------------------------
Rating scales for BARs
Each behavior can rate at one of 7 scales as follows (you can set scales depend on your
requirements)
• Extremely poor (1 points)
• Poor (2 points)
• Below average (3 points)
• Average (4 points)
• Above average (5 points)
• Good (6 points)
• Extremely good (7 points)
-----------------------------
4.Behavioral Observation Scales (BOS)
It is defined as the frequency rating of critical incidents which the employee has performed over
a specific duration in the organization. It was developed because methods like graphic rating
scales and behaviorally anchored rating scales (BARS) depend on vague judgments made by the
supervisors about employees.
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-----------------------------
5.360 Degree Performance Appraisal Method
The definition of this performance evaluation method is that, it is a system or process wherein
the employees receive some performance feedback examples, which are anonymous and
confidential from co-workers. This process is conducted by managers and subordinates who,
through 360 degrees, measure certain factors about the employees. These are behavior and
competence, skills such as listening, planning and goal-setting, teamwork, character, and
leadership effectiveness.
-----------------------------
Advantages of 360 degree appraisal
• Offer a more comprehensive view towards the performance of employees.
• Improve credibility of performance appraisal.
• Such colleague’s feedback will help strengthen self-development.
• Increases responsibilities of employees to their customers.
• The mix of ideas can give a more accurate assessment.
• Opinions gathered from lots of staff are sure to be more persuasive.
• Not only manager should make assessments on its staff performance but other colleagues
should do, too.
• People who undervalue themselves are often motivated by feedback from others.
• If more staff takes part in the process of performance appraisal, the organizational culture of the
company will become more honest.
-----------------------------
6.Checklist and Weighted Checklist Method
The checklist method comprises a list of set objectives and statements about the employee's
behavior. For example, leadership skills, on-time delivery, innovation, etc. If the appraiser
believes that the employee possesses the trait mentioned in the checklist, he puts a tick in front of
it. If he thinks the employee doesn't have a particular trait he will leave it blank and mentions
about it in the improvement column. Weighted checklist is a variation of the checklist method
where a value is allotted to each question. The value of each question can differ based on its
importance. The total score from the checklist is taken into consideration for evaluating the
employee's performance. It poses a strong threat of bias on the appraiser's end. Though this
method is highly time-consuming and complex, it is widely used for performance evaluation.
-----------------------------
Advantages and disadvantages of weighted checklist
• This method help the manager in evaluation of the performance of the employee.
• The rater may be biased in distinguishing the positive and negative questions. He may assign
biased weights to the questions.
• This method also is expensive and time consuming.
15. Job Performance Evaluation Form Page 15
• It becomes difficult for the manager to assemble, analyze and weigh a number of statements
about the employee’s characteristics, contributions and behaviors.
-----------------------------
7.Graphic Rating Scale Method
Graphic rating scale is one of the most frequently used performance evaluation methods. A
simple printed form enlists the traits of the employees required for completing the task
efficiently. They are then rated based on the degree to which an employee represents a particular
trait that affects the quantity and quality of work. A rating scale is adopted and implemented for
judging each trait of the employee. The merit of using this method is that it is easy to calculate
the rating. However, a major drawback of this method is that each characteristic is given equal
weight and the evaluation may be subjective.
-----------------------------
Advantages and Disadvantage of the rating scales
Advantages of the rating scales
• Graphic rating scales are less time consuming to develop.
• They also allow for quantitative comparison.
Disadvantages of the rating scales
• Different supervisors will use the same graphic scales in slightly different ways.
• One way to get around the ambiguity inherent in graphic rating scales is to use behavior based
scales, in which specific work related behaviors are assessed.
• More validity comparing workers ratings from a single supervisor than comparing two workers
who were rated by different supervisors.
-----------------------------
8.Comparative Evaluation Method
Two ways are used to make a comparative evaluation, namely, the simple ranking method and
the paired comparison method. In the simple or straight ranking method the employee is rated by
the evaluator on a scale of best to worst. However, the evaluator may be biased and may not
judge the overall performance effectively in the absence of fixed criteria. This kind of evaluation
may be more opinion-based than fact-based.
Under the paired comparison method, the overall performance of one individual is directly
compared with that of the other on the basis of a common criterion. This comparison is all
evasive and not job-specific. While some employees emerge as clear front runners, there are
others who seem to be lagging behind. This is not a popular evaluation system as employers do
not want to encourage discrimination. This is useful in companies which have a limited number
of promotions or funds.
-----------------------------
16. Job Performance Evaluation Form Page 16
Steps to conduct paired comparison analysis
• List the options you will compare (elements as A, B, C, D, E for example).
• Create a table 6 rows and 7 column.
