The document discusses a new hybrid wiki/online model for training and providing support to student technology assistants at a university library. The traditional binder-based model is being supplemented with an online wiki for easier 24/7 access to training materials, documentation, and solutions. The wiki allows students to access troubleshooting information, video tutorials, and other digital resources from anywhere, while still providing hands-on experience with equipment in the library. An assessment of the new model will ensure the wiki provides accurate, technical content and new approaches for supporting students.