Upwork offers businesses flexible access to quality remote talent, particularly in virtual IT support to help troubleshoot tech-related issues during crises. Utilizing remote tech support agents can lead to faster problem resolution, minimized customer dissatisfaction, and effective management of support requests. Companies are encouraged to assess their tech support needs across various channels and time zones to optimize service delivery.

1. Upwork empowers businesses with flexible access to quality talent, on demand.
See how Upwork can help your business succeed. Contact us today: +1 866.262.4478 | upwork.com.
Create a Virtual IT Help Desk with Remote Tech
Support Agents
Why Launch Virtual Support
with Remote Talent?
During a crisis-related shutdown,
employees and customers alike may
need more tech support to troubleshoot
issues . Virtual IT support talent can
help:
● Resolve support issues faster
● Minimize complaints/dissatisfaction
● Report bugs and tackle backlogs
● Manage a dedicated crisis-related
tech channel
Engaging IT Support Talent
● What channels require coverage?
(Phone, chat, email, in-app)
● Determine the coverage you need
(e.g. across time zones)
● Delegate secure access to ticket
tracking systems (e.g. Zendesk, JIRA
or Trello)
Engage Top-Notch Virtual IT Support Professionals
Tech support specialists can provide hands-on, human support that’s more consultative
than an FAQ page. They’re not just adept with software and hardware—they are patient
problem-solvers.
Of customers rate an immediate
response as very important1
82%
Companies say the cloud has
influenced CX operations
7/10
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