• Write down option to column and row; A to row second, cell first from left and A to row first,
cell second from left; B to row third, cell first from left and B to row first, cell third from left etc;
column seventh is total point.
• Identify importance from 0 (no difference) to 3 (major difference).
• Compare element “A” to B, C, D, E and place “point” at each cell.
• Finally, consolidate the results by adding up the total of all the values for each of the options.
You may want to convert these values into a percentage of the total score.
-----------------------------
9.Forced Choice Method
In this method, the appraiser is asked to choose from two pairing statements which may appear
equally positive and negative. However, the statements dictate the performance of the employee.
An excellent example of this can be "works harder" and "works smarter". The appraiser selects a
statement without having knowledge of the favorable or the unfavorable one. This method works
in companies where the appraiser shows a tendency to under-evaluate or over-evaluate the
employees. Also, it is very costly to implement and does not serve the purpose of developing the
employees. It can also frustrate the appraiser as he does not know which is the right option.
-----------------------------
10.Forced Distribution Method
In this method, the appraiser rates employees according to a specific distribution. For example,
out of a set of 5 employees, 2 will get evaluated as high, 2 will get evaluated as average while 1
will be in the low category. This method has several benefits as it tries to eliminate the leniency
and central tendency of the appraiser. However, its biggest drawback is the fact that it
encourages discrimination among the employees. Another major problem with this method is
that it dictates that there will be forced distribution of grades even when all the employees are
doing a good job.
-----------------------------
Advantages and disadvantages of forced Ranking
Advantages:
• They force reluctant managers to make difficult decisions and identify the most and least
talented members of the work group.
• They create and sustain a high performance culture in which the workforce continuously
improves.
Disadvantages
• They increase unhealthy cut-throat competitiveness;
• They discourage collaboration and teamwork;
• They harm morale;
• They are legally suspect giving rise to age discrimination cases.
17. Job Performance Evaluation Form Page 17
-----------------------------
11.Essay Evaluation Method
In the essay method of evaluation the appraiser writes an elaborate statement about the employee
who is being evaluated. He mentions the employee's strengths and weaknesses. He also suggests
ways to improve his performance and appreciates the good qualities. This essay can be prepared
by the appraiser alone or together with the employee. As the criteria for evaluation is not defined,
it helps the appraiser to focus on the areas that actually need improvement. This open-ended
method accords flexibility and eliminates rigidity which is observed in criteria-driven
evaluations. However, it is a highly time-consuming and subjective method, and may not
necessarily work for the benefit of the organization.
-----------------------------
Essay evaluation is a non-quantitative technique
This method is advantageous in at least one sense, i.e., the essay provides a good deal of
information about the employee and also reveals more about the evaluator. The essay evaluation
method however, suffers from the following limitations:
It is highly subjective; the supervisor may write a biased essay. The employees who are
sycophants will be evaluated more favorably then other employees.
Some evaluators may be poor in writing essays on employee performance. Others may be
superficial in explanation and use flowery language which may not reflect the actual
performance of the employee. It is very difficult to find effective writers nowadays.
The appraiser is required to find time to prepare the essay. A busy appraiser may write the
essay hurriedly without properly assessing the actual performance of the worker. On the other
hand, appraiser takes a long time, this becomes uneconomical from the view point of the firm,
because the time of the evaluator (supervisor) is costly.
12.Performance Test and Observation Method
This method deals with testing the knowledge or skills of the employees. It can be implemented
in the form of a written test or can be based on the actual presentation of skills. The test must be
conceived by the human resources department and conducted by a reliable evaluator who has in-
depth knowledge about the field of the test. There can be bias if the performance is evaluated on
the presentation of skills. However, a written test can be a reliable yardstick to measure the
knowledge. Tests will also enable the management to check the potential of employees.
However, if the human resources department decides to outsource the compilation of the test, it
may incur additional cost for the organization.
18. Job Performance Evaluation Form Page 18
Fields/positions related to performance appraisal:
The above performance appraisal can be used for fields as:
construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,
agency, budget, building, business development, consulting, communication, clinical research,
design, software development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card,
oil gas, hospital, it, marketing, media, mining, nhs, non technical, oil and gas, offshore,
pharmaceutical, real estate, retail, research, human resources, telecommunications, technology,
technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp, creative, ict,
hvac, sales, quality management, uk, implementation, network, operations, architectural,
environmental, crm, website, interactive, security, supply chain, logistics, training, project
management, administrative management…
The above performance appraisal also can be used for job title levels:
entry level, junior, senior, assistant, associate, administrator, clerk, coordinator, consultant,
controller, director, engineer, executive, leader, manager, officer, specialist, supervisor, VP…