This document provides tips for using technology effectively as a non-profit or small business. It covers maintaining hardware through proper care, backups, and security updates. It also recommends standardizing software, using free and open source options when possible, and cloud-based collaboration tools. Social media guidance includes claiming organization profiles and using alert services. Maintaining staff through training and ergonomics is also covered, along with resources for reduced cost technology solutions.

1. Tech Tips for Non-Profit and Small Business Michael Carnell

2. Why Are We Here? Let’s face it, money is tight Even when not tight, why waste it Need to get more done with less Take advantage of resources available

3. Michael Carnell @carnellm on Twitter Co-Founder of Palmetto Technology Hub DesignTechWeb - Web and Consulting Background in Education, Healthcare, Retail and Real Estate Into old British cars and also trains Just search Google for me!

4. Areas We Will Cover Hardware Software Social Media People Resources

5. Hardware - Itself Care and Maintenance Memory - usually need this more that new Ventilation - got to keep it cool. Clean the fan! Yes, avoid food, drinks and rodents Try to start with good quality

6. Hardware - Maintenance Use a good (free!) anti-virus program Microsoft Security Essentials - the best www.microsoft.com/security_essentials Take care of the registry and temp files CCleaner - www.piriform.com Glary Utilities - glaryutilities.com

7. Hardware - The Internet Check your internet contract and speed at least every 2 years www.speakeasy.net/speedtest Secure your wi-fi Have physical security for your devices - both for security and speed.

8. Hardware - Recovery Backup, backup, backup 3 - 2 - 1 strategy 3 different copies 2 different media 1 offsite Look at those that offer free or cheap entry www.Mozy.com www.CrashPlan.com

9. Software - Guidelines Try to standardize Reduces training Enables collaboration and cross-help Makes machines interchangeable Why do you need the most recent version? Consider non-traditional options

10. Software - Other Options Libre Office or OpenOffice - Free www.libreoffice.org www.openoffice.org Online Office Suites GoogleDocs ZoHo Online options can also foster remote work and collaboration

11. Software - FOSS FOSS = Free Open Source Software The Gimp = Photoshop Kivio = Visio NVU = Dreamweaver Find more at Open Source Alternative www.osalt.com

12. Software - One More Thing Check out DropBox and other such services Serves as both a backup and a synchronizer Allows teams to work with the same files www.DropBox.com

13. Social Media - To Start Stake your claim If you don’t use it, at least know what is being said about you and your cause or business http://www.google.com/alerts

14. Social Media - Alerts

15. Social Media - Alerts Services such as Social Oomph www.SocialOomph.com

16. Social Media - Home You need your own site! Facebook, Posterous, Twitter, Google+, etc are not your home Free website hosting from many hosts including www.DreamHost.com You need place you control and have ownership of

17. People Your most important asset Turnover kills Keep institutional knowledge Technology plays a roll in this

18. People - The Details Buy good keyboards and monitors - this is where the majority of time and strain are Pay attention to ergonomics Train! PATH teaches at least once a month - these are always free or dirt cheap Other training online like YouTube, Lynda, and others Security : security (passwords!)

19. Resources Palmetto Technology Hub www.PalmettoTechnologyHub.org TechSoup - reduced price software www.TechSoup.org NTEN - Non-Profit Technology Network www.nten.org This library! Classes, grants, research, help...

20. Q & A Michael Carnell [email_address] www.PalmettoTechnologyHub.org or www.DesignTechWeb.com